Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
3.8 Room cleanliness
3.0 Service & staff
4.0 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Worth the money/convenience - Vegetarians beware

Posted Aug 25, 2014 on Hotels
I liked everything about the hotel - service, quality, kindness, comfort, location, etc. There were 3 main issues - 1) no substantial vegetarian food available. It took 3 meals before I asked them to go buy some tofu 2) there were small cockroaches from the bathroom (twice in the week) but that got fixed quickly - no harm done 3) there's not much to do on this street. You have to walk about 10 minutes.
Comment from Hotel Management
Jan 12, 2016
Dear Guests, Thank you for your most kind review on Expedia Travel and particularly for praising efforts of all our staff. Thank you for complementing our buffet food, hotel facilities but most of all our dedicated employees. Thank you for being our guest and thank you for sharing your positive experience with other Expedia Travel readers. We look forward to welcome you on the next time at Rosaliza Hanoi Hotel Thank you Nguyen Thu Mrs Customer Services Manager Rosaliza Hanoi Hotel 15 Tran Quoc Toan, Hoan Kiem, Hanoi, Vietnam
2 out of 5
Recommended
for Business Travelers
by Sam-Tokyo from Tokyo

So so hotel

Posted Aug 17, 2014 on Hotels
It is just OK, but I am sure I will not come back here. There are so many hotels in Hanoi, offering better service and better facility and amenity with similar or even lower price.
Comment from Hotel Management
Jan 12, 2016
Dear Guest, Thank you for taking the time to write your review of our Rosaliza Hanoi Hotel, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our committment to investing in our services will continue this winter with renovations to our property. Thank you again, and we look forward to seeing you on your next trip to Rosaliza Hanoi Hotel Thank you Dan Thuy Hong Mrs General Manager Rosaliza Hanoi Hotel 15 Tran Quoc Toan, Hanoi, Vietnam
3 out of 5
Recommended
for Everyone
by Nico from Montreal

4 Days in Hanoi - Near center

Posted Apr 27, 2014
Hotel and personnel OK - Restaurant: beter to go outside.
Comment from Hotel Management
Jan 12, 2016 by Thank you for using services, Hotel Management
Dear Guests, Thank you for your most kind review on Expedia Travel and particularly for praising efforts of all our staff. Thank you for complementing our buffet food,our restaurant, hotel facilities but most of all our dedicated employees. We look forward to welcome you on the next time at Rosaliza Hanoi Hotel Thank you Nguyen Thu Mrs Customer Services Manager Rosaliza Hanoi hotel 15 Tran Quoc Toan, Hoan Kiem, Hanoi
3 out of 5
Recommended
for Couples
by A verified traveler from Bangkok

Korkiat A.

Posted Apr 18, 2011
This hotel is very clease and very nice but it far from the lake by walk 15 minutes. And 1 problem that I met is the manager tell me the hotel don't has contract with Expedia any more and he ask me to pay the room again. That very terrible for me.
Comment from Hotel Management
Jan 12, 2016 by Thank you for using services, Hotel Management
Dear Guest, Thank you for taking the time to write your review of our Rosaliza Hanoi Hotel, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our committment to investing in our services will continue this winter with renovations to our property. Thank you again, and we look forward to seeing you on your next trip to Rosaliza Hanoi Hotel Thank you Dan Thuy Hong Mrs General Manager Rosaliza Hanoi Hotel 15 Tran Quoc Toan, Hanoi, Vietnam