Ratings based on 23 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Grande déception

Posted Aug 9, 2014
Lors de notre arrivée, l'hotel nous propose de nous transférer vers leur l'hotel soeur d'à côté et d'une qualité équivalente pour des raisons X. Notre embarquement sur le 2eme hotel est une déception. La chambre est une catégorie au dessous, au 4eme étage et sans ascenseur. La chambre à coucher et la salle de bain sont très serrées. L'hotel nous dit de juste venir voir l'hotel soeur, et on pourra faire un choix. Dans le fait c'est le contraire, qd on demande de retourner, il dit que la chambre précédente est déjà prise. Plus trop de choix, on acceptons 2,5$ de remboursement pour la différence de qualité des chambres. Petit conseil, n'acceptez pas changer de chambre à un autre hotel, sauf si vous n'avez pas de choix, car vous ne connaîtriez rien sur ce dernier hôtel.
4 out of 5
Recommended
for Everyone
by Jan from Dandeong, Melbourne

Lovely staff

Posted Jun 22, 2014
Pros: Cleanliness and helpful staff.
Cons: Bath is not sealed so water pours all over the floor wetting all towels and clothes
Location: Plenty of cheap beer Hoi outlets. Good street food and night markets on the weekend
Great position. Close to all facilities and to the lake.
5 out of 5
Recommended
for Everyone
by Do Vang

good price and location

Posted Mar 18, 2014
Pros: new, clean and near by the Hoan Kiem lake,
Location: walking street on friday, saterday and sunday, easy to find restaurant
We stayed only 1 night in this hotel, the room was big and clean, great bathroom with a bathtub Good wifi connection day and night. Flat screen with many channels, also CNN, BBC and children channels. The staff spoke reasonable English, and went out of their way to make our stay as pleasant as possible. If we had any problem or question, we just contacted staff and they would do anything to help us. Breakfast ok. Perfect location in old city.Overall the room and toilet are clean and the room rate is reasonable and over expectation.
3 out of 5
Recommended
by MLC from Australia

Great Service

Posted Mar 6, 2014 on Hotels
There is no doubt that this hotel is basic, but the friendly and attentive staff make up for any trivial deficiencies. Breakfast was reasonable, water pressure, good, and rooms, clean. If you're returning from Sapa early in the morning they offer free early check-in if there is a room available, which is unusual because most hotels in the area charge for an extra night or at least $15. The negative aspects we experienced could easily be fixed. For example, even though the sheets were clean, our mattress didn't have a protector on it, and the television had terrible reception. If they keep their prices competitive and do a bit of tweaking, we would happily recommend this hotel as a great stopover.
4 out of 5
Recommended
for Everyone
by Anthony from Australia

Good location, nice place

Posted Feb 22, 2014
Pros: location, room size
Cons: Breakfast
Location: great location on jewellery street
This was agreat hotel in the middle of Hanoi old quarter. Was a excellent place to have as a base and the facilities and room was nice, recommend getting the family room, which has a balcony
Comment from Hotel Management
Sep 6, 2014 by moon, Hotel Management
very nice place for staying,
3 out of 5
Recommended
for Everyone
by とらちゃん from 上海

ショッピングや観光に便利なホテル

Posted Jan 2, 2014
Pros: 価格が安いこと。
Cons: この料金であれば特に問題ないと思います。
Location: ホアンキエム湖、ドンスアン市場、ハンダオ通り~ハンガン通り~ハンドゥオンのナイトマーケット(金、土、日曜)
私が案内された部屋は窓の無い部屋でしたが、広さは十分、清潔さも問題なしでした。 ホアンキエム湖やハンダオ通りなどの中心街のすぐ近くで、立地は抜群だと思います。 また、スタッフも親しみやすく親切、コストパフォーマンス的には大変よいと感じました。
4 out of 5
Recommended
by john from ireland

yes i'd stay again but dont expect too much

Posted Dec 20, 2013 on Hotels
very basic but clean hotel. very helpful staff. good location. had everything you need and room clean. breakfast not up to much but edible enough to feed yourself for the better part of the day.
5 out of 5
Recommended
for Couples
by Mr. Winner from Hanoi

charming and luxury hotel with best location

Posted Oct 7, 2013
Pros: Staff and location
Location: Easy to walk to the lake and night market, just 3 minutes. near hotel has a lot of restaurant, bar and pub
I stay in Hanoi, but I have some guest from Ho Chi Minh City who like to stay in Old quarter, so I choose Silver Legend Hanoi Hotel. My first impressive is the staff. They are so friendly and helpful, They give me a lot of helpful advise such as where should I go for have lunch, dinner, shopping... The second thing is the room, it's not too large with superior but it have bat tub, aircondition, LCD television, hot water... I book the tour from Hotel to go to Sapa, It was fantastic. The staff always smile and open the door when you come in or go out. I'll come back this hotel again and tell my friend come there to stay.
Comment from Hotel Management
Jun 7, 2014 by moon, Hotel Management
Thanks you so much for your staying time, We would like to welcome you and your family back to stay with us. We are glad to be serve you.
5 out of 5
Recommended
for Everyone
by chef from ga from runger

Vacation

Posted Oct 2, 2013
we're stay@silver hotel 2 weeks love the location stuff is friendly breakfast was yummy we will be back highly recommend
Comment from Hotel Management
Sep 6, 2014 by moon, Hotel Management
good location, new and clean hotel
Comment from Hotel Management
Mar 10, 2014
good location, new and clean hotel
3 out of 5
Recommended
by A verified traveler

Okay

Posted Jul 28, 2013 on Hotels
We had to change our reservation into a double room with one bed, and received a poor room with not entirely clean sheets. We asked to change back to our original reservation and received a decent room, though not with any 'city view' to speak of, as the advertisement said. Otherwise everything was OK. Breakfast was fine, and the staff came across as very helpful. If alone I would have stayed, but my wife was slightly put off with the sheet incident and thought we should move, so we did for the last two days in Hanoi. The hotel is fine for its price, but Holiday Diamond costs almost the same and we found it better.