Ratings based on 45 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
100% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from seoul

편안하게 휴식을 취하며 쉴 수 있는 곳

Posted Jul 5, 2016
Pros: 청결, 직원의 친절함, 서호에 근접
Cons: 레스토랑이용에 대한 홍보가 부족, 호텔에서 운영하는 카페나 간이 식당, 베이커리 등이 있었으면 좋겠음
Location: 서호에 근접해있어서 이동이 쉬었고, 번화한 거ㅣ에선 떨어져 있어 조용한 휴식을 할 수 있었다
전체적으로 깨끗하고 직원들도 친절하고 좋았습니다. 웨스트레이크에 위치하고 있어 주변의 롯데센터나 유명 관공지나 식당으로 이동하기도 수월하여 택시비도 절감되었어요^^
Comment from Hotel Management
Jul 11, 2016 by James L, Hotel Management
Thank you for sharing your stay experience. It is our great pleasure to have you stay with us and we are grateful that you like our service residence. we hope you will stay with us again. Sincerely, James LIM, General Manager
2 out of 5
by A verified traveler from 大阪

使い勝手のいいアパートメント

Posted Jul 5, 2016
レストランが改装中でした 朝食のサンドウィッチがトーストだった 魚が生臭かった 卵焼きが冷えていた
Comment from Hotel Management
Jul 11, 2016 by James L, Hotel Management
Thank you for your feedback. We have noted your comment on the breakfast service and shared them with the restaurant operator. We will work with them closely for an improvement plan. We hope you will stay with us again, giving us another opportunity to serve your better.
4 out of 5
by A verified traveler from bangkok

Near west lake

Posted Jul 1, 2016
This hotel you can stay like at home. Have poor have gym. When you want to relax at room this is that hotel.
Comment from Hotel Management
Jul 5, 2016 by James Lim, Hotel Management
Thank you for choosing to stay with us and we are glad that you like our serviced residence. we are pleased to learn that you had a fantastic stay with us and we hope to have the pleasure to welcome you again soon. Sincerely, James LIM, General Manager
5 out of 5
by A verified traveler

解放感があり、気持ちの良いお部屋でした

Posted May 31, 2016
Pros: 部屋が清潔で、解放感があり、生活空間があるところ。
Location: あまり発掘できませんでしたが、裏の道路はちょっとごちゃごちゃした商店街(?)で、レストラン等は少ない印象です。でも、コンビニやパン屋、地元の食堂程度はあるので、生活には困らない印象でした。
ハノイのホテルは、全体的に部屋が小さい、或いは窓がない/小さい暗めの部屋が多い印象でしたが、アパートタイプなだけあって、Studioタイプでも部屋は広めで、清潔、かつキッチン用品、洗濯機、アイロンなどなど、生活備品が何でもそろっており、大変快適でした。受付やドアマンの方々も感じは良かったです。施設としては最新型というわけではないのかもしれませんが、デスク環境も整っているし、出張者に最適と思います。
Comment from Hotel Management
Jun 8, 2016 by J Lim, Hotel Management
Thanks for sharing your stay experience. We are delighted that you like our serviced residence and had a wonderful stay. We hope to have the pleasure of welcoming you again soon. Sincerely, James Lim, General Manager
4 out of 5
by A verified traveler

Posted May 13, 2016
部屋は広くてきれい。部屋にドラム式洗濯機(乾燥機能付き)と洗剤が置いてあったので、すぐに洗濯することができたのも良かった。 少し道路から離れたところに客室があるので、車などの喧騒で起こされることもなく、Uberを使うと旧市街にも安くて早く行けるので、ロケーションも良かった。 朝食が値段の割には種類が少なかったのと、なぜかTVが映らなかったのがマイナスポイント。
Comment from Hotel Management
May 19, 2016 by James L, Hotel Management
Thank you for sharing your stay experience. We appreciate your review and feedback. We are pleased that you like our serviced residence and had an enjoyable stay. We look forward to welcoming you again in the near future. Sincerely, James Lim, General Manager
4 out of 5
by A verified traveler from yokohama

サービスアパートメント

Posted Mar 9, 2016
サービスアパートメントには食器洗剤、洗濯洗剤が常備されており、身の回りの買い出しの必要がなく便利! ソファーとテレビの配置がよくリラックスできました。
Comment from Hotel Management
Mar 15, 2016 by James L, Hotel Management
We are glad to learn that you have had an enjoyable stay. Thank you for your kind compliments and we look forward to welcoming you again soon.
3 out of 5
by chaulsu

Posted Jan 21, 2016 on Hotels
q 침대는 좋은 편이나 투베는 컨디션이 별루 좋지않습니다 퍼머약 내새가 나서 베개를 사용할수 없습니다 직원들은 친절한편입니다
Comment from Hotel Management
Mar 10, 2016 by James L, Hotel Management
Thank you for taking time to share your stay experience. We have taken note of your observations and I will work with the team for an improvement plan.
4 out of 5
by JI HAE from korea

somerset west lake in ha noi

Posted Jan 18, 2016 on Hotels
깨끗한 객실과 욕실은 좋았지만, 싱글베드로 주신 두개의 트윈베드는 엄청 불편하였습니다.
Comment from Hotel Management
Mar 10, 2016 by James L, Hotel Management
Thank you for your feedback. We are glad to learn that you like our serviced residence. We look forward to welcoming you soon.
3 out of 5
by STEPHANIE

Posted Jan 11, 2016 on Hotels
Comment from Hotel Management
Mar 11, 2016 by James L, Hotel Management
Thank you for your review. We look forward to welcoming you again soon.
5 out of 5
by Chengyu

Posted Jan 4, 2016 on Hotels
环境非常的好 服务也非常的帮 值得推荐
Comment from Hotel Management
Mar 10, 2016 by James L, Hotel Management
Thank you for sharing your stay experience. I am glad to learn that you have had an excellent stay during you recent visit. We hope that we will have the pleasure of welcoming you again in the near future.