Ratings based on 81 Verified Reviews

4.1 out of 5
97% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good value for money

Posted May 3, 2017
Pros: Calmness of the place, convenience of the room
Good value for money hotel. Rooms are studio type rooms with kitchen, bathroom, living-room, and bedroom. Location is good for travellers in transit as it is 30' away from the airport. Location is not the best for travellers wishing to visit the old quarters of Hanoi as it is quite far away. Breakfast is not amazing and pricey for the variety of food served. May be better to take breakfast outside. Service was good with very good reactivity of the staff. Pleasant stay and calm environment.
3 out of 5
Recommended
for Families
by A verified traveler from New Zealand

Great pool area and playground for kids.

Posted Mar 21, 2017
Pros: The beds were comfy and showers and bath were great, good hot water supply.
Cons: General maintenance on locks.
Location: Plenty of local eating places near by, it is a 20 min taxi ride to the Old Quarter for shopping, but it is nice to be away from there too.
We had booked one queen bed and two singles in a two bedroom apartment. We were given one king and one queen. Not great with a 10 yr old boy and 13 yr old girl, but we made do. Couldn't open doors onto patio, they were locked shut and our daughter got locked in one room as lock broke and maintenance had to come. Don't rely on washer/dryer as it's a front loader and didn't really dry the clothes even after 1 1/2 hours or so.
Comment from Hotel Management
Apr 1, 2017 by James L, Hotel Management
Thank you for sharing your stay experience. We are happy to hear that you like the location and the amenities of our serviced residence. At the same time, we are sorry to learn about the inconvenience caused by the faulty lock and the bed setup. We have noted your valuable feedback and are working with the departments concerned to improve the service delivery. We hope you will stay with us again giving us another opportunity to serve you better.
2 out of 5
by A verified traveler

Old, tired hotel.

Posted Feb 14, 2017 on Hotels
Hotel is very run down and old, I've discovered mold, droppings, and a lot of concrete/cement on the floor. Washer was also moldy. This place definitely needs a total refurbishment. However, the staff are very courteous, helpful, kind and all of them are the best thing that happened in this stay. Stay away from this property though. The blackout shades was the worst. There was no shades at all! Management of the hotel must be cutting cost!!!
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Thank you for sharing your stay experience with us. We are appreciative of your feedback. We are sorry that fail to meet your expectations and we will certainly work on an improvement plan. At the same time, we would like to thank you for the kind compliments of our staff. Thank you for your support.
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Clean and comfy

Posted Feb 13, 2017
Pros: The apartment amenities e.g. kitchen, lounge area, meals area, and location.
Cons: Personal toiletry items were lacking. There was only a piece of soap and ONE disposable toothbrush in the bathroom
Location: Close to West Lake, with food places within walking distance.
We stayed at the hotel with another couple, sharing a 2-bedroom apartment. It was ideal, with the kitchenette and lounge area for our fellowship (otherwise we'll be in our respective hotel rooms). Hotel is not that new, but well-kept and clean. Staff were very helpful. It's location is also ideal, close to food places, with a view of the West Lake from our balcony. We will definitely stay here again.
Comment from Hotel Management
Feb 19, 2017 by James, Hotel Management
Thank you for choosing to stay with us. We are delighted to learn that you like our serviced residence. We are appreciative of your feedback. We look forward to welcoming you again.
3 out of 5
by Hong Nhung

Posted Jan 3, 2017 on Hotels
Booked the room because of the lake view however my room did not lake view. Hotel advised that it is the website's mistake.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are sorry to hear about the inconvenience that you encountered during your stay. We have noted your feedback for our internal review and we hope that you will stay with us again.
4 out of 5
by A verified traveler

Nice hotel

Posted Dec 5, 2016 on Hotels
Good value
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for your compliments. We are glad that you had a wonderful stay with us. We look forward to welcoming you again soon. Sincerely, James LIM, City Manager
5 out of 5
by A verified traveler

Great Rate on West Lake

Posted Sep 25, 2016 on Hotels
new Japanese restaurant great addition
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thank you for your compliments of our serviced residence. I am glad to learn that you like the new Japanese restaurant in our property. We hope you will stay with us again. Sincerely, James LIM, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NY, NY

Very comfortable to travel with children.

Posted Aug 8, 2016
Pros: Great location
Cons: Update interior.
Location: Walking distance to old quarter.
First of all, I originally booked in the West Lake Somerset, then realized that the location was a bit far for what we wanted to do. The Hotel graciously allowed us to change booking. The hotel room has a full kitchen so we were able to keep fruit and water. The breakfast every morning was excellent! My son had pho every morning while my husband and I had eggs or western breakfast. Pancakes were available and so was curry, congee, fruit juice........what didn't they have? The hallways were not air conditioned which was a bit of a bummer, but the pool area was nice and received a nice breeze. There was a rather prominent stain on the carpet in front of the door, but we did not mention it. I'm sure they would have resolved the problem for us had we mentioned it. We had a two bedroom room and each room had its own air conditioning. We fully intend to come back and stay at this property again.
Comment from Hotel Management
Aug 24, 2016 by J, Hotel Management
Thank you for taking time to share your stay experience. We are glad that you had a wonderful stay. We hope to welcome you and your family soon.
4 out of 5
by Shafiee from Singapore

Great stay for family & kids!

Posted Oct 2, 2015 on Hotels
Friendly staff, spacious room (stayed in Studio Premier). Beautiful view from balcony. Fully equipped kitchen. Although it is 10min drive from the old quarter, Taxis are available anytime at your doorstep. My kid loves the indoor playroom, outdoor playground & the kids pool with slide.
Comment from Hotel Management
Oct 14, 2015 by James L, Hotel Management
Dear Shafiee, thank you for the wonderful feedback. I am glad that you and your family like our facilities and service and had a pleasant stay experience. We hope to welcome you again soon. Warmest Regards, James Lim, General Manager.
4 out of 5
by Reiko from Australia

First trip to Hanoi

Posted Sep 13, 2015 on Hotels
I had trouble with my first booking at Hanoi. Then I found this service apartment type accomodation. I chose this hotel because it's next to west lake. Also this area is pretty nice. Room is quite clean but it's a bit dated. However the staff are very friendly and the service is impressive.
Comment from Hotel Management
Sep 22, 2015 by James L, Hotel Management
Thank you for your compliments about our serviced residence during your recent stay. We are happy that you have enjoyed our facilities and service. We hope to welcome you again in the near future. James L, General Manager