Never go to this hotel
Posted Oct 27, 2016
Dear travellers, if you plan to visit the capital of Vietnam, try to find a different hotel than Thaison Palace, just to decrease a chance to spoil your holiday. However, if you are there, I would make some recommendations:
1) Never book tours/excursions through the hotel. They will agree upon one thing and then downgrade you without any notice, so you will get a cheep crap for a price of something good;
2) Be aware that if you book airport pick up, they simply may not show up at all. Just take a taxi, there is a flat rate of $18 to the city center.
3) the staff is really friendly, but you never know how they try to cheat you. Don't get into the "relationship" trap. They don't care about you and the only thing they need is your money.
Comment from Hotel Management
Nov 20, 2016 by Best Regards- Nancy Nguyen/ Ms, Hotel Management
Dear Our Valued Guests,
Thank you so much for your comment although it was good or bad. Regarding your case , it was noticed with NO-SHOW as you did not arrive and stay at Thaison Palace Hotel. Actually we sent our driver to the airport to pick you up but you never show up and we had to keep the room for empty at that night.
We understand you were taken to wrong hotel by local driver at the airport. They took you to wrong hotel to sell the tours with much higher prices. Anyway we are so sorry for this inconvenience happened.