Ratings based on 354 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from SF, CA

Hotel in amazing location with rooftop pool

Posted Aug 14, 2015
We loved our suite that had a balcony with a view of the lake. This hotel is in the heart of the old quarter so you can walk everywhere! The rooftop pool is a plus with a view. The welcome tea is amazing, I wish I asked what it was.
5 out of 5
Recommended
for Everyone
by A verified traveler from bungay uk

Excellent hotel in a central location

Posted Aug 3, 2015
Pros: Location Staff
Cons: buiding woks completed
Location: Closes to everything
This is a excellent hotel with superb staff in a central location. Good breakfast. It is in the centre of the old city so can get a bit noisy, but it all adds to the atmosphere. Thank you Bella and Ken and all the staff for a great service. Some rooms do not have windows or tiny windows. The balcony rooms are excellent. But you do not go to Hanoi to sit in your room.
4 out of 5
Recommended
for Everyone
by A verified traveler from bungay uk

Good location.

Posted Jul 24, 2015
Pros: Location, atmosphere.
Cons: Some building work happening, a little noisy.
Location: Close to everything.
Good hotel in central location. Staff very good,breakfast good,excellent location. Some rooms do not have windows. Bella the customer service manager is excellent, she will advise on all excursions.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta, Canada

Perfect location for exploring the old city.

Posted Jul 23, 2015
Bella, at the travel desk, was so helpful when we had issues booking train tickets. She helped us by making numerous phone calls, all with a smile.
4 out of 5
Recommended
for Everyone
by A verified traveler from perth

Great hotel

Posted Jul 22, 2015
Pros: Staff are a credit to the hotel
Cons: Pool area....plants for shade
Location: In the middle of the old quarter
Great vegetarian selection at breakfast Terrific staff Excellent location walking distance to almost everything
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Posted Jul 7, 2015
Pros: All was good, great staff all round, very nice breakfast and the rooms very spacious, clean and comfortable
Cons: Street noise at the front of the hotel, we were on the 2nd floor but not too bad. We came back after halong bay and changed to rear of the building 7
Location: We felt it was in a good location and we felt safe in the streets
Great hotel, fantastic breakfast, very clean, great room, computer in room which I used to load all my photos from my phone to a usb stick, door staff excellent, tour desk booked a great 3day/2night halong bay tour with signature tours, pool on roof enough to cool off in with great city views and a bar/restaurant, doing a few renovations to rooftop but doesn't stop you going up there,busy little area but felt very safe, easy airport pick up arranged by email, changed Australian dollars and got a better rate than home, can pay your hotel bill in many currencies. We were on the 2nd floor at the street front and did get a little noisy in the morning when the shops starting to open but the room was very comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Stylish hotel with great location.

Posted Jun 30, 2015
Fine hotel with great service. Great included breakfast. responsive staff. Bar is quiet. Pool was unused, and cloudy, maybe due to recent rainstorm. Travel desk was very helpful. Even helped us after we went to another city.
3 out of 5
by A verified traveler

Room very small with no bath unlike photos

Posted Jun 27, 2015
Pros: Staff were friendly and breakfasts were good.
Cons: Don't work on pool during hottest part of the day. Bigger rooms.
Location: Good location in old quarter.
Pool the main reason we booked but we never got in it due to works near it and concrete dust and noise.
4 out of 5
Recommended
for Everyone
by A verified traveler from surrey

Nice and central for old town

Posted Jun 18, 2015
Pros: Ease of position
Cons: Rooms with windows
Felt safe wait gi hotel rather that chancing street food. Staff were 110% great nothing was too much trouble. Only downside was although our room was lovely and spacious with super bathroom and a/c we struggled as there was no window so no daylight, which slightly spoilt our study, but otherwise couldn't fault it. ๐Ÿ˜„
5 out of 5
Recommended
for Everyone
by A verified traveler from ๋Œ€ํ•œ๋ฏผ๊ตญ

์ด๋ ‡๊ฒŒ ์ข‹์•„๋„ ๋˜๋‚˜์š”? ๋ฌด์กฐ๊ฑด ์ถ”์ฒœ์ด์—์š”!

Posted Jun 17, 2015
Pros: ์นœ์ ˆํ•œ์ !
์ง์›๋“ค๋„ ์ •๋ง ์นœ์ ˆํ•˜์‹œ๊ตฌ..ใ… ใ… ์œ„์น˜๋„ ์ข‹๊ณ ! ํ˜ธ์•ˆ๋ผ์— ์—์„œ 5๋ถ„๊ฑฐ๋ฆฌ ์ •๋„์—์š”!! ๊น”๋”ํ•˜๊ตฌ ์นจ๋Œ‡๋„ ํ‘น์‹ ํ‘น์‹ ํ•ด์š”! ํ›„๊ธฐ๊ฐ€ ๋งŽ์ด ์—†์–ด์„œ ๊ฑฑ์ •ํ–ˆ๋Š”๋ฐ ์ •๋ง ์ข‹์•˜์–ด์š”!