Ratings based on 191 Verified Reviews

3.7 out of 5
76% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from uk

Never again

Posted Oct 22, 2017
Pros: Nothing
Cons: Too many things to include in 120 characters
Location: Location good, opposite horse race track with good restaurants in the vicinity.
Room incredibly small, minimal cupboard space, non smoking room smelt of smoke and sign in room asked smokers to make sure air con was on high when they smoked ! Toilet was dirty when we checked in and no hand towels. Beds uncomfortable, incredibly hard. No plug in bath.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Convenient location

Posted Aug 29, 2017
Pros: door staff
Cons: counter staff
Again, we had a decent stay at the Emperor hotel. door staff are super helpful at all times. Nothing is too much effort. Counter staff can tend to be otherwise engaged, Room is OK.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice basic hotel in Happy Valley

Posted Aug 25, 2017
Pros: Location
Location: Happy Valley race course. Nice restaurants and cafes.
The hotel is as described. The staff are pleasant and helpful. Breakfast (included) is not really that appetizing.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
If you need accommodation close to the private hospital nearby, this hotel is as close as you can get, and it also got a nice Chinese restaurant on the 1st Floor.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
Coffee shop is far too small to accommodate the guests numbers, never needed to share a table for breakfast in any other hotels in the world. Felt pressured to finish my meal every morning, not a very good way to start my days! Heard quite a number of guests claiming that they have lost their breakfast tickets, why didn't the coffee shop staff just sent the guess down to the reception to deal with it than calling and mending the busy routine? The Reception staff should also remind the guests to look after their own tickets otherwise they will have to pay again! I'm sure this will eliminate a lot of unnecessary additional work to the coffee shop guy.
4 out of 5
by Michael

Quiet and efficient for restful stay

Posted Feb 1, 2017 on Hotels
The airport shuttle is not 24 hours and you MUST reserve it even though almost ALL flights are arriving late. The breakfast is included even though it lists it as additional charge.It was a nice selection of asin and western foods. The rooms are Hong Kong small but very clean and the housekeeping staff is very accommodating to your needs. They changed towels daily even though unnecessary. The lobby staff is very efficient and always available even for small things. Not in the fast pace of Hong Kong but reasonably priced for a quiet stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Dec 16, 2016
Ecellent hotel, very clean & comfort except Wifi is slow, need to key in the user name & password every time connect to Wifi.
4 out of 5
by A verified traveler

Posted Nov 22, 2016 on Hotels
The porter staff as well as the cafe staff are excellent and helpful and friendly.
4 out of 5
by A verified traveler

Happy Valley

Posted Nov 20, 2016 on Hotels
Only thing bad was broken toilet that we had to twice for repairs. But service was quick. Breakfast is great!
3 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
Service staff are friendly and helpful Hotel condition is running down and maintenance has been minimal as the hotel will be torn down after the new one is completed by this time next year.