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Reviews of Cresta Lodge - Harare

3 out of 5
Cresta Lodge - Harare
Samora Machell Str, Harare

Reviews

8.2

Very Good

Rating 10 - Excellent. 47 out of 126 reviews" "
Rating 8 - Good. 55 out of 126 reviews" "
Rating 6 - Okay. 16 out of 126 reviews" "
Rating 4 - Poor. 5 out of 126 reviews" "
Rating 2 - Terrible. 3 out of 126 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay at this hotel. Very warmly welcomed by both Grace & Gamuchirai who are delightful. I really enjoyed the restaurant area and the ability to have my breakfast outside beside the bubbling brook was just fantastic. The food was exceptional and I particularly liked the banana yoghurt which I don't see very often in the UK. My room was nice-quite basic that it had all the amenities that I could ask for. Importantly, it was secure and I felt safe. I was in room 137 and note that the lock from the inside was not working so that needs repairing. Lovely shower and very nice shampoos etc The Wi-Fi throughout the hotel is pretty good I would stay here again if I was staying for a short visit but might look for something more rustic such as a large if I was there for longer just so I could experience the African vibe. The shuttle service was excellent Thanks everyone
Stayed 2 nights in Nov 2023

10/10 Excellent

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent place to stay if you are looking for a quiet, relaxed environment which is not too far from the city.
Stayed 1 night in Jun 2023

8/10 Good

Mbongeni

Business traveler
Liked: Cleanliness, property conditions & facilities
Spacious and clean, very quiet. I liked the old man who welcomed me and took me to my room, he was very nice and checkout he did the same. Food was nicely prepared but there was little variety- e.g. no chicken sausages at breakfast,
Stayed 1 night in Jun 2023

10/10 Excellent

Tendai

Stayed 1 night in Jun 2023

8/10 Good

Tompson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Amy

Traveled with group
Check-in desk was chaos and it seemed this led to my check-in not getting fully complete or something as I had a staffer and another guest try to open my room door at 11pm at night and wake me up as I had bolted the door. Then as I was trying to get back to sleep, the front desk called me to confirm who was in the room as they clearly had no idea. That plus a loud dance party that went on until 10:30pm ensured there wasn't a restful nights sleep. The lack of proper check-in also explained why my wifi login with my room details wouldn't work. Security on the rooms felt a bit sub-par. The balcony door lock was not the best and seemed loose. The room door at least had a bolt (which worked as I discovered). The restaurant staff were nice but then we had issues trying to pay as they didn't want to take some of the US dollar bills that our party had claiming they couldn't accept those serial numbers or something. This is utterly baffling as the bills were valid US dollars and even on researching the Bank of Zimbabwe has an issued statement saying businesses shouldn't be refusing certain bills because they're too old or whatever. This ended up in lots of chaos trying to pay our bill when the card machine wouldn't work in the restaurant area as the signal from the front desk (where the router is) was not strong enough. Overall, wouldn't really recommend unless you lacked other places to stay in Harare.
Stayed 1 night in Oct 2022
Response from Amanda Gomo on Nov 1, 2022
Dear Amy,We appreciate the feedback you provided. We apologize for the disappointing experience you had. The incident was unusual, and moving forward, we will do better. We can promise you that we are doing refresher courses and trainings, and we would sincerely appreciate the opportunity to make things right if you would give us another chance. Your feedback enables us to improve. Our management team will keep a viable interaction to maintain efficiency and professionalism for your comfort.We hope to see you at Cresta Lodge Harare again soon!Kind Regards,Guest Relations Officer

8/10 Good

Arnold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Nyasha on Oct 26, 2022
Dear ArnoldThank you for the review. Looking forward to hosting you again soonKind RegardsNyasha

8/10 Good

Tsungie

Stayed 1 night in Oct 2022

8/10 Good

Arnold

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022
Response from Nyasha on Oct 26, 2022
Dear ArnoldThank you for staying with us. Looking forward to hosting you againKind RegardsNyasha

4/10 Poor

Carole

Stayed 1 night in Oct 2022
Response from Nyasha on Oct 6, 2022
Dear CaroleThank you for your rating. We value your feedback as it helps us improve our offering. Could not help but notice that the rating was lower than expected. Are there any areas that you feel e need to improve? Looking forward to hearing from you.Kind RegardsNyasha

10/10 Excellent

Arnold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Nyasha on Oct 6, 2022
Dear ArnoldThank you for your rating. Looking forward to hosting you again.Kind RegardsNyasha

10/10 Excellent

Willias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Keith

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good
Building was under maintenence. Guest ahould have been informed of this prior to their booking. Staff was friendly. Convenient location.
Stayed 2 nights in Aug 2022
Response from Nyasha on Sep 6, 2022
Dear KeithThank you for your review. We have taken note of the maintenance notice to our valued guestsLooking forward to hosting you againKind Regards

4/10 Poor

Clapperton

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I have always booked into Cresta the past 3-4 winters. But I had to transfer this time because the standards have gone a bit. The bathroom roof and tub rim are mold-covered, internet drops every 15 mins, dysfunctional plugs and fans. Etc. etc. No disabled friendly facilities—the picture of this elder woman clambering up tge steps of the dining area and poolside was the last straw.
Stayed 2 nights in Jul 2022

2/10 Terrible

mothusi

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jun 2022

2/10 Terrible

Martin, Climax

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Two hours to check in and I was after the time allotted.
Stayed 4 nights in May 2022
Response from Paidamoyo Murisa on Jun 13, 2022
Good Day, We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We regret any inconvenience you experienced during your stay on behalf of Cresta Lodge management and staff. We strive to provide a positive experience for all of our customers, and we are disappointed when we fall short. We will use the feedback to improve and prevent this from happening again. We regret to learn that your experience was less than satisfactory. Please contact us at gro@lodge.cresta.co.zw if you would like to discuss and explore your feedback further. We hope to see you at Cresta Lodge Harare again soon! Kind Regards Paidamoyo Murisa Guest Relations Officer

10/10 Excellent

Hatina

Stayed 1 night in May 2022
Response from Amanda Gomo Guest Relations Officer on May 21, 2022
Thank you for taking the time to complete the survey about your stay at Cresta Lodge Harare. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We work hard to meet expectations like yours, and we are happy to hear your expectations were met. We hope to see you at Cresta Lodge Harare again soon! Kind regards,

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Good all-round stay...staff excellent...food good...bar expensive...room doors need updating to anti slam.but guests were quiet overall.
Stayed 1 night in May 2022
Response from Guest Relations Officer on May 15, 2022
Good day, Thank you so much for your feedback, we really appreciate it. We have taken note of the doors and we will definitely improve on that, we hope to see you again soon.

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall the stay was great and staff very kind and helpful. I had two rooms reserved. There were some things that were not in working condition in the rooms - air conditioner/heating system in one room and the safe in the other room. The showers in both rooms had some Black grime that I hope the hotel pays attention to and intentional about clearing regularly. I had to ask for a room change as one of the toilets had a broken flushing fixture. It would be good for the staff to verify that things are in good working condition before assigning rooms.
Stayed 2 nights in Apr 2022
Response from Paidamoyo Murisa Guest Relations Officer on May 15, 2022
Good Day, We take note of the fact that part of your experience was negative and we sincerely apologize for the the inconvinience caused. We will address all the raised issues and make improvements. We take pleasure in welcoming you back to Cresta Lodge and we will extend a favorable discount for you to enable you to review the progress made. We hope to see you at Cresta Lodge Harare again soon!

10/10 Excellent

Chenjerai Kelvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Guest Relations Officer on May 9, 2022
Dear Kelvin, It warms our hearts to hear such amazing feedback! Thank you for taking the time to share your experience with us. We are over the moon to hear that you were happy and your expectations were met. See you soon on your next visit.

8/10 Good

Stephina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent. I enjoyed every moment
Stayed 12 nights in Feb 2022
Response from Amanda Gomo Guest Relations Officer on Apr 1, 2022
Dear Stephina, Thank you for taking time to give us your feedback. We are happy to know that you enjoyed your stay with us at Cresta Lodge Hotel. Exceeding your expectations is what we strive for. Looking forward to hosting you again on your next visit. Kind Regards,

8/10 Good

Malgorzata

Liked: Cleanliness, room comfort
Stayed 10 nights in Mar 2022
Response from Amanda Gomo Guest Relations Officer on Apr 1, 2022
Dear Malgorzata, Thank you for choosing Cresta Lodge Harare as your Hotel of choice. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted that you enjoyed your stay and we thank you for your feedback. We hope to see you at Cresta Lodge Harare again soon! Kind regards, Amanda Gomo Guest Relations Officer Cresta Lodge Harare

4/10 Poor

Jeremy

Business traveler
$24 breakfast was a joke. This breakfast wasn't worth $10. Their covid protocals meant checkin took 20min. I won't be coming back.
Stayed 2 nights in Mar 2022
Response from Amanda Gomo Guest Relations Officer on Apr 1, 2022
Dear Jeremy, Thank you for taking the time to review your stay. However, we are sorry that your experience with our breakfast and your check in process did not meet your expectations. Nevertheless, we thank you for providing us with feedback as we are working to make improvements to provide an exceptional experience to our guests. We have addressed your concerns with our team and do hope for the opportunity to welcome you back again for an improved experience. We hope to see you at Cresta Lodge Harare again soon! Kind regards,

6/10 Okay

Sibongile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds to walk around. Breakfast wasn't the best, some food items like potato wedges were dry.
Stayed 2 nights in Dec 2021

4/10 Poor

Denford

Stayed 1 night in Dec 2021

8/10 Good

Matt

Stayed 2 nights in Oct 2021

10/10 Excellent

srinivas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Zano

Stayed 1 night in Sep 2021

6/10 Okay

Tawanda

Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful
Stayed 1 night in Jul 2021
Response from Lerato Nare on Jul 20, 2021
We appreciate your positive sentiment. We are happy you found our premises beautiful. We are continuously improving to keep our service top notch and memorable. Please call again and do not hesitate giving us more feedback.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Lerato Nare on Jul 20, 2021
We appreciate your high rating. We value your feedback, it is through such that we are motivated to continuously improve and continue providing the best service. We hope to see you again in the near future.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
American style hotel, but in Zimbabwe. Great Quality.
Stayed 1 night in May 2021
Response from Lerato Nare on Jul 20, 2021
Thank you so much for your positive feedback. It is motivating to hear you say we are an American style Hotel. We hope to see you again in the near future.

8/10 Good

Arnold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Lerato Nare on Mar 25, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all it was good. Restaurant was average. Facilities and surrounds were very well kept and staff were helpful. All this making Cresta Lodge a pleasant place to stay.
Stayed 1 night in Feb 2021
Response from Lerato Nare on Mar 25, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

8/10 Good

WAYNE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4/5, A very good hotel.
Overall the hotel is a very high standard. The standard room I was given was rather small but completely comfortable. The staff were very friendly. The corridors are long and in usual hotels there would be a 4th or 5th floor for the amount of rooms. The grounds were beautiful and the taxi service was very reasonably priced and ran 24/7 I believe. Overall no issues staying here again if I were to return to Harare.
Stayed 5 nights in Feb 2020
Response from GM on Feb 26, 2020
Thank you for choosing to stay with us. Cresta Lodge was designed to give guests a balcony that brings the gardens and nature closer to each room. We look forward to hosting you on your next trip to Harare.

8/10 Good

Wissam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Best place to stay in harare. Excellent service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife & l enjoyed the breakfast, was so good! Dinners are not so great
Stayed 6 nights in Dec 2019
Response from GM on Dec 19, 2019
Thank you for your feedback, we are working on improving our dinner offering to match breakfast.

8/10 Good

Damtew K.

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and comfortable Lodge surrounded by the beauty of nature
Stayed 3 nights in Nov 2019
Response from GM on Dec 17, 2019
Thank you for your feedback we are geared to maintain the environment as you desire for your future stays with us.

6/10 Okay

Unhappy, Somewhere

Traveled with partner
Disliked: Staff & service, amenities
If you’re expecting friendly staff then forget this place. They generally look moody, no smiles and don’t acknowledge guests (except for the night shift gate man - he’s got a heart of gold, very enthusiastic and makes an effort to put a smile on your face each time he encounters you). I had to greet the staff - how ridiculous is that. The lady at the restaurant making your eggs frowns ALWAYS. Doesn’t acknowledge when a customer makes their order. I felt as though the hotel staff thought they were doing me a favour in providing the service I paid for. In short the property is ok, nothing special but the staff makes it worse. Not returning ever.
Stayed 2 nights in Nov 2019
Response from GM on Dec 17, 2019
Your experience was contrary to our motto "where one smile starts another" Management has taken corrective action.

10/10 Excellent

Verified traveler

Stayed 5 nights in Nov 2019
Response from GM on Dec 19, 2019
Thank you for your feedback

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It was like an Oasis in the midst of a barren land. Great property.
Stayed 1 night in Oct 2019
Response from GM on Dec 19, 2019
Thank you for your compliment, we shall continue to keep the property as you like it.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, awsome rooms, the only problem is due to the economy that make it hard to pay with credit cards and need low cash bills in order to pay for stuff
Stayed 1 night in Aug 2019
Response from UM on Aug 15, 2019
Dear Mr Alberto, It was an honour hosting you at our hotel Thank you so much for your feedback, we are glad to advise that a pre-authorisation to your credit card can be done at check in for incidentals then charge bills to your room account. We are sincerely apologising for the inconvenience this may have caused, we will ensure guest orientation is done to all our guests. Thank you once again for choosing Cresta Lodge Harare. Kind Regards Udzaishe Mapfumo

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cresta Lodge Harare
We really loved Cresta hotel. Lovely room and great service 👏
Stayed 1 night in Jul 2019
Response from Palesa on Aug 6, 2019
Dear Fiona, Thank you for choosing Cresta Lodge Harare. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Lodge Harare

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Turning from bad to worse
Poor service, not much channels in TV, A/C heating not working. poor service attitude. They never pick up the phone in room service and housekeeping. Food options are very very limited (none for vegetarians)
Stayed 2 nights in Jul 2019
Response from Palesa on Aug 6, 2019
Dear Anonymous, Thank you for choosing Cresta Lodge Harare. We were honoured to have you as our guest. We appreciate your feedback on areas needing attention and sincerely apologize for any inconvenience caused during your stay. Kind regards Palesa Kungoane Online Administrator Cresta Lodge Harare

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Lerato on Jul 18, 2019
Dear Anonymous thank you for your review. we are happy to continuously be offering you excellent service. we looking forward to hosting you again in the near future Regards Lerato Nare Guest Relations Officer

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Best hotel and staff service I have ever experienced First class
Stayed 7 nights in Jun 2019
Response from Sinenhlanhla on Jun 20, 2019
Dear Anonymous, Greetings from Cresta Lodge Harare, thank you so much for choosing our hotel, we appreciate the positive feedback. We look forward to your next visit with us. Kind regards Sinenhlanhla Ngwenya Online Administrator Cresta Lodge Harare

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Palesa on Jun 10, 2019
Dear Anonymous, Thank you for staying at Cresta Lodge Harare. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Lodge Harare

8/10 Good

John, Windygates, now Strathmiglo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Harare Hotel
This is a really good hotel, made special by very attentive staff.
Stayed 2 nights in Jun 2019
Response from Lera on Jun 10, 2019
Dear John. thank you for choosing Cresta Lodge Harare, we appreciate your review and glad you enjoyed your stay with us. We looking forward to hosting you again. Kind Regards Lerato Nare Guest Relations Manager