Good but not clean, not up to intern'l standards
Posted Jan 3, 2017 on Hotels
Location wise, Sofitel Wanda was a convenient choice for us as there's a shopping mall with a supermarket adjacent to the property. However, it was quite remote from the city center... took us 15-20 mins to get to the city with traffic (around RMB20 by taxi).
Staff was friendly and very helpful. Although some cannot speak English well, they will get someone who can to serve you.
Breakfast in the main area was just ok, not impressive but not bad either. We stayed in the Club and the lounge was quiet and peaceful with friendly staff. Breakfast choices in the lounge were limited though. If you don't mind the noise from the crowd, 2/F breakfast area is better.
What bothered us the most was the housekeeping service. Although they visited our room everyday, what they did was apparently just replenishing towels and drinking water. We stayed for 6 nights and the shower room was never cleaned up. All the soap stain remained on the glass. Bed sheets had never been changed. There's a drink stain and it was there all the way. We doubted whether we got any fresh sheets when we first arrived. Big disappointment here.