Ratings based on 172 Verified Reviews

4.1 out of 5
76% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to shopping area

Posted Mar 19, 2018
very nice hotel the only things there is no business center
Comment from Hotel Management
Mar 21, 2018 by Gizem Büyükduran (Guest Relations Manager), Hotel Management
Dear Guest, we would like to thank you for your great feedback which motivates us to do better! We are happy to hear that you felt great with our facilities at Sofa. We are looking forward to welcome you again! Warmest wishes,
3 out of 5
by A verified traveler from Bahrain

Artistic

Posted Mar 14, 2018
Artistic Hotel. Rooms and hotel facilities are dark and unique, it’s not like what you usually see in the hotels, rooms full of lights and bright colors. It’s the opposite which some people may find it wired but in general, it was ok for me. The Staff were very professional, fluent in English, and available 24/7 for room service. But unfortunately the hotel have serious problem with the air conditioner , the rooms are very hot even in winter, we had to open the windows to get some cool and even to breathe, we couldn’t open the ac because it blows hot wind even once we set it at17 degrees. It seems like this issue in all rooms as i read in previous reviews many people complained about it. The location is nice for shopping, many international and local brands, good for people who would like to avoid the noisy places at night. I recommend it for locals more than the tourists.
Comment from Hotel Management
Mar 19, 2018 by Gizem Büyükduran (Guest Relations Manager), Hotel Management
Dear Guest, it is really important for us to consider each comment received from you; since we highly consider your satisfaction and aim to fulfil your expectations. Thanks a lot once more again. It will be always our pleasure to welcome you as our guest again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from istanbul

tranquility room

Posted Feb 24, 2018
When I booked the room I wanted exactly tranquillity but the room aeration was very poor too hot but the hotel upgraded us to a suite the last night and this was awesome make sure to book a room with small balcony or windows but the hotel all in all was super the staff is super efficient and understanding will be back for sure and Mert is the guy to solve all ur problem thanks again
Comment from Hotel Management
Feb 26, 2018 by Gizem Büyükduran (Guest Relations Manager), Hotel Management
Dear Ms.Randa, we would like to thank you for your great and detailed feedback! Your detailed feedbacks are giving us a chance to make your upcoming stays more memorable. We are looking forward to welcome you again! Warmest wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good service and amazing staff

Posted Jan 2, 2018
That was amazing stay,only think that bothered us was that the room didnt have window facing outside . The staff ,service,and the quality of the hotel was excellent.
Comment from Hotel Management
Jan 17, 2018 by Gizem Büyükduran (Guest Relations Manager), Hotel Management
Dear Ms.Nilly, we would like to thank you for your great review, which motivates us to do better. Looking forward to welcoming you again! Thanks once more again. Warmest wishes,
1 out of 5
by A verified traveler from Atlanta

Posted Dec 28, 2017
I m traveling all around the world for over two decades Living in Atlanta Because of my family Istanbul always in the list I will never come back this hotel
Comment from Hotel Management
Dec 31, 2017 by Guest Relations Manager, Hotel Management
Dear Ms.Dilek, we truly appreciate your feedbacks. We kindly remind that we would like to hear your comments about ''unexpected fees'' for your prepaid reservation regarding to your previous comment. Each of your comment is really precious for us since we highly consider your satisfaction. Warmest wishes,
1 out of 5
by A verified traveler

Hotel was not clean, noicy Rooms to hot and no air

Posted Dec 28, 2017
Worst experience in 5 star hotels, Started after check in to a no air room and noice and bar cleaning, the hotel staff moved me to another room but it was worst in terms of cleaning and bed sheet was dirty. I complained and they moved me to another room was ok but not that clean. Hotsl was super noicy & you can sleep at night due to maintenance and revamping in addition to moving bar to g floor so i had the worst hotel and travel experience ever. I wish I didn’t stay at the hotel
Comment from Hotel Management
Jan 17, 2018 by Gizem Büyükduran (Guest Relations Manager), Hotel Management
Dear Guest, we truly appreciate your taking time to share your experience. We are very sorry for what happened. Since we highly consider your satisfaction, we will take deeply each point into consideration. Looking forward to welcoming you again at Sofa! Warmest wishes,
3 out of 5
Recommended
for Everyone
by A verified traveler from Wellington

Hotel location makes up for everything else

Posted Dec 19, 2017 on Orbitz
Pros: Location, staff and large rooms
Cons: Making the rooms sound-proof and manage the heating/cooling system in the room better
Location: Cafes and restaurants are close by. Very convenient for shopping. You can also easily walk down to the Park next door, to the Bosphorus or to Taksim.
The location is the key to choosing this hotel. In the heart of Nisantasi, you are close to everything that matters. The hotel is very good in terms of reception and room cleanliness and design. Staff were excellent - very helpful and courteous. I arrived a few hours earlier than my check-in time and they gladly and politely gave me the room, which is something I really appreciate. They also gave me a grace period of one hour upon check-out. The room design is very comfortable and eye-friendly. I got a big room with a walk-in closet, big bathroom and big main bedroom with a sofa chair. The bed was very comfortable. The downside is that there was no window in the room, but that did not really bother me given the larger size of the room. Another downside of the hotel is that the rooms are not sound-proof so you hear noises from the rooms next door and from the corridor. The air-conditioning system was also deactivated as it was winter, but it could get warm sometimes and so a fan was provided to cool the weather in the room. The fan was noisy so I had it shut most of the time, and it did get uncomfortable sometimes when I had to choose if I should sleep with fan noise or to sleep felling hot. Their breakfast is not recommended - it is very basic and not tasty at all. Cafes next door to the hotel offer so many better breakfast options. I enjoyed my stay there overall. Mainly, staff were excellent, helpful and made my stay wonderful despite some of the negatives of the hotel.
Comment from Hotel Management
Dec 26, 2017 by Guest Relations Manager / Gizem Büyükduran, Hotel Management
Dear Mr.Joseph, first of all we would like to thank you so much for your great review which is detailed and motivates us to do better. We are looking forward to welcoming you again at Sofa! Warmest wishes,
4 out of 5
by Ayhan

A nice city hotel just in the shopping center

Posted Dec 18, 2017 on Hotels
The Sofa hotel İstanbul is a cute and well located hotel just in the shopping area of Istanbul. The front office is helpful and kind. The room is nice,clean and comfartable. The breakfast is also good. Only the entrance of the hotel is very narrow and the first impression as you you just come to the hotel is very strange and disapointing. For the front office you must go to upstairs.
Comment from Hotel Management
Dec 26, 2017
Dear Mr.Ayhan, on behalf of Cantekin Temizer (General Manager), we are so happy that we were able to fulfill your expectations in a lovely, quite and peaceful environment! We are very looking forward to welcoming you again! Best wishes, / Gizem Büyükduran - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from tel aviv

Such a good time.

Posted Dec 16, 2017
The hotel is located in a great area in istanbul. Breakfast is really good and the spa is amazing. The staff is friendly and efficient. There was some construction work at the entrance but the staff made sure to notify us on advance.
Comment from Hotel Management
Dec 26, 2017 by Gizem Büyükduran (Guest Relations Manager), Hotel Management
Dear Mr.Roy, we are grateful for your kind review. We are looking forward to welcoming you again at Sofa! Best wishes,
4 out of 5
by A verified traveler

Posted Dec 11, 2017 on Hotels
Fabulous location , room service very poor , breakfast very small choice , nice staff , but spa not very clean and staff can’t understand English
Comment from Hotel Management
Jan 17, 2018 by Guest Relations Manager / Gizem Büyükduran, Hotel Management
Dear Guest, we truly appreciate your taking time to share your experience.Since we highly consider your satisfaction, we will take deeply each point into consideration. Looking forward to welcoming you again at Sofa! Warmest regards,