Ratings based on 10 Verified Reviews

2.9 out of 5
80% of guests recommend
2.9 Room cleanliness
3.1 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Bangalore

Close to Ghat -congested rd-car cant reach after 9

Posted Jan 2, 2017
Overall functional hotel-clean and safe-but no frills.car cannot reach here post 9am so we had to put luggage on rickshaw and walk to reach. But if purpose is to visit Har Ki Pauri and experience ghats this is not bad place fr overnight stay. Dont expect luxury.
Comment from Hotel Management
Jan 5, 2017 by O P Tiwari, Hotel Management
Dear Guest, We would like to thank you for your feedback. As the property is located in the prime area, car access is restricted to timings. We are glad to know that you found the property clean and safe. We aim to provide value to our guests. We would be happy to work on your suggestions. Thanks
4 out of 5
by A verified traveler

Clean hotel affordable food

Posted Nov 15, 2016 on Hotels
Good room service courteous staff
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Guest, We would like to thank you for your feedback. We are happy to know that you liked hotel service, cleanliness, food and value. We would like to thank you for motivating us. We hope to provide similar experiences to all our guests. Thanks
4 out of 5
by A verified traveler

Posted Apr 25, 2016 on Hotels
Food was good
Comment from Hotel Management
Apr 29, 2016 by O P Tiwari, Hotel Management
Dear Guest, We would like to thank you for your valuable feedback! We are happy to know about your experience. We would continue our efforts for customer satisfaction. Thanks
3 out of 5
by A verified traveler

Posted Sep 21, 2015 on Hotels
Comfortable hotel but no AC Car parking is only accessible between 10pm and 9am, this was not made clear online so bringing our car in was difficult
Comment from Hotel Management
Apr 2, 2016 by O P Tiwari, Hotel Management
Dear Guest, We would like to thank you for your feedback. We would like to apologise foe the inconvenience caused to you. We would like to help you better in the future.
2 out of 5
Recommended
for Everyone
by A verified traveler from california, us

Alpana hotel dirty but ok

Posted Aug 1, 2015
I stayed in the hotel for 2 nights. The hotel staff was courteous and good, and helpful. Hoeven t h e room was dirty. Water stayed in the bathroom never got dried. The WiFi was there just for mamesake.
Comment from Hotel Management
Feb 2, 2016 by O P Tiwari, Hotel Management
Dear Guest, Thank you for your feedback. We are glad that you liked our services. We would like to apologise for the inconvenience caused and would improve on the same. Thanks
2 out of 5
by A verified traveler from Chandigarh

Better options available in cheaper price nearby

Posted Jun 8, 2015
Pros: Location and Room Beds
Cons: Kitchen service is terrible . Hotel staff keep looking for money and tips for anything they do and keep insisting for that.
Location: Location is near har ki paidi. However there are many cheaper and better accomodation near by with similar facilities ( Dharamshala and hotel as we
Location is good. Rooms are clean. However you get better accomodations in cheaper price nearby. So no value for money. Kitchen service is terrible.Takes more than hour to deliver single meal even. Tea kettle not working in the rooms.No kids channels on TV in our room.Room key misplaced by staff member and no one accepted till last. 7 hour open kitchen in 24 hour and if you even order during working hours, order delivery takes more than 1 hour.
Comment from Hotel Management
Feb 3, 2016 by O P Tiwari, Hotel Management
Dear Guest, We would like to thank you for your feedback. Sir, as suggested earlier, restaurant does not operate 24 hours, therefore we were unable to provide you off hour services. We also do not provide tea kettle services on our base category rooms. We would like to apologise foe the inconvenience caused to you. We would like to help you better in the future. Thanks
1 out of 5
by A verified traveler

Compromise situation

Posted Jul 1, 2014 on Hotels
At the time of entry at hotel, manager said how u book the room, how can be u get confirmation of booking while booking on same day. There is no vacant room how can u get. Sit at reception room we check what will happen there is no surity to accommodate u, telling lots of if and but..... Then finally he wants to settle at his hotels store room after clearing all stuffs, TV was disconnected and no wifi as per hotels.com showing, finally passed the the time nothing is enjoyable but anyhow pass the time. Simply irritating experience!!! Poor hotel amnesties...
Comment from Hotel Management
Apr 2, 2016 by O P Tiwari, Hotel Management
Dear Guest, We would like to thank you for your feedback. We would like to apologise for the inconvenience caused to you due to bookings at peak season. We have also improved the systems and procedures so that issues as such may not arise in future. Thank you for your co-operation. We would look forward to serve you again. Thanks
3 out of 5
Recommended
by A verified traveler from australia

IT was ok..

Posted Nov 26, 2011
Location: goa is da best
overall the hotel was ok...only one thing bad about this hotel is that car doesnt go to da hotel...u have to pay extra money to get to da hotel everytime. it cost us lot of money just gettin to da hotel.this hotel is INSIDE OF THE MARKET.Manager of this hotel is very helpful, and very nice.
Comment from Hotel Management
Feb 2, 2016 by Manager, Hotel Management
Dear Sir, We would like to thank you for your feedback. We are glad that you liked our hospitality. We would also like to inform that being in the heart of the city and close to prime attractions has its disadvantages. During peak season, due to high traffic, access may have some issues. We would once again thank you for staying with us and we hope to serve you better next time. Thanks
4 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable stay

Posted Dec 4, 2015
We stayed hotel Alpona for 2nights. It is in middle of market.very convenient place and clean room,nice classic elevator,nice stuff. We are going stay again on the way back to New Delhi.
Comment from Hotel Management
Feb 2, 2016 by O P Tiwari, Hotel Management
Dear Guest, We would like to thank you for your encouraging feedback. The staff feels grateful and motivated. We hope to see you again and help us serve you better. Thanks
3 out of 5
by Dorte H. from Tønder

Good hotel

Posted Sep 27, 2015 on Hotels
The hotel looks nice, is clean and places very central in the city. The restaurant - looks like it is under development. Most of the staff do not speak English. We had a nice evening and night there - and they helped us with everything we needed.
Comment from Hotel Management
Apr 2, 2016 by O P Tiwari, Hotel Management
Dear Guest, We would like to thank you for your valuable feedback. We are glad to know that you liked our services. We are surely in state of development and would be out with new facility soon. Thank you for staying with us. We hope to see you again. Thanks