Travel Rate give by hotel was double then main street. Brand new SUV stop in evening middle of trip. Did not offer vehicle replacement so use Auto.kids and family suffer lot. Missed tour location. Charge full amount without any apologies. Hotel don't provide Sampoo and conditioner so please carry if you book. Air conditioner water drained inside room for first night. My Mom slip on floor couple time then next day got new room.
Comment from Hotel Management
Jul 9, 2016 by Amit Panjwani, Hotel Management
Sir, we are extremely sorry for not keeping up to your expectations.
I am gathering information about your stay since I did not get a chance to meet you. I will call you on your number and take updates regarding your stay and will definitely ensure that such issues are never repeated
Our taxi services are normally the best and we have so many people who insist on taking the taxi only from the hotel. I don't know why instant solution was not provided, but I got told by my travels person that only basic expenses of taxi like petrol etc was charged as per use and nothing extra was charged.
Your booking was for 3 Standard rooms, and only basic toileteries like bathing soap, and toilet paper rolls are provided in a Standard room. However, dental kit, and shampoo conditioners are available if required and asked for.
We are sorry and deeply apologetic on knowing that your mother slipped on the floor. Humidity due to rainy season makes the floor wet along with the coolness of air conditioning. We will have the Ac checked thoroughly for any drainage problems.
Overall, we are sorry again for not keeping up to your expectations. We will definitely work towards getting better day by day.