Ratings based on 415 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Average

Posted Dec 21, 2016
It's what you'd expect for what you pay for. Average room, pleasant experience. Food is not the best though - the white horse tavern...has edible food.
Comment from Hotel Management
Dec 26, 2016 by Barbara, Hotel Management
Thank you for returning your guest survey. We are making changes to our Menu at the White Horse Tavern in order to improve the quality of food.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Wonderful hotel and extra clean pool!

Posted Dec 19, 2016 on Orbitz
Pros: Everything. Only wish you would add a hot tub!
Cons: Add a hot tub. Teach your employee's not to stare into peoples rooms. A woman with a white car with no left headlight enjoyed watch us. BAD!!!!
Location: KIX's Concert at Brunswick Fire Hall & Harper's Ferry were our interested.
We came into town for a rock concert and stayed 2 nights. The beds were so extra comfortable, I ordered 2 mattress pad overs for our Arizona vacation rental Hummingbird Ranch. Overall the hotel was manage perfectly! The fresh baked cookies on Friday was a extra treat. None on Sat. For some strange reason, my laptop would not work in my room. The computers in the lobby, also extra clean and spacious, were lightning fast! We will be back for another exciting trip to Harper's Ferry, W VA in the Spring! Renee from Maryland!
Comment from Hotel Management
Dec 26, 2016 by Barbara, Hotel Management
We are so glad that you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Stafford, VA

Close to casino

Posted Dec 12, 2016 on CheapTickets
Pros: Location
Location: Charles Town, Hollywood Casino
We had a problem and the staff was so quick to rectify the situation. They were very professional. Will definitely come back.
Comment from Hotel Management
Dec 26, 2016 by Barbara, Hotel Management
Thank you for returning your survey we are glad that we could meet all your needs.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fredericksburg, VA

Nice hotel close to Charles Town Races.

Posted Dec 5, 2016
Pros: The Breakfast area. Coffee served around the clock.
Cons: Bed could be softer.
Location: Bloomery Plantation Distillery was fun. It is like a wine tasting but with liqueor moonshine. Charles Town Races. Enjoyed the trip.
Staff is nice. Check-in and Check-out was very easy. Breakfast area is nice and clean. Good variety of food.
Comment from Hotel Management
Dec 12, 2016 by Barbara Moreno FOM, Hotel Management
Deb thank you for your kind words we are so glad that you enjoyed you stay and we hope to see you again.
5 out of 5
by A verified traveler

Definitely would come back again

Posted Nov 28, 2016 on Hotels
We came to town for the Jay Leno show at Hollywood Casino and visit Harper's Ferry.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
We are so glad that you enjoyed your stay and the Leno Show
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
We are pleased that you enjoyed your stay and we hope to see you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Posted Nov 14, 2016
Pros: Location & amenities.
Cons: 2 spiders in bathroom so could not give higher rating.
Location: Conenient location to everything.
Comfortable room. Nice heated pool. Lounge with good food.
Comment from Hotel Management
Nov 17, 2016 by Barbara Moreno, Hotel Management
I am so sorry that you found spiders in your room, I will get the exterminating company in that room asap. We are glad that you enjoyed the pool and lounge We hope that you will return in the future.
2 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Bed unmade 2nd night. I was told after the fact that " anything on the bed would mean the bed would not be touched." My child had apparently left a small stuffed animal on the bed. Third night, room was not cleaned at all! Came back at 11:30PM tired and the four of us found a pile of wet towels on the bathroom floor and no clean ones, beds unmade, trash not emptied. Had to go to the desk for clean towels. The last night, the radio on night stand went off with low static sound at 12AM and woke me up. It was an accumulation of issues that caused me to rate this hotel so low.. Buffet Saturday and Sunday was okay. Other days less so.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
We are terribly sorry that you had problems with housekeeping services and your clock went off in the middle of the night. I hope that you will give us another opportunity to accommodate you if you are ever in the area in the future.
3 out of 5
by A verified traveler

Convenient Older Motel with nice breakfast

Posted Nov 8, 2016 on Hotels
We were in a separate building (last building of 3) from the lobby so it was inconvenient at times although more private. There was an unpleasant odor in the room when we arrived. It was better after airing the room out. Motel is older so some carpet was older-looking and had some stains in areas (hallway more than room). We stayed two nights and beds were changed after first night but dirty towels were left in the room. Good wifi and TV service. Interior hallways. Comfortable Beds. Close to our sightseeing destinations of Harpers Ferry National Park and Antietam Battlefield. We also drove less than an hour to the shuttle station at Gaithersburg, MD and toured Washington DC. Breakfasts were nice with hot foods as well as cereal and rolls. There was a nice smaller indoor pool but we did not have time to use it.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
We are glad that you enjoyed our hotel and hope that you return in the future. We are currently remodeling all rooms, New carpet etc. and hope that you come back to see all the improvments.
5 out of 5
by A verified traveler

Lovely, clean hotel

Posted Oct 31, 2016 on Hotels
Location was great because it is close to touring /history sites and the casino.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Very glad that you enjoyed your stay.