Posted Mar 16, 2017
My husband and I purchased a room for 2 nights during the blizzard on 3/14/2017 due to me being due anytime with my pregnancy. We thought it would be perfect for us in case I went into labor to be close to the hospital. Well, we got a king suite that was to be non smoking. Lets just say the room SMELLED SO BAD like smoke it made my husband and I sick to the stomach. We are not complainers so we left it go, we left the room to go swimming well....the pool was so dirty with hair clumps and stuff floating around we couldn't get it, and this was the same thing with the hot tub. So, again we were very angry so we went to the gym ...none of the equipment worked. We were so upset that we ended up not staying the second night but still had to pay for it because the parking lot was not plowed for us to leave until after check out time. I would not recommend this hotel to anyone!
Comment from Hotel Management
Mar 19, 2017 by Customer Care, Hotel Management
Thank you for reaching out to us. It is good to know that you were delighted with the hotel location and the service you received from our staff. On the other hand, we apologize for the multiple issues you've encountered with regards to the accommodations of your room and the facilities of the hotel during your stay. Your feedback will be forwarded to the hotel management for improvements. We hope for another chance to have you as our guest at any of our Country Inn & Suites hotels in the future.