Posted Sep 2, 2015 on Hotels
When I arrived, the lobby was crazy because of some problem the hotel was having with the reservations system, and the line was deep with people trying to check in. The security lock on the door of my room wouldn't lock (and I don't stay in a room ever without a working lock!) The maintenance guy just suggested I pick up on the door enough to make the lock engage, which I wasn't physically strong enough to do (and besides, the framed pledge in the lobby stated that Days Inn ensures every customer that everything works properly in their room every time). I requested another room, and had to wait for it, then was hustled out when someone realized that my new room was someone else's. Finally I was moved to a double room upstairs, which the security lock worked, but there was no desk chair in the room. I really needed to be able to use the desk for work the next morning, so not having a chair was a real impediment to working comfortably. To his credit, the manager was sincere in his efforts to find a room with a working door lock, and he carried my belongings upstairs to the third room I was given. However, from the time I entered the lobby to check in until I finally had a room with a working door lock was just shy of 2 hours.