Ratings based on 1,181 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Traverse City, MI

Nice location - walking distance to many eateries

Posted May 22, 2017
Pros: Great mattresses, good location.
Cons: Making sure guests get all information in timely manner.
Great beds! Very comfortable. Stayed 2 nights, only negative was first morning when we arrived for breakfast at 10a. I found the cooler with yogurt locked. When I asked, the young man said breakfast was over at 10. The shuttle driver had told us the breakfast was until 11a. I commented how good that was to have it run until that time since we're not early risers. Then he said it was on the paper I got at check-in. I told him I hadn't received any papers. (Had booked and pre-paid online.) the disturbing part of this is that he didn't even pretend to care! Even the juice machine had been locked. We were able to grab a piece of cold French toast before they were taken away. I finally asked the front desk for the paper I should have received the night before and sure enough, it stated breakfast until 10. My day did not start off very well!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Front desk staff were always nice and welcoming, no matter what noises my little 2 year old monkey was making. Shuttle was prompt, breakfast was substantial and we were provided a list of local restaurants with some personal recommendations. If we go back to Hershey, we'll likely stay here again.
Comment from Hotel Management
May 8, 2017 by Linda - DOS, Hotel Management
We LOVE little monkey. Thank you staying with us!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Shelter Island, NY

Close to Hershey Park & Chocolate World

Posted Apr 11, 2017
The staff was super friendly and helpful. There is a shuttle to Hershey Park & Chocolate World which is really great, you don't have to worry about parking and it drops you off right in front of Chocolate World. We did have to wait a pretty long time at the end of the day to get back to the hotel because there is only one shuttle bus and most of the guests stay until the park close, but they really try to get you back as quickly as possible.
Comment from Hotel Management
Apr 24, 2017 by Linda Lovenstein, Hotel Management
Thank you for your kind review.
5 out of 5
by A verified traveler

Off Season in Hershey

Posted Feb 19, 2017 on Hotels
The only odd thing about my stay was the $1.50 daily charge for the in room safe!
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thank you for the great feedback. We love our guest!
3 out of 5
by A verified traveler

Disappointed

Posted Feb 11, 2017 on Hotels
Good, convenient for a business trip. Disappointed that having reserved 2 persons 2 rooms for 1 night that when other associate became ill and could not go, inflexible indifferent response to just change to 1 person 1 room 2 nights. Hotel.com blamed motel policy. Motel blamed hotel.co policy.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thank you for taking the time to leave feedback. We are sorry that you were disapointed with cancellation policy. Unfortunately, depending on how you book, the reservation may not be able to be modified on the property level.
5 out of 5
by Larry

Posted Feb 8, 2017 on Hotels
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thanks Larry for the great score. Stop back if in th area.
4 out of 5
by Tara

Posted Jan 16, 2017 on Hotels
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thank you Tara for taking the time to give us 4 Stars!!!
1 out of 5
by A verified traveler

Very old Hotel needs an update

Posted Jan 1, 2017
Everything smells in that Hotel but is not the staff ,they do a big effort to keep it clean ,its just very old the carpets,bathrooms everything is the second time we stay on a Days Inn and we think we will never stay on a Days inn again.
Comment from Hotel Management
Feb 21, 2017 by llovenstein@hhlhotels.com, Hotel Management
Great news!!! We are in the process of being renovated. Stop back in the spring, we will be all done with new colors, textures and styles. We hope to see you!!!
4 out of 5
by Stephen

Posted Jan 1, 2017 on Hotels
Great Location.. Friendly Staff... Shuttle was perfect... Room could have been cleaner. Found hairs from previous guests in shower...
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Stephen, thanks for taking the time to leave feedback. We are disapointed that your room was not perfect and we will adress your comments to the appropriate person(s) and improve on our efforts. Thank you again for leaving the comment as without the feedback, we can not improve on our weakness.
3 out of 5
Recommended
for Everyone
by A verified traveler from Valley Forge, PA

In Hershey for a concert

Posted Dec 22, 2016
Pros: The hotel has the basics. They offer a nice breakfast but it is very busy early on the weekends. Lots going on at the area stadiums and arenas.
Cons: They do not have enough parking for all of the guests. Came back from the concert and had to drive around a few times to find a free spot.
Location: The location is very convenient to everything going on in Hershey.
The hotel was nice but late after the concert at the Giant Center there was not a bottle of water to be had! 4 floors of rooms and either the machine was not working or was out of water bottles.