Warning choosing least expensive room mistake
Posted Jul 20, 2016
Booked cheapest room online which was a mistake. A queen bed but the room is in back of new building in old building. Non-secured doors, no light in parking lot, dirty room, bathtub full of filth, door wouldn't open all the way. We felt very unsafe in room and for our vehicle. When we arrived there was a guy with an ankle bracelet standing on the corner. The staff was very nice which made me paranoid that we were in a set up, but in the end we had no problems, we parked car in front of building with lights and they have a decent breakfast. Down the road are numerous other hotels that looked less shady. I should have upgraded at desk to the new building after seeing our room or gone to another hotel.
Comment from Hotel Management
by Ehab Asaad, Hotel Management
Dear valued Guest
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.