Within 20min of Hershey park
Posted Jul 1, 2016
Hotel was very loud by kids running halls and loud adults in their rooms on Sunday. They took took care of it. Then on Wednesday night the person who was there that night made the decision to tell my grand kids that are 14 &15 that they could not be in hall without adult, after 10pmwhich the guy said was Fairfield policy. He was absolutely the rudest hotel clerk I have ever seen. I went down the next morning to see what the problem was. I told him he was rude and that my gkids have been awarded excellent in school & are very well behaved children that I have never had a problem out of. He was out of place.All they did was get a snack and he was having bad day because lighting hit the hotel no phone no internet. So, after being disrespected the next morning I went to talk to manger & she was very respectful and she was outstanding and agree with me. If this is Fairfield's policy they need to put it on the website or be told when check in.
Comment from Hotel Management
Jul 7, 2016 by Corinne, Hotel Management
Thank you for your comments. We do try to enforce 10PM quiet time, however it can be difficult to police. We apologize for how our front desk personnel treated your gkids. We hope you will stay with us again when back in the area.