Breakfast area was chaotic and messy. Hotel staff was somewhat slow to fulfill requests. The fold out sofa had no blankets, and we waited three hours for toilet paper. The pool was way too small for the number of rooms, especially since it caters to families.
Comment from Hotel Management
Jun 27, 2016 by Mark, Hotel Management
Thank you for taking the time to review our hotel. As you noted, summer time in Hershey can be a little hectic and I apologize for our staff not living up to your expectations. As you can see from the other reviews this is not normal for us and I apologize that it happened while you were here. I do hope that you enjoyed your time in Hershey, PA