Ratings based on 549 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jul 18, 2016
Pros: Location, breakfast on the 15th floor with great views
Cons: The parking transition situation
We were traveling and hadn't booked a hotel because we did not know how far we were willing to drive. Couldn't find any available hotels after searching so looked on Expedia and this Hilton in downtown Harrisburg had some availability. The only thing that didn't please us too much was the rate. Higher than we would normally pay. Also- we "self-parked" and the route from the parking deck into the hotel had stairs and no ramp- very difficult trying to drag luggage up stairs.
Comment from Hotel Management
Jul 22, 2016 by Phillip, Hotel Management
Thank you for taking the time to share your comments about your recent stay with us. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
1 out of 5
by A verified traveler

That is the worst hotel I've ever lived!

Posted Jul 4, 2016
The staff's attitude was very bad, very mean to gusts. And also the manager. We don't know why they gave us cold face from the first eye they saw us. They gave us lots of troubles on check in and Check out The only reason is we are Asian people. They are racist. The experience was the worst during the past 47 years traveling over 30 more countries all over the world. That's really terrible! experience.We'll never be there and strongly persuade others never being that hotel! The cultural of that hotel was so bad. The staffs of that hotel was so bad!
Comment from Hotel Management
Jul 22, 2016 by Phillip, Hotel Management
Hello from Harrisburg! Thank you for taking the time to share your comments about your recent stay with us. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
5 out of 5
by A verified traveler

Very modern hotel

Posted Jun 29, 2016
Hotel was amazing. The only issue was that the pool room temperature was too cold. I booked the hotel specifically because I wanted one with a pool. That was disappointing. Also, when we checked in we were given no direction. I'm usually givin a brief run down of what floor we are on or how to use the parking pass, but we figured it out. We paid 16 dollars for the breakfast buffet but it was poorly stocked. The entire time we were there nothing was replenished. We kind of felt jipped because we were still hungry when we left. All in all the hotel itself was very modernized and spacious.
Comment from Hotel Management
Jul 8, 2016 by Phillip, Hotel Management
Good morning, Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued, and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make It Right
4 out of 5
by John P from Kingston On

Pleasant surprise

Posted Apr 26, 2016 on Hotels
Just traveling through. Parking garage was a challenge. Needs better directions. Had what was probably the best steak I've had in years. 8oz filet, cooked to medium rare perfection.
Comment from Hotel Management
May 24, 2016 by Phillip, Hotel Management
Happy Monday, Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our restaurant to be perfect for your visit, the steak is pretty amazing!! We always aim to ensure every guest feels cared for, valued, and respected. I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
5 out of 5
by Mark from Wilkes-Barre, PA

Best place to stay in Harrisburg.

Posted Apr 20, 2016 on Hotels
Great place. No problems.
Comment from Hotel Management
Apr 26, 2016 by Phillip, Hotel Management
Good morning Wilkes-Barre! Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our hotel to be perfect for your visit. We always aim to ensure every guest feels cared for, valued, and respected. I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right
4 out of 5
by Sharon from San Jose

Weekend stay in Harrisburg for CPYB performances

Posted Apr 19, 2016 on Hotels
Overall, it was a really good stay. The staff who were there were extremely helpful and professional, but it did seem as if the hotel was a little short staffed in certain areas. Also, I had a suite, but they only provided two towels. Otherwise, a lovely room, awesome bed. Ice maker on my floor was out of order. But it was centrally located, not far from some cute galleries and restaurants. I was there for an event at the theater, so couldn't be any closer!
Comment from Hotel Management
Apr 26, 2016 by Phillip, Hotel Management
Good morning San Jose! Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our hotel to be perfect for your CPYB visit. We always aim to ensure every guest feels cared for, valued, and respected. I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right
4 out of 5
by Parrish

Nice hotel, has problems.

Posted Apr 12, 2016 on Hotels
The hotel is excellent itself, connected to a lot and nice amenities. The Ad Lib restaurant is amazing and always had great food. The problem we had was our room. The mini fridge in the room didn't cool, the comfortable was dirty, and worst of all, the A/C broke in the room and they were unable to fix it. It was extremely warm in the room, making it a very uncomfortable stay. I'm not terribly sure I'll stay there again.
Comment from Hotel Management
Apr 14, 2016 by Phillip, Hotel Management
Good morning, Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued, and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had with your guest room during your stay. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make It Right
4 out of 5
by Vana

Posted Mar 25, 2016 on Hotels
Comment from Hotel Management
Mar 30, 2016 by Phillip, Hotel Management
Good morning! Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our hotel to be perfect for your visit. We always aim to ensure every guest feels cared for, valued, and respected. I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
3 out of 5
by A verified traveler

Hilton Harrisburg

Posted Mar 23, 2016 on Hotels
All was well. Smooth in and out.
Comment from Hotel Management
Mar 28, 2016 by Phillip, Hotel Management
Happy Friday! Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our hotel to be perfect for your visit. We always aim to ensure every guest feels cared for, valued, and respected. I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
1 out of 5
by Aaron from Charlotte NC

Motel 6 in Hilton clothing!

Posted Mar 22, 2016 on Hotels
If not for the fact there are only 2 [hotels] (I say that loosely) in downtown Harrisburg this would surely be considered a motel. It's definitely ran like a motel. I've never seen a "Hilton" ran with such a lack of concern for the customer experience. Why would they care, the demand clearly supercedes inventory causing unassuming guest to be exploited. I think I'll sleep in my rental next time and risk being mugged, at least my discomfort will be expected.
Comment from Hotel Management
Mar 31, 2016 by Phillip, Hotel Management
Good morning from Harrisburg, Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued, and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make It Right