Exterior

Reviews of Hilton Harrisburg

3.5 out of 5
Hilton Harrisburg
One North Second Street, Harrisburg, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 485 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Stephanie,Thank you for your review and for giving us a perfect rating! We are thrilled our excellent location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Stephany

Liked: Cleanliness, staff & service, property conditions & facilities
Just a one night stopover, but enjoyed a great meal at the bar and slept well before heading out in the morning.
Stayed 1 night in Apr 2024
Response from Elizabeth Brandenberger Guest Service Manager on Apr 16, 2024
Dear Stephany,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 Excellent

Jewel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and location! Staff was friendly and welcoming to my dog. Would highly recommend.
Stayed 1 night in Apr 2024
Response from John GSM on Apr 7, 2024
Thank you for staying with us Jewel, we are happy we made your stay a great one and look forward to your return with us. :)

10/10 Excellent

Olvis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to spend your vacation. you will find almost everything you need around.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Olvis,Thank you for vacationing at Hilton Harrisburg. Guests are cared for, valued, and respected at our hotel, so we're pleased you had a lovely stay. With a great spot in downtown Harrisburg, shopping is just a short walk away. Come back soon!

10/10 Excellent

Candy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the middle or close to our event. Plus very friendly and clean.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Candy,Our goal is to ensure we always have high marks on the three "C's" that are so important to our guests: clean accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer and we hope to welcome you back to Hilton Harrisburg the next time you're in the area.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to Harrisburg for a show at XL Live, had a lot of fun! The Hilton was clean and staff was friendly.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Maria,Thank you so much for choosing to stay with us at Hilton Harrisburg. Our goal is to provide every guest with pristine accommodations and friendly service, so we're thrilled our commitment to both shone through during your visit. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

Edward

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Elizabeth Brandenberger Guest Service Manager on Apr 6, 2024
Dear Edward, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

8/10 Good

Kim

Stayed 2 nights in Mar 2024
Response from Elizabeth Brandenberger Guest Service Manager on Apr 6, 2024
Dear Kim, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Dear David,Thank you so much for the five-star rating. We're so happy to know that you had a wonderful experience with us overall, and we trust that everything was in order for your visit. Please come back and join us again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Michael,Your perfect rating means the world to us, and we're so happy to know that our prime location was perfect for your needs. Thank you so much for the review and we hope to see you again soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elizabeth Brandenberger Guest Service Manager on Apr 6, 2024
Dear Brian, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

4/10 Poor

Asli

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no soap in the bathroom
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Asli,Thank you for your feedback, it is unfortunate that our accommodations were not as equipped as expected. Please know that our team is always willing to provide any extra amenities at your request, and we hope that this was the only issue you encountered while you were with us. In the future, we hope for another opportunity to improve your perceptions.

10/10 Excellent

Morgan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Morgan,Thanks for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Patrick,It was a pleasure hosting you at Hilton Harrisburg! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable, staff friendly and the restaurant was great
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Shannon,Thank you for taking a moment to leave a review. We're pleased you were comfortable during your stay and that our hospitable team left you feeling cared for, valued, and respected! Receiving recognition for our great restaurant is always appreciated as well. It was a pleasure having you here, and we hope you return soon.

8/10 Good

James

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice facility and location.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear James,Thank you for choosing Hilton Harrisburg for your recent stay. We are happy our location was convenient for you and that you enjoyed our hotel. We love to be sure our guests feel cared for, valued, and respected. We can't wait for your next visit.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great food, great service, room was spacious, big conference rooms
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Sara,Thank you for sharing your five-star review of Hilton Harrisburg with us. We're pleased to see that you were cared for, valued, and respected during your stay with us. We hope to welcome you back soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was good not an afterthought
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Daniel,Thank you for visiting Hilton Harrisburg. We're grateful you took a moment to share your positive feedback for our restaurant, and it was our pleasure to serve you. Please come back and see us again!

6/10 Okay

Terrance

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Could not adjust the heat in the room. Would always default to 73 degrees. That is unsat.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 11, 2024
Dear Terrance,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with the temperature in your room. As we want all guests to feel cared for, valued, and respected, we apologize if we were unaware of the issue with your heating system. Given another opportunity, we hope we can host you for the stay you expected.

10/10 Excellent

Erica

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very accommodating and welcomed my 2 dogs. Great location if you need to be near the hospital. Generous sized rooms and pleasing common areas. Will definitely stay there again when I am back in the area. Valet parking attendants very friendly. People at the Front desk are lovely.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Erica,Thanks for being a valued guest of Hilton Harrisburg and for your review. We are pleased you enjoyed our convenient location, spacious accommodations, and friendly team. It was a pleasure having you as a guest, and we want to invite you back again anytime!

8/10 Good

Annette

Great location, spacious room, good restaurant,overall very comfortable
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Annette,Thank you for taking the time to share your positive review! We always aim to provide a welcoming and pleasant environment for our guests, and we're pleased to hear that we accomplished this with your stay. Your feedback is appreciated, and we look forward to welcoming you back to Hilton Harrisburg for another comfortable and enjoyable visit!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The best staff I have encountered. From the valet parking to the front desk to the wait staff at the restaurant, absolutely top notch professionals.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Stephen,Thank you for the outstanding review of your recent stay at Hilton Harrisburg. We're glad your excellent visit with us can be directly attributed to our exceptional staff. You can be sure your kind words will be shared with our valet, front desk, and restaurant teams. It would be our pleasure to host you again in Harrisburg, so come back soon!

2/10 Terrible

Sheba

Disliked: Staff & service
What I didn't like about the self-service and the property is beat the fact that I had to go downstairs and a couple of times of the heat up my food in the microwave my frigerator my room 1009 was warm it was not cold enough for me I think I should deserve a half of my refund back because I was not pleasure of they won't even use my points that I deserve and that I have as a part of my package I wasnot happy staying at the Hilton on the North 2nd Street I would like to have half of my refund back at least 150 I was charged for a place that I was not satisfied at
Stayed 2 nights in Dec 2023

10/10 Excellent

Valerie

Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

SAMEER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The phone in the room did not work. It was 76 degrees in the room no matter what we set the temperature to. The iron did not work. Hilton isn’t what it used to be.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Matthew,Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued, and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the expectations of every guest who stays with us, and regretfully, in your case, we failed to meet the criteria. Your willingness to share your thoughts with us is genuinely appreciated. I look forward to an opportunity to welcome you back again.

6/10 Okay

Joanne

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was no microwave in the room. The room was way too hot and we couldn't use the thermostat. The front desk staff were nice, but one waitress in the restaurant was very rude!
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Joanne,Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet those criteria. Your willingness to share your thoughts with us is genuinely appreciated.

6/10 Okay

Theresa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Couldn't get a handicapped appropriate bathroom. Very uncomfortable
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Theresa,Thank you for sharing your experience. We're disappointed to hear about your discomfort due to the room type booked through Expedia. We do our best to accommodate all of our guest's needs based on the information provided by Expedia. We hope to have the opportunity to see you again in the future.

8/10 Good

cyril

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique thing about this hotel is the location, right in the middle of downtown Harrisburg PA and surrounded by night life and restaurants.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Cyril,Thank you so much for taking the time to share your thoughts with us. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Should your travels bring you back to the area in the future, we hope you'll consider staying with us again.

8/10 Good

Eric

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Front desk was hard to find. Cleanliness- random cups outside of our door when we first got to the room, which made it feel as though the room wasn’t clean.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Eric,We always appreciate feedback from our guests, and we're happy to see your overall stay was pleasant. Please accept our apologies, however, for any concerns about cleanliness and for any difficulty locating the check-in. We'll look into your comments further, and we'd appreciate the chance to provide you with a more positive experience.

4/10 Poor

Maureen

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bad bathroom door
There was difficulty in shutting the bathroom door, I got stuck in the bathroom when the door would not open , had to wait 1/2 hr for my husband to return to help me , I had no phone with me so I couldn’t call the office, The phone in the room didn’t work so my husband had to go down to the front desk to get help. A repair man came w/in 10 minutes he was able to repair the door . I was just lucky my husband wasn’t gone for long !!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Maureen,We appreciate you reaching out to share your recent experience at our property. We're very sorry to hear of the unfortunate incident with your bathroom door and that you were unable to unlock it. Please accept our apologies for any disturbance and inconvenience this caused; however, we're pleased that a member of our maintenance team was able to resolve the issue. Thank you for sharing your valuable feedback, and we hope to provide a better stay the next time you're in the area.

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting the capital, but Harrisburg really needs to clean up their streets
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
Dear Joan,Thank you for taking the time to leave us a five-star review. We are delighted to hear that our location was convenient for your visit. At Hilton Harrisburg, our top priority is to provide our guests with a comfortable and enjoyable stay, and we are pleased to know that we met your expectations. We appreciate your patronage and look forward to welcoming you back.

10/10 Excellent

Laurene

Stayed 1 night in Nov 2023

4/10 Poor

William

Stayed 3 nights in Nov 2023

10/10 Excellent

Kristopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King Deluxe room was hoooje. Contactless check-in and smart key option not so great. It no workie
Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Dear Kristopher,Thank you for the excellent review. We're delighted to hear that you were pleased with the spaciousness of the King Deluxe room. We apologize for any inconvenience with the contactless check-in and smart key, and we will look into improving this feature. We hope to welcome you back to Hilton Harrisburg for a seamless experience next time.

10/10 Excellent

Grafton, Greensburg

Stayed 1 night in Nov 2023

2/10 Terrible

Lindsay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Cleanliness and courteous.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Pamela,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Hilton Harrisburg!

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
rooms dirty. customer service not great except for valet guys they were best part of whole stay.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Thank you for taking the time to leave a review. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. It was a pleasure having you here, and we hope you enjoyed your time in Harrisburg.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Housekeeping could have improved a little. Replenishing items such as tissue, lotions and shampoo. Outside hallway needs to be vacuumed regularly, didn’t look like it had been done in awhile.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you for your review. We hope you enjoyed your stay overall and appreciate you bringing these areas of improvement to our attention. We will work to better our guest experience and hope to have an opportunity to impress you in the future!

2/10 Terrible

Esther

Disliked: Property conditions & facilities
Very unclean, had to move rooms 2x
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Esther,We're genuinely disappointed we didn't meet your expectations during your stay. Rest assured, your experience doesn't reflect the standard we aim for. We'll certainly address these issues to serve our future guests better. We hope for another opportunity to improve your impression of our hotel.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

MEIZI

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the river and downtown.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 4, 2023
We're so delighted to know that our amazing location was perfect for your needs. Please consider coming back to stay with us again at some point soon.

6/10 Okay

Rhonnda

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent pet-friendly stay
Stayed 1 night in Sep 2023