Ratings based on 554 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Point Comfort,Tx

Nice hotel in the heart of downtown Harrisburg

Posted Aug 22, 2016
Pros: Clean, Pleasant staff, Wonderful food at the restaurant, Great bar as well. Fitness center has a lot of exercise equipment. Close to attractions
Cons: The elevators!!! They really need more than 4 as this is a 14 story hotel
Location: Great location in the historic area of downtown Harrisburg, shops,eateries,museums, blocks away from the capitol building, night life is busy
Overall I was pleased with this hotel. The room was spacious, clean, great beds, luxury accessories,well stocked with towels etc.In room safe,mini fridge, coffee maker, HD Tv with premium channels. The lobby has a business center with computers and printers Hotel staff were pleasant and helpful. The sink in the bathroom did not drain well so I mentioned this at checkout. The concierge took off the 20.00 parking charge for the inconvenience. Great place to stay, within a block of historic area, and night life is abundant.
3 out of 5
by A verified traveler from livingston, nj

Nice hotel, quite area

Posted Jul 30, 2016
Parking an issue Bath room extraction fan was not working in my room
Comment from Hotel Management
Aug 1, 2016 by Phillip, Hotel Management
Good morning, Thank you for sharing your comments regarding the parking and bathroom. I apologize for any inconvenience they may have caused. Sincerely, Phillip Neiswender Rooms Division Manager
4 out of 5
by A verified traveler

Posted Jul 18, 2016
Pros: Location, breakfast on the 15th floor with great views
Cons: The parking transition situation
We were traveling and hadn't booked a hotel because we did not know how far we were willing to drive. Couldn't find any available hotels after searching so looked on Expedia and this Hilton in downtown Harrisburg had some availability. The only thing that didn't please us too much was the rate. Higher than we would normally pay. Also- we "self-parked" and the route from the parking deck into the hotel had stairs and no ramp- very difficult trying to drag luggage up stairs.
Comment from Hotel Management
Jul 22, 2016 by Phillip, Hotel Management
Thank you for taking the time to share your comments about your recent stay with us. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
1 out of 5
by A verified traveler

That is the worst hotel I've ever lived!

Posted Jul 4, 2016
The staff's attitude was very bad, very mean to gusts. And also the manager. We don't know why they gave us cold face from the first eye they saw us. They gave us lots of troubles on check in and Check out The only reason is we are Asian people. They are racist. The experience was the worst during the past 47 years traveling over 30 more countries all over the world. That's really terrible! experience.We'll never be there and strongly persuade others never being that hotel! The cultural of that hotel was so bad. The staffs of that hotel was so bad!
Comment from Hotel Management
Jul 22, 2016 by Phillip, Hotel Management
Hello from Harrisburg! Thank you for taking the time to share your comments about your recent stay with us. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
5 out of 5
by A verified traveler

Very modern hotel

Posted Jun 29, 2016
Hotel was amazing. The only issue was that the pool room temperature was too cold. I booked the hotel specifically because I wanted one with a pool. That was disappointing. Also, when we checked in we were given no direction. I'm usually givin a brief run down of what floor we are on or how to use the parking pass, but we figured it out. We paid 16 dollars for the breakfast buffet but it was poorly stocked. The entire time we were there nothing was replenished. We kind of felt jipped because we were still hungry when we left. All in all the hotel itself was very modernized and spacious.
Comment from Hotel Management
Jul 8, 2016 by Phillip, Hotel Management
Good morning, Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued, and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make It Right
5 out of 5
by A verified traveler

Convenient choice near Hershey park

Posted May 30, 2016 on Hotels
Had a great time. Close to Hershey park about 20 mins away. Accommodations nice and we'll priced buffet. Would stay here again next time we are in town.
Comment from Hotel Management
Jul 1, 2016 by Phillip, Hotel Management
Good morning Hersheypark Happy! Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our hotel to be perfect for your visit. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
5 out of 5
by Kayleigh

Posted May 16, 2016 on Hotels
Comment from Hotel Management
Jun 2, 2016 by Phillip, Hotel Management
Good morning! Glad you had a great visit with us! We look forward to welcoming you back soon! Phillip Neiswender Rooms Division Manager
5 out of 5
by Stephanie from Ponchatoula

Great staff

Posted May 16, 2016 on Hotels
My daughter was moving here for Culinary extern in Hershey and I came to help get her settled. We stayed here for 5 nights. It is very close to everything and the staff was awesome. Our first night here, Shane at the front desk sent cookies, a note and milk to congratulate my daughter on her extern. It just started out trip off great. I so appreciate all the kindness we were shown here. The staff offered us many suggestions of where to visit too.
Comment from Hotel Management
Jul 1, 2016 by Phillip, Hotel Management
Good morning Ponchatoula! I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
4 out of 5
by John P from Kingston On

Pleasant surprise

Posted Apr 26, 2016 on Hotels
Just traveling through. Parking garage was a challenge. Needs better directions. Had what was probably the best steak I've had in years. 8oz filet, cooked to medium rare perfection.
Comment from Hotel Management
May 24, 2016 by Phillip, Hotel Management
Happy Monday, Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our restaurant to be perfect for your visit, the steak is pretty amazing!! We always aim to ensure every guest feels cared for, valued, and respected. I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
5 out of 5
by Mark from Wilkes-Barre, PA

Best place to stay in Harrisburg.

Posted Apr 20, 2016 on Hotels
Great place. No problems.
Comment from Hotel Management
Apr 26, 2016 by Phillip, Hotel Management
Good morning Wilkes-Barre! Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our hotel to be perfect for your visit. We always aim to ensure every guest feels cared for, valued, and respected. I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right