Exterior

Reviews of Holiday Inn Express Hotel & Suites York NE - Market, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 348 out of 716 reviews" "
Rating 8 - Good. 221 out of 716 reviews" "
Rating 6 - Okay. 61 out of 716 reviews" "
Rating 4 - Poor. 36 out of 716 reviews" "
Rating 2 - Terrible. 50 out of 716 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Payton

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was awesome!!! Quick check-in and the staff was so friendly! The pool area was clean and our family had a great time. Breakfast was delicious and there were so many options. The checkout was quick and again the staff was friendly!
Stayed 1 night in Mar 2024

8/10 Good

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Solid place to stay for the area.
Stayed 3 nights in Feb 2024

4/10 Poor

Arnold

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
They don't clean your room unless you ask them???? When they didn't clean, you have to ask them for new towels every day. Room was very dirty with mouthwash covering one side of the bathroom wall and coffee stains on the other.
Stayed 4 nights in Jan 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, amenities
We stayed five nights. Two of those days there were problems with the water: No hot one day, a water main break four days later. Everything else was very nice: staff, room, breakfast.
Stayed 5 nights in Dec 2023

10/10 Excellent

IRA, Leesburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room smelled like stale cigarette smoke. It was clean but had a cigarette odor even though it is a non smoking facility.
Stayed 1 night in Dec 2023

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service, room comfort
Pretty rough looking because of the construction in the common areas but the rooms themselves were great. Definitely red to fix the elevator
Stayed 1 night in Dec 2023

8/10 Good

Abby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Jaclyn

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
GA girls
We were greeted by Bridgette whom was a delight and attentive. Our initial room had no heat, we were given a different room soon after. Only one light fixture worked in bathroom. Biggest complaint overall was the pillows. Horribly uncomfortable, we both had stiff necks. Location was ideal for all we wanted to do. Breakfast was good
Stayed 4 nights in Nov 2023

2/10 Terrible

HwaJoon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my room is north facing so it smells soggy. No options to switch another south facing room.
Stayed 2 nights in Nov 2023

2/10 Terrible

Manousos

Stayed 5 nights in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Morning breakfast was really good. Mold around the bathroom was slightly disturbing but generally the room was clean and comfortable. Really good pillows too! I was looking to see where they were from but no tags. 😁
Stayed 3 nights in Nov 2023

2/10 Terrible

Jiniva

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Denisha

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is horrible. It’s literally a roach motel. The property looks nothing the pictures. I have Been trying to get in contact with a manager. No luck!
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Stayed 1 night in Nov 2023

2/10 Terrible

Erica

Disliked: Cleanliness, property conditions & facilities
There is lots of built up dirt on the vents. There’s dirt on the corner of the bathroom floor and lint on the beds. There’s grease finger stains on the furniture like it was never wiped down from the previous stay. There is 1 tiny garbage can in the room but we are a family of 4 staying for a weekend.
Stayed 2 nights in Nov 2023

8/10 Good

Rachael

Stayed 2 nights in Nov 2023

6/10 Okay

Caryn

Business traveler
Liked: Room comfort
As a last resort
A conflicting review. I was not able to check in early which is fine, understandable. my key card did not work the first time, and the next day took two tries. Quite annoying as the elevator is painfully slow. When you're extremely tired and you have to go up and down three times to get the key to work correctly, it takes a toll . Be aware there's no phones in the room and one very tiny garbage can located in the bathroom. No usb hook up. What is conflicting is that queen size bed was very comfortable and the refrigerator freezer was stellar at freezing things. I did appreciate the hot breakfast.
Stayed 2 nights in Nov 2023

4/10 Poor

Tracy

Stayed 1 night in Nov 2023

4/10 Poor

Tina

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for my wedding weekend. I should have known from the start it was going to be rough. The gal at the front desk was far from friendly. She was on FaceTime or a phone call with someone when we arrived never told us house keeping doesn’t go. The stairwell were extremely dirty, the elevator is slow and takes quite some time. We needed to use the pull out couch and there was no pillows, or Sheets. The front desk t didn’t have any. The only decent thing was breakfast( but the OJ/Apple juice was nasty) Before booking though Expedia we tried a room block and the lady in charge had the wrong year to start, then went MIA for months, we tried to contact her and never heard back. We ended up giving up on a room block and our guests all got their own rooms on their own, but for a holiday inn I expected better. We’ve been to many holiday inns and this was by far the worse.

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was nice and the room for the most part was clean & nice but the tub/shower in the bathroom was very slow to drain so you end up standing in water while you shower. The hallways had chipped walls & the carpets looked dated/rundown. The lobby was nice, they just need to spruce up the room floors.
Stayed 2 nights in Nov 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jeffrey

It was very clean
Stayed 1 night in Oct 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Tapani

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
1. I didn't like the fact that we were not informed the indoor pool was closed. The indoor pool was a primary factor for us in choosing the property. We booked the room nonrefundable but were only sent a notification of the pool being closed after we booked. I consider that misrepresentation at some level. 2, we booked the twin queen suite with the extra space since we had 2 adults and 3 kids. When we arrived we were given a twin queen handicapped room and told nothing else was available, once again, misrepresentation. 3. There was a loud party going on and the desk clerk said it would be over by 10. It ended around 11 pm. 4. The room wasn't in good shape, torn carpet, a burned out bulb, what appeared to be blood stains or something very similar, on the bathroom wall. If we hadn't been so tired from travelling I would have left and gone elsewhere from any ONE of these things. We are very unhappy and my wife refuses to stay at Holiday Inns in the future.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jenny

Traveled with family
Our room was extremely clean and very comfortable.
Stayed 5 nights in Oct 2023

10/10 Excellent

Marcel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient, it was clean and quiet

2/10 Terrible

Dustin

Business traveler
Disliked: Cleanliness, room comfort
Dissatisfied
Overpriced room for the quality. Water is always less than lukewarm. So no hot water. Would not spend holiday inn prices for super 8 experience.
Stayed 5 nights in Sep 2023

6/10 Okay

Debbie

Traveled with family
The room was fine except the soap dispenser didn't work and they never replaced it after we asked. We had to turn in our dirty towels to get clean ones -- we had to do that every day as there was onoly 2 hooks for the towels - no towel racks, so the towels never dried. You had to ask to have your room cleaned. Every night it sounded like someone was re-arranging furniture, so it was a bit noisy.
Stayed 6 nights in Sep 2023

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The room was clean as was the facility. The breakfast was good, with a variety of items. The Front Desk Receptioist appeared to be preoccupied with the computer screen and barely looked away from it. There was little to no eye contact. I way have been an inconvienence as the paying the customer. A more friendly experience would be appreciated.
Stayed 1 night in Oct 2023

8/10 Good

Yunior

Stayed 1 night in Sep 2023

6/10 Okay

Tamila

Liked: Cleanliness, amenities
No house cleaning. Low hot water
Stayed 4 nights in Sep 2023

4/10 Poor

Jackie

The front desk staff was over the top amazing. I was disappointed in the outdated, run down hotel. Our hallway smelled of weed and stale cigarette smoke and a bad attempt to cover it up. Would not stay at this location again. The price is to high for the condition
Stayed 2 nights in Sep 2023

10/10 Excellent

Vickie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome. Allowed me to check in early to get ready for a wedding.
Stayed 1 night in Sep 2023

8/10 Good

Robert

Traveled with family
I was concerned when I walked down the halls, but the room was gonna be real beat off because the halls were not in great shape on the third floor, like the spot painted, but the rooms were good. they also let me do a late check out which was helpful because of the water problems.
Stayed 1 night in Sep 2023

8/10 Good

Betty, Kane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and had inxluded a great variety.
Stayed 1 night in Sep 2023

10/10 Excellent

christina

Stayed 1 night in Sep 2023

4/10 Poor

Audra

Traveled with group
Liked: Property conditions & facilities
Disliked: Room comfort
No hot water
No hot water Sunday morning
Stayed 2 nights in Sep 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, bed was very comfortable. No hot water for shower in the morning.
Stayed 1 night in Sep 2023

2/10 Terrible

Nenette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nenette Rm 131 9/1 to 9/3 stay VERY DISAPPOINTED
Disasters. I wanted to change our room because there so many problems in the room, the sink faucet was wiggling not to mention there were were to no cover on the sink hole so if something fell on the sink like your ring you will not be able to get it. The bathroom door is so tight and you have to push it very very hard to close or open it. The very worst problem was the water in the shower. THERE WERE NO COLD WATER ITS ALL HOT WATERTHAT COMING OUT. We were struggling to take a shower and the faucet in the shower fell off and almost hit my husband feet. I told the front desk Jamirie about all of this problem and asked if we can change room she said that there were not available clean room yet she said she will know later in the morning unfortunately I told her that we will not be around the whole day because my son has basketball tournament at Spooky Nook a 25 minutes drive but she said that she will ask their maintenance guys to check it. We came back at night and noticed that nothing was fixed. I went to the front desk and spoke to Kevin I even ask him to come to our room and check it out. He check all my complain and most especially I said the hot water. He turn on the water and he said it’s warm I said wait and I told him where is the cold water coz normally it’s cold water first when you turn on then you kept on turning until to hit the right temperature but this one was NO COLD WATER COMING OUT. I asked again to give me another room and he said there were no available.
Stayed 2 nights in Sep 2023

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Edward

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Girl at night desk was high. Young man at front desk in the morning was well mannered and pleasant. Hotel lobby stunk of marijuana as did elevator. TV didn't work.
Stayed 1 night in Aug 2023

8/10 Good

Jaime

Stayed 1 night in Aug 2023

6/10 Okay

BRUNEL

Traveled with partner
Disliked: Staff & service
I WITNESS THEY SERVED LEFTOVER BREAKFAST:BAGELS,BREAD BECOME VERY HARD THE NEXT DAY BECAUSE THEY DON'T DISPOSE THEM IN GABAGE .REGULAR ALWAYS FINISH EARLY YOU GOT TO STICK WITH DECAF OR THEA.ROOM SERVICE FOR CLEANNING NO GOOD FOR THREE DAYS NO NEW TOWELS ETC...
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great place but Watch out for falling wall frames
Lady at the front desk was helpful and friendly. Beds are comfy. TV was not working. The display behind the TV evidently was not bolted or attached and it fell. It was heavy and thank goodness it fell in the gap between the wall and dresser where the TV was and nobody got hurt. Breakfast was good. Not much selection though. Place was clean and nice.
Stayed 1 night in Aug 2023

6/10 Okay

MINI

Traveled with family
Stayed 1 night in Aug 2023

8/10 Good

Dwayna, Havelock

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
This was an excellent place to stay for our first time visiting York. The room and bathroom were both very clean. The staff was amazing and very nice. The only issue we had at all was the pool, it was dirty and could definitely use some attention. Other than the pool, it was a great place. .
Stayed 2 nights in Aug 2023