1. I didn't like the fact that we were not informed the indoor pool was closed. The indoor pool was a primary factor for us in choosing the property. We booked the room nonrefundable but were only sent a notification of the pool being closed after we booked. I consider that misrepresentation at some level.
2, we booked the twin queen suite with the extra space since we had 2 adults and 3 kids. When we arrived we were given a twin queen handicapped room and told nothing else was available, once again, misrepresentation.
3. There was a loud party going on and the desk clerk said it would be over by 10. It ended around 11 pm.
4. The room wasn't in good shape, torn carpet, a burned out bulb, what appeared to be blood stains or something very similar, on the bathroom wall.
If we hadn't been so tired from travelling I would have left and gone elsewhere from any ONE of these things.
We are very unhappy and my wife refuses to stay at Holiday Inns in the future.