asked for baggage cart and desk clerk advise she did not know where they were. Later the same day I saw cleaning staff using three of them to transport bags of trash, and other items around hotel and to dumpsters. I was at business center in lobby and heard another guest ask for cart and they were told they were not available. As the couple and their four children toted their 7 bags out the front door, cleaning crew were again following them out the door with two of the carts loaded with bags of trash. Not cool.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Deborah Louise,
Thank you for taking the time to share your feedback with us. I appreciate you bringing the issues you described to my attention. There are times the front desk staff may not know where the carts are if a guest is using them. Sadly, there are times that guests actually keep them in their room overnight, which is a huge inconvenience to the other guests. Our housekeeping supervisor will use a cart when she restocks the storage rooms. I will look into the issue because the housekeepers have special blue carts for transporting their trash outside. Also, you stated you saw the housekeepers using three of them to transport bags of trash. We only have two luggage carts on the property, so the carts you saw may have not been luggage carts. In any case, I appreciate your feedback and thank you for staying here at the Holiday Inn Express & Suites Carlisle.