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Reviews of Homewood Suites by Hilton Harrisburg East-Hershey Area

3 out of 5
Homewood Suites by Hilton Harrisburg East-Hershey Area
3990 Tecport Dr, Harrisburg, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 724 out of 971 reviews" "
Rating 8 - Good. 202 out of 971 reviews" "
Rating 6 - Okay. 25 out of 971 reviews" "
Rating 4 - Poor. 12 out of 971 reviews" "
Rating 2 - Terrible. 8 out of 971 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean and comfy.
Stayed 2 nights in Mar 2024
Response from Kathy on Apr 23, 2024
Hello and thank you for choosing our property and for taking a moment to post a review!

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming, room was clean and breakfast buffet was excellent 👍 Would be happy to stay there again
Stayed 2 nights in Apr 2024
Response from Kathy on Apr 23, 2024
Thank you for booking our property and for specifically mentioning our level of hospitality!

10/10 Excellent

Ann

Traveled with group
Beautiful, comfortable rooms. Would definitely stay again!
Stayed 1 night in Apr 2024
Response from Kathy on Apr 19, 2024
Thank you for choosing Homewood and taking a moment to write a review. It will be our honor to welcome you back "home"!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was above and beyond I was texted to see if the room was to my liking and if i needed anything. Fabulous room! Would recommend!
Stayed 2 nights in Apr 2024
Response from Kathy on Apr 19, 2024
Thank you for your kind words. Our goal is to create great experiences for all our guests. Your specific comments about our level of hospitality is greatly appreciated.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kathy on Apr 19, 2024
Thank you for a 5 out of 5 review!

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean hotel and with friendly staff.
Stayed 1 night in Apr 2024
Response from Kathy on Apr 19, 2024
Thank you for specifically mentioning our cleanliness and service - our top priorities!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kathy on Apr 11, 2024
Thank you!

10/10 Excellent

Stacey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice 2br suite for our large family. My kids loved having their own room at this one. Front desk was very nice at check-in. Breakfast could use a little more, but with the pool and basketball court it's kid friendly and convenient to Hershey PA and restaurants.
Stayed 1 night in Mar 2024
Response from Kathy on Apr 8, 2024
Thank you for choosing our Homewood Suites for your family trip. The two bedroom/two bathroom suites feature all the extra space needed for larger families. We strive to provide accommodations "just like home". We would welcome the chance to serve you again for any future trips.

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karen at the front desk has been wonderful since the moment we walked in to ensure we have a comfortable home like stay! And my kids loved the pool!!
Stayed 1 night in Apr 2024
Response from Kathy on Apr 11, 2024
Thank you for choosing our property and your lovely comments. We strive to create a just like home atmosphere! I could not agree with you more - Karen is an awesome team member!

10/10 Excellent

Vilma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, this was our 2nd stay. Please use caution in the shower as it becomes very slippery if using conditioner. Management was alerted when checking out. Hope the add skid resistant strips on shower floor.
Stayed 3 nights in Mar 2024
Response from Kathy on Apr 11, 2024
Thank you for choosing our property and for posting a reivew. Skid resistant mats will be available in all suites.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
This place was impeccably clean and everything looked new. My husband and I enjoyed ourselves. It was nice having a table in our room as well. We will be staying here again.
Stayed 1 night in Apr 2024
Response from Kathy on Apr 11, 2024
Thank you for taking a moment to post a review and your specific comments about our cleanliness!

10/10 Excellent

Rachael, Miamisburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! great rooms.
Stayed 3 nights in Mar 2024
Response from Kathy on Apr 4, 2024
It is our pleasure to provide the highest level of hospitality!

10/10 Excellent

Doreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. We received follow up message making sure the room was something we were happy with and reminded that they were available to help should we need anything.
Stayed 1 night in Mar 2024
Response from Kathy on Apr 4, 2024
Thank you for choosing our Homewood and specifically mentioning the level of our hospitality!

10/10 Excellent

Doreen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was very clean and well maintained. The staff was friendly and professional.
Stayed 1 night in Mar 2024
Response from Kathy on Apr 2, 2024
Thank you for choosing our Homewood Suites and for posting a review. Mentioning our hospitality and cleanliness is much appreciated. Definitely our top priorities.

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kathy on Apr 1, 2024
Thank you for choosing our Homewood Suites!

2/10 Terrible

Matt

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
Room was absolutely disgusting!!!
Stayed 1 night in Mar 2024
Response from kathy on Mar 25, 2024
Hello! Thank you for choosing our property and please accept our apology for not exceeding your expectations. We would welcome the opportunity to speak with you directly to learn more about your experience.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kathy on Mar 18, 2024
Thank you for a 5 out of 5 review!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly desk staff/managers.
Stayed 1 night in Mar 2024
Response from Kathy on Mar 18, 2024
Thank you for choosing our property and specifically mentioning the hospitality of our team!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fabulous!!
Stayed 1 night in Mar 2024
Response from Kathy on Mar 4, 2024
Thank you for choosing our property and for taking a moment to leave us a review. We love words like "FABULOUS" when describing our hotel!

8/10 Good

Kirstyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing! A lot of good food options in the area. Close enough to walk to! Like next door and across a side street. Pool unfortunately was having issues the entire time we were there with their levels but luckily we were able to go to the hotel across the street to swim. Definitely would recommend 👍
Stayed 2 nights in Mar 2024
Response from Kathy on Mar 4, 2024
Thank you for posting a review. Please accept our apologies for the pool being closed. We are happy to hear that you enjoyed the pool at our Hilton Garden Inn. We look forward to seeing you again.

10/10 Excellent

Mimma

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was closed for the day but we were able to use the pool across the street
Stayed 2 nights in Mar 2024
Response from Kathy on Mar 4, 2024
Thank you for the 5 out of 5 rating. We apologize for our pool being closed; however, we are happy to know you enjoyed the pool at the Hilton Garden Inn.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff
Stayed 1 night in Feb 2024
Response from Kathy on Mar 4, 2024
Thank you for a 5 out of 5 rating! Specifically mentioning our cleanliness and service is very much appreciated.

10/10 Excellent

Lori, stewartville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing
Stayed 1 night in Feb 2024
Response from Kathy on Feb 19, 2024
Thank you for choosing our Homewood Suites! We love words like "amazing", when it comes to our breakfast!

8/10 Good

Melissa

Stayed 1 night in Feb 2024
Response from Kathy on Mar 25, 2024
Thank you for taking the time to post a review and for being our guest!

10/10 Excellent

LYDA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kathy on Feb 6, 2024
Thank you for the 5 out of 5 star rating!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 3 awesome stay!
Concluded our visit to PA with a very satisfying stay here! Keep up the good work!
Stayed 1 night in Dec 2023
Response from Kathy on Jan 2, 2024
Thank you for choosing our property as your home away from home during your visit to PA. Thank you for posting a review and you have our promise that we will continue to create great experiences for all our guests!

8/10 Good

Ji Hyun

Stayed 1 night in Dec 2023
Response from Kathy on Feb 6, 2024
Thank you for taking the time to post a review. We are always available to listen to your thoughts as to how we could improve to EARN a 5 out of 5 review.

10/10 Excellent

Karen

Stayed 2 nights in Dec 2023
Response from Kathy on Dec 27, 2023
Thank you for spending the holidays with us and a 5 out of 5 review!

10/10 Excellent

Tori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kathy on Dec 27, 2023
Thank you for allowing us to be a home away from home and a 10 out of 10 review!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hershey area trip
Perfect hotel for Hershey and Lancaster county trip. It’s right off highway and central to both destinations.
Stayed 4 nights in Dec 2023
Response from Kathy on Dec 12, 2023
Thank YOU for choosing our property and posting a review!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and quiet. The bed was incredible! Will definitely stay there again!
Stayed 1 night in Dec 2023
Response from Kathy on Dec 11, 2023
Thank you for choosing our Homewood Suites! It will be our pleasure to be your first choice for accommodations for any return visits!

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff person who greeted us upon arrival was excellent. She made us feel right at home.
Stayed 1 night in Nov 2023
Response from Kathy on Dec 12, 2023
Thank you for choosing our Homewood Suites and specifically mentioning our service - it's our top priority.

8/10 Good

Arunee

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was super professional and friendly! I highly recommend for kids. It was very family oriented. They had a nice set up overall with price, location and amenities. Breakfast included was great. Appliances are outdated and could use an upgrade but otherwise a great hotel. My kids enjoyed the pool and their own room in the suite.
Stayed 2 nights in Dec 2023
Response from Kathy on Dec 11, 2023
Thank you for staying with us and taking a moment to post a review and we are happy to hear that the kiddos had a great time swimming. We do have an upcoming renovation when all appliances will be replaced. We hope you choose to stay again.

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would have given 5 stars for the room was great and we would probably star here again. The free hot breakfast was cold, and when asked about something empty it wasn't a positive vibe I received from one of the persons tending to it.
Stayed 3 nights in Nov 2023
Response from Kathy on Dec 11, 2023
Thank you for choosing to stay with us. Please accept our apology for our breakfast. Our surveys are read by every team member. We hope you do choose to stay with us again.

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff! Excellent breakfast!!!
Stayed 2 nights in Nov 2023
Response from Kathy on Nov 28, 2023
Thank you for a 5 out of 5 review and specifically mentioning our level of hospitality!

10/10 Excellent

KRISTEN

Very accommodating front desk
Stayed 2 nights in Nov 2023
Response from Kathy on Nov 28, 2023
Thank you for choosing Homewood! We strive to create great experiences for all our guests!

10/10 Excellent

Ana Maria, East Meadow

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Nov 2023
Response from Kathy on Nov 28, 2023
Mentioning our cleanliness is very much appreciated as it (along with service) are our top priorities!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kathy on Nov 21, 2023
Thank you for choosing our Homewood Suites!

10/10 Excellent

Kristen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, accessible food within walking distance, stores close by, a great property.
Stayed 1 night in Nov 2023
Response from Kathy on Nov 20, 2023
Thank you for choosing our Homewood and taking a moment to post a review. We hope to serve you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Very nice, spacious rooms.
Stayed 1 night in Nov 2023
Response from Kathy on Nov 20, 2023
Thank you for posting a review! Our suites feature all the comforts of home!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was a wonderful hotel. Very accommodating loved the breakfasts. The only thing I would say and it has nothing to do with the service, is the lighting in the rooms were not the best l. Tthere’s only one switch for the light in the main room and then there’s just one light on the night table in the bedroom. The bathroom definitely needed more light and a fan.
Stayed 2 nights in Nov 2023
Response from Kathy on Nov 13, 2023
Thank you for choosing our property and taking a moment to post a review. We appreciate the kind words about our breakfast and service. We will also discuss the lighting in our team leader meeting!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
It was good, clean and friendly
Stayed 3 nights in Nov 2023
Response from Kathy on Nov 13, 2023
Thank you for a 5 out of 5 star review!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was Wonderful!
Stayed 1 night in Oct 2023
Response from Kathy on Nov 2, 2023
Thank you for choosing our property and a 5 out of 5 star review!

10/10 Excellent

Donald, Indianapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Oct 2023
Response from Kathy on Oct 30, 2023
Thank you for a 5 out of 5 review.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
There is Ruby Tuesday and Mexican place within walking distance but not much else around. Seems safe though. Beds are comfortable.
Stayed 1 night in Oct 2023
Response from Kathy on Oct 30, 2023
Thank you for choosing Homewood!

6/10 Okay

Zania

Stayed 8 nights in Oct 2023
Response from Kathy on Oct 26, 2023
Thank you for choosing our property and taking a moment to post a review. Please feel free to contact us directly to further discuss your stay. Our goal is to exceed expectations.

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kathy on Oct 30, 2023
Thank you for choosing our property.

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The room was roomy and very clean, had everything we needed. The front office was friendly and efficient. Breakfast had a good assortment. The only thing we would fault with the breakfast were the eggs... they tasted like they were powdered eggs.
Stayed 2 nights in Oct 2023
Response from Kathy on Oct 26, 2023
Thank you for allowing us to be a home away from home and for the perfect scores!

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities
good staff and property
Stayed 3 nights in Oct 2023
Response from Kathy on Oct 16, 2023
Thank you for a 5 out of 5 review!

10/10 Excellent

Gabrielle

Traveled with family
Awesome!
Awesome! All the way around! Karen at the front desk was amazing! Would definitely stay again!
Stayed 3 nights in Oct 2023
Response from Kathy on Oct 16, 2023
Thank you for choosing our property and we are thrilled to know that you will stay with us again. We could not agree more...Karen is an amazing team member!