Conveniently located near Hershey
Posted Dec 27, 2016 on Hotels
This hotel location is conveniently located close to Hershey. The lobby is beautiful but the hotel is an old property. Having stayed at other Homewood Suites in the past and this is quite possibly one of the oldest one we stayed in it. It was clean but very bare-bones. The bed the bedding the pull-out sofa everything is old so it wasn't the most comfortable stay compared to the other Homewood Suites. The breakfast buffet in the morning is nice but a lot of the hot foods didn't maintain the temperature. Again it's nice to have but we've had better experiences with this chain. The front desk service was definitely the most dry service I've experienced to date. After all we stayed during Christmas weekend and didn't necessarily experience any Christmas cheer from the staff. We had 2 small kids with us who are extremely chatty and social but it didn't make any difference. Our children did appreciate the bag of chocolates at our door on Christmas morning. Thank you. I would suggest a bit more warmth in the customer service process.