Desk night attendee needs Customer Serv. training!
Posted Dec 3, 2016
Upon checking in, young lady at front desk - -very personable and demonstrated top customer service. Lady who emerged from the back, may have been a supervisor by witnessing her give direction to the young lady. NOT customer friendly at all! Stood there and did not even speak. A simple welcome to ...blah, blah, would have sufficed. Got to room, which was on 2nd floor all the way on other side of building. Let alone, there were only about 15 cars in the parking lot. In the room, we found the sitting chair had an old spill stain on it in plain sight. It appeared it would have taken 15 sec. or so to wipe clean. Cleaning Staff/Shift Manager - Dropped the ball on reviewing their work upon making the room available. Called down to front desk, supervisor who did not speak took the call and we were told that our room would be changed - BUT since the other girl was leaving we would have to come down to the front desk. We hauled all our bags down to the front desk and to our surprise, both ladies were still there. Even after switching our room, which end up being the room next to our original room, the young lady who "was supposedly leaving" was still there. One of the staff should have changed our room and brought the keys to us! In our new room, we started our process of checking for cleanliness. Let and behold, a pair of underwear left in between the mattress and box spring of a made bed! La Quinta NEEDS TO TRAIN ALL STAFF ON CUSTOMER SERVICE AND HOW TO CLEAN A ROOM.