Ratings based on 177 Verified Reviews

3.2 out of 5
62% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Polite and inviting staff, convenient location

Posted Feb 16, 2017
Pros: Location, and having a restaurant and bar on site
Cons: Cleanliness and finished look in rooms, like bathroom light fixtures not being in a rough sawn hole but having trim properly in place for example.
Location: Right across the street from a number of different restaurants and less than 10 minutes from a large mall, yet still a peaceful location in the city.
Great food at the on site restaurant and bar is convenient to not need to leave the hotel, yet it's also a great location with other restaurants across the street and a large mall less than 10 minutes away. However it could be a little cleaner. The walls and floor in bathroom had stains in the grout between tiles, bathroom ceiling very dusty and unfinished around light fixtures. Also saw a few tiny ants in the room and bathroom. Overall great service during check in and out, but I did not mention any issues while there because not much time was spent in the room so not sure how that would have been handled. Had I needed to be in town another few days, probably would have just switched to a different hotel, as I don't believe complaints would help if they don't do thier best on up-keep from the start.
1 out of 5
by A verified traveler

Find a different place to stay!

Posted Dec 9, 2016
The room was filthy and unsafe - the door barely closed, let alone lock! The pool area was not well kept and the very small towels felt like sandpaper!
Comment from Hotel Management
Dec 12, 2016 by Jelissa R, Hotel Management
Thank you for your feedback regarding your recent stay. We apologize that our facilities did not meet your expectations. Please know that your comments have been heard and we will use your feedback to prevent similar situations happening in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 31, 2016
We had a two night stay Overall good only 2 bath towels and maid did not clean our room. Requested more towels and never received them.
1 out of 5
by A verified traveler from US

STAFF SAID HE'D WORRY IF HIS GIRL STAYED HERE

Posted Oct 26, 2016
Location: The location was good and lots to do close by.
Scared for my safety. Please do not recommend this place. Dishonest that anyone can work at Park Inn and be in business. Dirty and gross. This is not a hotel it is a motel. I checked out early because i was scared and honestly they should not of charged me for the night I didn't stay but i would of paid anything to not stay that last night! This hotel was full of groups of guys staying in rooms with the doors open drinking beer. I do not want a response from the motel. It is unbelievable what I see as responses to all the complaints.
Comment from Hotel Management
Nov 3, 2016 by Online Customer Support, Hotel Management
Dear Michelle, Thank you for taking the time to write your review. We are very sorry to hear of the problems you experienced, as we can certainly understand how these types of issues can affect the quality & comfort of any stay. We will address your concerns with our hotel management team at the Park Inn by Radisson Harrisburg West, PA to ensure our guests aren't met with a similar situation in the future. We certainly hope to have you back with our brand on your next stay so we may have an opportunity to exceed your expectations! Sincerely, Online Customer Support
3 out of 5
Recommended
for Everyone
by A verified traveler from US

You get what you pay for

Posted Oct 23, 2016
Only met one staff person (same checking in as checking out the next day), she wasn't rude but wasn't friendly either. The room was kind of shabby and dark, in serious need of updating, but for the price it was to be expected. It said it was a non-smoking room but you could smell cigarette smoke when you walked in the door, especially on the curtains. The beds were comfortable and the bathroom was clean. Wifi was easy to connect to also without difficult login or codes. It served its purpose as needed and I would probably stay there again provided the room I got didn't have the cigarette smell.
2 out of 5
by A verified traveler

Would not recommend!

Posted Oct 23, 2016
Pros: The room size was okay. The check in and check out times were reasonable.
Cons: Not family friendly! I did not feel safe and checked out early. I would NOT stay at this hotel!
Location: The location was good.
Comment from Hotel Management
Oct 25, 2016 by JelissaR, Hotel Management
Thank you for your review regarding your recent stay. Please know that your comments have been heard and shared with our staff. I hope that we can exceed your expectations in a future visit.
2 out of 5
by A verified traveler from US

Not happy

Posted Oct 18, 2016
Pros: nothing
Cons: everything
The bathroom was dirty, my daughter went to lay down on the bed the bed collapsed my daughter only weighs 90lbs at best when my son and i went to fix it noticed the other leg was crooked the box spring on the other bed was all ripped up and gross. Was not happy at all! Beds were uncomfortable!
Comment from Hotel Management
Oct 22, 2016 by Jelissa R, Hotel Management
Thank you for your review regarding your recent stay. Please know that your comments have been shared with our team and your feedback will help us to continue improving our operations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Western North Carolina

OK hotel at a good price! Would stay here again!

Posted Oct 16, 2016
Room was clean, parked right in front of our room. Our room was the 3rd building behind the main building. Quiet and clean, breakfast was not great, scrambled eggs were tough, the home fries were cold and hard. Would not ruin the trip, but we were told upon check in that this was a breakfast not to miss. We were disappointed based on that comment during check in.
2 out of 5
by A verified traveler from pennsylvania

Lost and NEVER found

Posted Oct 6, 2016
Pros: It had a pool.
Cons: Cleanliness and customer relations.
Location: Nice irish pub connected to hotel.
I stayed at the park inn for a wedding of a friend. After checking in, i found my way to my room. When i opened my fridge i found my fingers covered in a sticky ky jelly material. VOMIT! After settling my stomach after touching someone elses sex lube i got changed for the wedding not allow the hotels disgusting conditions ruin the celebration. The next morning i packed my things and left. Once i got home i realized i left behind a pair of jeans. I emailed the hotel manager about my lost item and that i would be happy to pay for shipping to get them back(they were my favorite jeans) and the manager passed me onto to someone else at the hotel staff. My issue was not important enough for him i guess... The managers scapegoat ensured me that she personally checked the room, but no pants. I guess they grew legs and walked away? I hope they are the right size for the housekeeper or employee that "walked" away with my pants. No pun intended. Overall a very disapointing experiance.
Comment from Hotel Management
Oct 6, 2016 by Jelissa R, Hotel Management
On behalf of our staff, I would like to apologize for the concerns you expressed during your stay. Your feedback is valuable and we will share your thoughts with our management team in an effort to continue to improve our operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Allentown PA

nice hotel close to fall Carlisle great breakfast

Posted Oct 3, 2016
nice hotel close to fall Carlisle great breakfast Arrived late in the evening no problem. Hotel restaurant closed at 11PM went across street to TGI Fridays Check out was 12PM left me a little time to sleep late.