Lobby

Reviews of Quality Inn Enola - Harrisburg

2.5 out of 5
Quality Inn Enola - Harrisburg
501 N Enola Rd, Enola, PA

Reviews

7.6

Good

Rating 10 - Excellent. 260 out of 903 reviews" "
Rating 8 - Good. 332 out of 903 reviews" "
Rating 6 - Okay. 161 out of 903 reviews" "
Rating 4 - Poor. 90 out of 903 reviews" "
Rating 2 - Terrible. 60 out of 903 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Steven, Thank you for your kind words! We're delighted to hear you enjoyed your stay with us. Looking forward to welcoming you back soon!

2/10 Terrible

Aiyana

Traveled with family
Disliked: Staff & service
At check in the man never got off his personal cell phone. At all. He continued his personal conversation in his native tongue and was laughing. He had quite a few English words thrown in there so you could follow the conversation to some degree which is how I could determine it was a personal phone call. Regardless, as a customer one customer should never be ignored while serving them. Literally the ONLY things he said to me was when he whispered ‘Are you checking in?’ At the start of the process. He did this while he held the phone to his ear and the other person was talking. Having checked into hotels before I knew the procedure so knew when to hand him my license and then my cc. Near the end he said please sign here. That’s it. Very, very rude, Very, very impersonal. Very, very disrespectful. Very, very unprofessional.
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear AiyanaThank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by our front desk staff being occupied on the phone during your visit. Please be assured that we have addressed this issue with our team to ensure it does not happen again in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Excellent

Rishikanth

Liked: Cleanliness, staff & service
Good stay for the price.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Rishikanth,Thank you for taking the time to share your positive feedback about your recent stay with us. We're glad to learn that you enjoyed your experience at our hotel. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back for another memorable stay in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Although there is no elevator, our room was on the 1st floor bear the entrance and dining area...everything was excellent
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear David,Thank you for taking the time to share your wonderful feedback! We're delighted to hear that your stay with us was excellent. We strive to provide exceptional service and experiences for all our guests, and it's fantastic to know that we achieved that goal during your visit. We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Colm

Traveled with group
Checking was very easy. Staff were respectful and helpful. Price was excellent.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear ColmThank you for your kind words and positive feedback regarding your recent stay with us. We are happy to hear that you enjoyed the exceptional service provided by our staff and found our pricing to be reasonable. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another wonderful experience in the future.

8/10 Good

Jeffrey, King of Prussia

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Just an older facility. Breakfast was decent for being included: 3 dry cereals; assortment of sliced breads/ bagels; yoghurts; apples and oranges; waffle maker; scrambled eggs and breakfast sausage links. Included coffee and juices. Staff were very helpful and polite.
Stayed 2 nights in Mar 2024
Response from GM on Mar 10, 2024
Dear Jeffrey, Thank you for your kind review! We're delighted to hear you enjoyed the variety of our hot breakfast items and appreciated our dedicated staff. Your feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to nearby diner.
Stayed 1 night in Mar 2024
Response from GM on Mar 9, 2024
Dear Jeffrey,Thank you for your glowing 5/5 review! We're delighted to hear you enjoyed your stay. We're thrilled you liked the diner next door, and we hope to welcome you back soon.

6/10 Okay

Robin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Robin,We apologize for falling short of your expectations. Your feedback is important, and we'll use it to improve our services.

4/10 Poor

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Feb 25, 2024
Dear Lucas,I'm sorry to hear your experience fell short of expectations. Your feedback is crucial, and we're committed to making improvements. We look forward to welcoming you again for a better experience.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice convenient and good for the price
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Dear James,Thank you for your glowing 5-star review! We're thrilled to hear that you enjoyed your stay and found our prices to your satisfaction. It was a pleasure having you with us, and we look forward to welcoming you back for another wonderful experience.

4/10 Poor

Sam

Traveled with family
Bulbs in the lamps were burned out and the shower head was broken. It was like taking a shower with a garden hose. When I complained I just got a half hearted “sorry “
Stayed 1 night in Feb 2024
Response from GM on Feb 4, 2024
Dear Sam,We regret any inconvenience during your stay and hope you'll consider returning for an improved experience.

2/10 Terrible

Ashlynn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it was a great price but isn’t the cleanest
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Dear Ashlynn,We apologize for any inconvenience during your stay. We hope you give us another chance in the future for an improved experience.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Loved the rooms and the staff was doing there job.
Stayed 1 night in Jan 2024
Response from GM on Jan 26, 2024
Dear Steven,Thank you for your positive review! We're delighted that you enjoyed our rooms and experienced great service from our staff. Your feedback is truly appreciated, and we look forward to hosting you again.

6/10 Okay

Liza

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
it showed a hot plate in the pictures when i booked it but there was no hot plate but other wise the stay was great my husband really loved that we didn’t walk right into the bathroom and the room size wasn’t crammed
Response from GM on Jan 22, 2024
Dear Liza,We apologize for any inconvenience you may have faced during your stay. Your feedback is important to us. We're delighted you enjoyed your overall experience, and we sincerely appreciate your positive review. Thank you for choosing our hotel and we hope to see you soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Had to request room aervice didnt know that wasnt told tya5 and came back to a dirty room
Stayed 2 nights in Jan 2024
Response from GM on Jan 17, 2024
Dear Elizabeth,We sincerely apologize for any confusion regarding your room service experience. As per our corporate policy we have housekeeping upon request service. Thank you for your feedback and we look forward to welcoming you back again soon for a better experience.

10/10 Excellent

JOSEPH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean
Stayed 3 nights in Jan 2024
Response from GM on Jan 12, 2024
Dear Joseph,Thank you for choosing our hotel! We're delighted to hear that your experience was 5-star worthy. We look forward to welcoming you back soon!

10/10 Excellent

Zach

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People complained about the rail yard across the street but my kids loved it and wasn't to loud at night. There's a gas station, McDonald's and Wendy's right next door for a quick meal. Overall very happy with the stay and will be back for future adventures in the area!
Stayed 2 nights in Jan 2024
Response from GM on Jan 10, 2024
Dear Zach, We're thrilled to hear that your kids enjoyed the trains and that you had a pleasant stay! Thank you for choosing our hotel. We look forward to welcoming you and your family again soon!

6/10 Okay

Bernita

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Bernita,We're sorry for any shortcomings during your stay. We'd love the opportunity to host you again for a more positive experience.

4/10 Poor

Curt

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Curt,We apologize for any inconvenience. We hope you give us another chance to provide you with a better experience on your next visit.

8/10 Good

Daniel

Traveled with partner
Stayed 2 nights in Dec 2023
Response from GM on Jan 3, 2024
Thank you for the fantastic review! We'd love to welcome you back again soon.

4/10 Poor

Chris

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
We appreciate your feedback! Apologies for any shortcomings during your stay. We're committed to improving and hope to welcome you back for a better experience.

10/10 Excellent

mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thank you for the fantastic review! We look forward to welcoming you back again soon.

8/10 Good

Mithun

Traveled with partner
Liked: Cleanliness, staff & service
Sheets were stained a bit but that might be even after washing them as they looked clean. Chairs in the room were dusty & the bathroom doors were damaged a bit. Overall for the price you pay & when it comes to just calling it a night while you are traveling, this is good
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
We appreciate your feedback and apologize for any inconvenience during your stay. We're committed to making improvements and hope you give us another chance to host you in the future.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great value.
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thanks a lot for the great review! We'd love to welcome you back again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Delighted to know you had a fantastic experience! Thanks for the 10/10 rating – it means a lot!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on Jan 3, 2024
Delighted to know you had a fantastic experience! Thanks for the 10/10 rating – it means a lot!

10/10 Excellent

Monteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thanks a lot for the great review! We'd love to welcome you back again soon.

10/10 Excellent

Valerie

Stayed 2 nights in Dec 2023
Response from GM on Jan 3, 2024
Thank you for the great review! We look forward to welcoming you back again soon.

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thank you for the glowing review! We look forward to welcoming you back soon.

8/10 Good

Aleem

Traveled with family
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thank you for the glowing review! We look forward to welcoming you back soon.

8/10 Good

Darlene

Stayed 1 night in Nov 2023
Response from GM on Jan 3, 2024
Thanks a lot for the great review! We'd love to welcome you back again soon.

10/10 Excellent

Jamason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay here! Affordable at $50-$100 per night. Nice towels and great water pressure! Well worth it every time😊
Stayed 1 night in Nov 2023
Response from GM on Jan 3, 2024
Thank you for your kind words! We appreciate your positive review. Please come visit us soon:)

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Jan 3, 2024
Thank you for the glowing review! We look forward to welcoming you back soon.

10/10 Excellent

Douglas

Liked: Amenities, property conditions & facilities
Overall. great value.
Stayed 1 night in Nov 2023
Response from GM on Jan 3, 2024
Thank you for your kind words! We appreciate your positive review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Plenty room, close to my route, lighting could be improved, the facility looks wonderful but the rooms could use a little upgrading. No real complaint.Peoplewere very friendly.
Stayed 2 nights in Nov 2023
Response from GM on Jan 3, 2024
Thank you so much for your positive review and kind words! We're delighted to hear you enjoyed your stay with us.

10/10 Excellent

Jamason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite Hotel in area!😊
Always a great stay, never any issues!
Stayed 1 night in Nov 2023
Response from GM on Jan 7, 2024
Dear Jamason,Thank you for choosing our hotel! We're delighted to hear that your experience was 10/10. We look forward to welcoming you back soon!

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on Jan 7, 2024
Dear Robert,I sincerely apologize for any inconvenience you experienced during your stay. We value your feedback and would love the opportunity to make things right. Please reach out to us directly so we can address your concerns and ensure a better experience in the future.

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Jan 7, 2024
Dear Moises, thank you for awarding us with a perfect rating! We're delighted you enjoyed your stay and look forward to welcoming you back soon.

6/10 Okay

philip

Business traveler
Liked: Staff & service
Just average. Ok if you just need a place for the night while on the road.
Stayed 1 night in Nov 2023

8/10 Good

Marina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all
Stayed 1 night in Nov 2023

6/10 Okay

Gazayo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Great hotel for the price.
If your looking for hotel at a great price this is it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Deborah

Stayed 2 nights in Oct 2023

2/10 Terrible

Mary

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The person that checked us in was great. Tv didn’t work he came and rebooted but still didn’t work Hair dryer didn’t work. Toilet was stained Shower curtain all stained. Breakfast was ok. Cook must not have showed only eggs that were green no meat waffle was good.
Stayed 1 night in Oct 2023

4/10 Poor

Catherine

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was nearly impossible to sleep. It sounded like the windows were open and all night I could hear train cars bumping and screeching as well as the traffic on the highway. Worst nights’ sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Fahim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price!. The property is well managed. Nice view of the river. Great breakfast options. Clean rooms. Wish I discover this place earlier. Good job?
Stayed 1 night in Oct 2023

8/10 Good

Rajib

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place...good location...good breakfast...good wifi
Stayed 1 night in Oct 2023

4/10 Poor

Tan

Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly room
We checked in 1am and checked out 7am. The room had terrible smell like there was a dead rat or squirrel. We had to leave the window open to get fresh air while trying to sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023