Blackout drapes, iron/ironing board, free WiFi, bed sheets

Reviews of Inn at Chocolate Ave, SureStay Collection by Best Western

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 613 out of 1408 reviews" "
Rating 8 - Good. 440 out of 1408 reviews" "
Rating 6 - Okay. 179 out of 1408 reviews" "
Rating 4 - Poor. 92 out of 1408 reviews" "
Rating 2 - Terrible. 84 out of 1408 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Missi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!
Stayed 1 night in Mar 2024

2/10 Terrible

Jesselyn

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice low key place. Probably gets a lot of overflow from the more upscale Hershey resort places. Sometimes challenging entry and exit from the lots
Stayed 2 nights in Feb 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the venue we were going to.
Stayed 1 night in Mar 2024

6/10 Okay

Levato, Gettysburg

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly the hallways were not clean although the room wasn’t dirty but did need some updating. For the price it was good.
Stayed 2 nights in Feb 2024

8/10 Good

ANNE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay at this property again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient. Staff was pleasant.
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel, Napanee

Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Feb 2024
Response from Harry Stevens on Mar 1, 2024
Awesome review score Daniel, Thank you!

2/10 Terrible

catherine

Disliked: Cleanliness, amenities, property conditions & facilities
We ended up not staying because there was no hot water. The person working was nice and apologized.
Stayed 2 nights in Feb 2024
Response from Harry Stevens on Mar 1, 2024
Thank you Catherine. Hot water issue was resolved quickly and completely.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to my conference.
Stayed 2 nights in Feb 2024
Response from Harry Stevens on Mar 1, 2024
Glad you enjoyed your stay Cathy!Thank you.

8/10 Good

stephen

Great location to the Hershey Bears
Stayed 1 night in Feb 2024
Response from Harry Stevens on Mar 1, 2024
Thank you Stephen for your feedback and patronage

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, amenities
We were only in the room for less than 12 hours as we were in town for a softball tournament. The hotel is older, but renovations have been made. The room was clean, if small. Didn't have time to eat, but the continental breakfast they put out looked really nice. All-in-all, I would stay again.
Stayed 1 night in Feb 2024
Response from Harry Stevens on Mar 1, 2024
Thank you Brian for your wonderful review!We appreciate your patronage.

10/10 Excellent

Caryn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property being updated. Will be perfect when done. Front desk friendly as could be
Stayed 1 night in Feb 2024
Response from El Jefe on Mar 1, 2024
Thank you Caryn

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water
Stayed 1 night in Feb 2024
Response from Harry Stevens on Mar 1, 2024
hot water was repaired quickly and completely.We apologize for any inconvenience.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Harry on Mar 1, 2024
Thank you Kristina

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Harry Stevens on Mar 1, 2024
Thank you Kim

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were all friendly and helpful. The room was clean and towels were constantly replaced each day. The only problems I had involved plumbing. The sink was held with tape and leaked water to the carpet. And there was no cold water. Only scalding hot water. It was impossible to shower
Stayed 4 nights in Jan 2024
Response from Harry Stevens on Mar 1, 2024
Thank you for your feedback and your patronage.

10/10 Excellent

Steve

Stayed 1 night in Jan 2024

8/10 Good

marguerite, N. Ft. Myers

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Hershey M CTR
Stayed 1 night in Jan 2024
Response from Harry Stevens on Jan 31, 2024
Thank you Marguerite for your review and your patronage.

4/10 Poor

Alan, Danville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Heat didn't work properly. Breakfast good
Stayed 1 night in Jan 2024
Response from Harry Stevens on Jan 31, 2024
Thank you Alan. Hotel has replaced the heating unit.Safe travels,

10/10 Excellent

CAROLINA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Harry Stevens on Jan 31, 2024
Awesome review! Many thanks.

8/10 Good

Irene

Stayed 2 nights in Jan 2024
Response from Harry Stevens on Jan 31, 2024
Thank you for the wonderful review and your patronage.Safe travels,

2/10 Terrible

Francis

Stayed 3 nights in Jan 2024
Response from Harry Stevens on Jan 31, 2024
Appreciate your patronage

4/10 Poor

Eduardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were impressed about staff kindness. Room was in a good condition: clean and confortable.The breakfast included some hot selection. It was good. HOWEVER, the hotel is under construction! They should manage the construction schedule and avoid to assign rooms under the current construction section. We heard hammered noises late night and woke up with a fully construction team noise over here our room.
Stayed 1 night in Jan 2024
Response from Harry Stevens on Jan 31, 2024
Appreciate your feedback Eduardo. Hotel is doing what it can to minimize noise issues, please accept my apologies.

8/10 Good

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Harry Stevens on Jan 13, 2024
Thank you!

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we needed for a night in town. Loved that breakfast is included & price is decent!
Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Thank you Jeanne!

10/10 Excellent

Nikki, Bunn

Liked: Cleanliness, staff & service, property conditions & facilities
We were a family of 4. The room was as described and the staff was very friendly upon arrival and during our stay. They all spoke and thanked us for choosing their hotel. The beds were pretty comfortable. We would stay here again if in the area.
Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Thank you Nikki!Appreciate your wonderful review and scores.Safe travels,

10/10 Excellent

Kelly

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Awesome score!Thank you Kelly

10/10 Excellent

Robin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Staff was excellent. Slight issue with getting heater to work, couldn’t read numbers and in-room phone did not work.
Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Appreciate your review and feedback.Safe travels Robin,

8/10 Good

david

Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 31, 2024
Thank you David for the review and your patronage.Safe travels,

10/10 Excellent

Walt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The facilities were great and I would stay there again. The bed wasn't quite as comfortable as I hoped, but I slept well. The breakfast was very good and lots of choices.
Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Awesome review Walt!Appreciate your feedback.Safe travels,

8/10 Good

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with the property and staff but very unhappy with the use of Expedia. Will NEVER book through them again. Could have gotten a better rate by calling the motel directly. Next time we visit we'll use the Inn's direct number.
Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Thank you Victor!Safe travels,

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 2nd time staying at this hotel. It is everything we want in a hotel. It’s clean and well-kept, conveniently located, and affordable. The staff were friendly and helpful. The breakfast is good. And the hotel smells wonderful. We will definitely stay here again!
Stayed 2 nights in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Awesome review and score!Appreciate your patronage.Safe travels,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Awesome review and score!Appreciate your patronage.Safe travels,

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great inexpensive hotel. One night time staff member has a personal problem that I reported to his supervisor. Will stay there again.
Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Awesome review and score!Appreciate your patronage.Safe travels,

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below the radar nice.
We choose to stay here, because of the proximity to Hershey Park, and the price, traveling with a famiky of 6 with a dog we actually didnt think the price was real, or it would be inferior. Both were wrong as this place is underrated. Warren the front desk host (working on a holiday) was friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Awesome review and score!Appreciate your patronage.Safe travels,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Awesome review and score!Appreciate your patronage.Safe travels,

10/10 Excellent

Younje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Thank you for your patronage and your review

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry Stevens on Jan 13, 2024
Awesome review and score!Appreciate your patronage.Safe travels,

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very friendly and accommodating staff. Breakfast was pretty good everyday. Loved the coffee 24/7. Could really use a towel bar at the sink and a table would be nice. Otherwise great stay. We will be back.
Stayed 3 nights in Dec 2023
Response from El Jefe on Jan 13, 2024
Gracious mi amigos.

4/10 Poor

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities
Ok but needs improvement
Hotel was very dated but bed was comfortable. Bathroom in need of repair, towel rack ripped off wall, holes in floor. The heater was very noisy, sounded like it was ready to die. Our Room was only stocked with 3 towels and 1 wash cloths, no hand towels at all. The “breakfast” was not an actual breakfast as advertised and the coffee was disgusting.
Stayed 1 night in Dec 2023
Response from El Jeffe on Jan 13, 2024
Appreciate your patronage,

8/10 Good

Raymond

Traveled with family
Liked: Amenities
Melvin and the staff were excellent. They were very customer friendly and thanks for everything.
Stayed 3 nights in Dec 2023
Response from Harry Stevens on Dec 19, 2023
Thank you for your review and patronage.Happy Holidays,

8/10 Good

Mary F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry Stevens on Dec 19, 2023
Thank you for your review and patronage.Happy Holidays,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night visit.
The staff was friendly and the Hotel and breakfast were very good. The only change that I would recommend, would be to add room darkening shades so the rooms are not so bright early in the morning.
Stayed 1 night in Dec 2023
Response from Harry Stevens on Dec 19, 2023
Appreciate your review and your patronage.Safe travels,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we wanted.
Stayed 2 nights in Dec 2023
Response from Harry Stevens on Dec 19, 2023
Thank you for your review and patronage.Happy Holidays,

10/10 Excellent

debbie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, check in was seamless, room clean and spacious. Good value.
Stayed 1 night in Dec 2023
Response from Harry Stevens on Dec 19, 2023
Appreciate your review and your patronage.Safe travels,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay besides the fact that I booked at night so I could sleep in the next morning, only to wake up to an alarm going off on the Cubie time outlet box on the center table
Stayed 1 night in Dec 2023
Response from Harry Stevens on Dec 19, 2023
Thank you for your review and patronage.Happy Holidays,

6/10 Okay

Robert Paul

Stayed 1 night in Dec 2023
Response from Harry Stevens on Dec 19, 2023
Appreciate your review and your patronage.Safe travels,