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Reviews of Residence Inn by Marriott Harrisburg Hershey

3 out of 5
Residence Inn by Marriott Harrisburg Hershey
4480 Lewis Rd, Harrisburg, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 286 out of 471 reviews" "
Rating 8 - Good. 119 out of 471 reviews" "
Rating 6 - Okay. 38 out of 471 reviews" "
Rating 4 - Poor. 9 out of 471 reviews" "
Rating 2 - Terrible. 19 out of 471 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jocelyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nasty
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, quiet, clean, comfortable, good breakfast included.
Stayed 1 night in Apr 2024

8/10 Good

Gloria J

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a 2-bedroom suite with my family of 5 and felt that we all had more than enough space in the room. Loved that each bedroom had their own bathroom and TVs. Beds were comfortable and clean. Continental breakfast was good, especially the pearl waffles. The hotel is in a nice quiet area. Loved having a kitchen in the room that was equipped with items that might be needed during the stay (i.e. pots/pans, dishwasher, dishes, glasses, flatware, etc.) Dislikes: • Ice maker in our freezer didn't work. It produced like 2-3 ice cubes and we were there for 4 days. • I didn't like that our trash was not emptied during our stay even though it should have been when our room was cleaned. • disliked having to pay $5 for parking. If I'm staying here you should expect me to need to park my vehicle and it should be included especially since this specific hotel does not provide any form of shuttle service. • Not a lot of kid friendly tv stations to view, especially after 7pm when programming switches to more mature content. • Standard Wi-Fi is free, but if you choose to use "enhanced Wi-Fi" for streaming it's an extra $5 per day. Not worth it when you can just use the apps on your phone that you already pay for. Conclusion: Overall a decent place to stay when traveling with a large family.
Stayed 4 nights in Mar 2024

8/10 Good

Susan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and I would recommend
Stayed 1 night in Mar 2024

4/10 Poor

Debby, Tampa

Stayed 1 night in Mar 2024

10/10 Excellent

Neisha M

Stayed 2 nights in Feb 2024

10/10 Excellent

Ardel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the studio style apartments here. They are quite spacious
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Stayed 1 night in Feb 2024

2/10 Terrible

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com failed to secure 2 of 3 rooms booked.
Hotels.com failed to post 2 of 3 reservation to the hotel. Correcting the issue took over an hour and a half.
Stayed 1 night in Jan 2024

8/10 Good

Georges N

Stayed 4 nights in Jan 2024

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Henry, Telford

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our daughter, son-in-law and their family. The staff made sure we were given a suite across the hall from our daughter's room - that was so kind and made it so convenient for us to assist with the children. Prior to coming I made several phone calls. David and Kenneth made sure we had the information we needed and secured a porta-crib for our daughter's room. They were so cordial and friendly. We will certainly stay there again when heading to the PA Farm Show!!
Stayed 1 night in Jan 2024

10/10 Excellent

Henry, Telford

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made at least 3 phone calls ahead of time to request a porta-crib, check on restaurants, etc. David and Kenneth were so cordial and knowledgeable! I would highly recommend staying at this location! The suites were amazingly spacious. The pool was wonderful! Very family friendly!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. I'd stay here again.
Check-in was easy and directions to our room were well explained. The room was clean and the thermostat was perfectly set because it was cold outside. If we had wanted snacks, they were readily available in the lobby. The breakfast had a lot of options, both cold and hot. And check-out was very nice - I like to check out in person. The desk attendants, both night and day, were very personable.
Stayed 1 night in Jan 2024

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that there was a full kitchen, we were staying for a week and were able to cook and reheat our own food. Breakfast was provided and very delicious.
Stayed 1 night in Dec 2023

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness
Disappointed
Started with check-in. My room was prepaid. The desk agent charged my card for a two night stay. I inquired about charge immediately, a manager had to assist with reversing charges. I proceeded to my room and upon entering it smelled like weed. After looking around I found weed in the bathroom sitting on top of toilet tank. Had to go back to lobby and share with desk agent. They moved me to another room. This room was on 1st level. This hotel only has two floors with outside entrances. The guest above were heavy smokers so I had to smell this all during my stay. Unfortunately, I will not be returning here to stay in the future based on my experience.
Stayed 2 nights in Dec 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book It
One of the most spacious, quiet rooms we’ve ever stayed in. Will stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Dec 2023
Response from Michael Bretz General Manager on Dec 8, 2023
Denise thank you for taking the time to leave us a review. I'm glad that we were able to make your stay a memorable one.

6/10 Okay

Dynesty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never going back. Somebody came into our room saying they were told we checked out at 9:00am.
Stayed 1 night in Dec 2023
Response from Michael Bretz General Manager on Dec 5, 2023
I am sorry that you experienced that situation. That is not our standard procedure to enter a room without trying to contact the room. I do thank you for letting us know so we can go over this with our staff and management team.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Looks like townshouse when u walk in. Great breakfast! Super comfy beds! The staff was so nice.
Stayed 1 night in Dec 2023
Response from Michael Bretz General Manager on Dec 5, 2023
Lisa,That is awesome. Thank you for letting us know about your stay. It is nice to hear from you that you enjoyed your stay. I will pass this on to the team.

8/10 Good

Judie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s tucked away and very quiet. Easy check in. Friendly service
Stayed 1 night in Nov 2023
Response from AGM Victor McWilliams on Dec 6, 2023
Thank you for sharing about your stay with us!

2/10 Terrible

Kayla

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We did not have any hot water and bugs were found in the pull out bed, in addition to that mold in the vents and all of the bedding was stained with urine.
Stayed 1 night in Nov 2023
Response from Michael Bretz, General Manager on Dec 5, 2023
Thank you for taking the time to let us know about your stay we know that your time is valuable. I am sorry that you had these issues while staying with us, this is not the norm. I will take this teachable moment to my housekeeping and maintenance staff so that we can make sure that no one else runs into this situation. Please except my apology and be assured if you stay with us again you will not have these issues again.

6/10 Okay

Stephanie

Liked: Staff & service
The staff at the hotel were wonderful but the condition of the room wasn’t great. The bathroom didn’t have a trash can, the toilet and shower were so tightly next to each others ther it was hard to move around
Stayed 2 nights in Nov 2023
Response from AGM Victor McWilliams on Dec 6, 2023
I am sorry to here your stay was not up to your standards, I will share this with the entire housekeeping leadership team. Thank you for sharing about your stay with us.

8/10 Good

Laura

Traveled with group
Check in was easy and the staff was friendly!!
Stayed 1 night in Nov 2023
Response from AGM Victor McWilliams on Dec 6, 2023
Thank you for sharing about your stay with us.

10/10 Excellent

Jinchan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Victor McWilliams Assistant General Manager on Oct 31, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from VICTOR MCWILLIAMS Assistant General Manager on Oct 30, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Wolfgang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the large room with space for up to four persons and a full kitchen. Guest laundry was also excellent. Staff was most accommodating.
Stayed 6 nights in Oct 2023
Response from Victor McWilliams Assistant General Manager on Oct 27, 2023
Dear Ms. McCloskey,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Victor McWilliams Assistant General Manager on Oct 27, 2023
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was excellent. Clean room and friendly staff!
Stayed 4 nights in Oct 2023
Response from Victor McWilliams Assistant General Manager on Oct 24, 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Denise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but in a off putting locationp
Stayed 1 night in Oct 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Denise,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Michael Bretz General Manager on Oct 12, 2023
Patricia I am glad that you took the time to leave a review of our hotel we know your time is important. We are glad that you had an enjoyable stay and hope to see you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Guess,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Deborah,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Robert, Midlothian

Traveled with group
Liked: Cleanliness, staff & service, amenities
Just fine. Parking a long way from room
Stayed 5 nights in Oct 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us and I want to apologize for not having parking closer to your room.We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Guess,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Aron,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Heather

Stayed 1 night in Sep 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Heather,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean efficiency. Friendly staff. Quite area. Will stay again when in town and I highly recommend you book this place for your next stay.
Stayed 1 night in Sep 2023
Response from Michael Bretz, General Manager on Sep 29, 2023
Thank you for taking the time to leave us a review. We appreciate you letting us know how we did and I am glad that you enjoyed your stay.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time and staff was very helpful. The facility was absolutely amazing the free breakfast 🙌 😍 was amazing thank you will definitely be a part of a new tradition 😀
Stayed 1 night in Sep 2023
Response from Michael Bretz, General Manager on Sep 29, 2023
Thank you for taking the time to leave us a review and let us know how we are doing. I am glad that you had a great and we made your stay a memorable one.

10/10 Excellent

Ann

Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay very much.
Stayed 6 nights in Sep 2023
Response from Michael Bretz, General Manager on Sep 29, 2023
Thank you for taking the time to leave us a review we know your time is valuable and we appreciate it. We are glad that you had a great time with us.

10/10 Excellent

Romola, jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean friendly neighborhood
Stayed 1 night in Sep 2023
Response from Michael Bretz, General Manager on Sep 29, 2023
Thank you for taking the time to leave us a review and let us know how we are doing. We are glad that the hotel was able to exceed your expectations.

10/10 Excellent

Candida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Candida,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Susan,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kasi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Kasi,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Olivia Rebecca

Traveled with family
Liked: Staff & service
Rooms and buildings were a little run down
Stayed 3 nights in Jul 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Olivia,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the maintenance leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Jay

Stayed 1 night in Aug 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Jay,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jessee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in easy, clean room. Only downside is location, but if your only staying for Hershey park it’s fine
Stayed 1 night in Aug 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Jessee,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Anna

Liked: Cleanliness, room comfort
Disliked: Staff & service
I called a day before and requested a room upstairs. The receptionist was very rood, told me there are no rooms available, although hotel was half empty. My mom hit her head at the entrance and still has a headache.
Stayed 1 night in Aug 2023
Response from Victor McWilliams Assistant General Manager on Oct 23, 2023
Dear Anna,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.