Indoor pool, outdoor pool, open 7:00 AM to 10:00 PM, sun loungers

Reviews of Sheraton Harrisburg Hershey Hotel

3.5 out of 5
Sheraton Harrisburg Hershey Hotel
4650 Lindle Rd, Harrisburg, PA

Reviews

7.4

Good

Rating 10 - Excellent. 48 out of 114 reviews" "
Rating 8 - Good. 24 out of 114 reviews" "
Rating 6 - Okay. 13 out of 114 reviews" "
Rating 4 - Poor. 17 out of 114 reviews" "
Rating 2 - Terrible. 12 out of 114 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Joann

Stayed 2 nights in Jan 2024
Response from Chris S on Feb 24, 2024
Thank you an visit again.

10/10 Excellent

Juan

Response from Chris S on Feb 24, 2024
Thank you so much. We look forward to seeing you again.

10/10 Excellent

Thalia

Stayed 1 night in Dec 2023
Response from Chris S on Jan 11, 2024
Come back and visit again!

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Chris S on Jan 11, 2024
Thank you for the feedback. We will be happy to share it with our staff.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Chris S on Jan 11, 2024
We are happy to see you enjoyed your stay with us and hope to see you in the future.

10/10 Excellent

Donte

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!!!
Stayed 2 nights in Nov 2023
Response from Chris S on Jan 11, 2024
Thank you so much!

2/10 Terrible

Sharon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It is horrible!
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris S on Oct 27, 2023
Can you give me some more information?

4/10 Poor

Whitnee

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel needs to be exterminated…that’s all I’m going to say
Stayed 2 nights in Oct 2023
Response from Chris S on Oct 27, 2023
What you are referring to was examined by professionals. They found no evidence of anything needing extermination.

10/10 Excellent

Jenny

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Gary

Disliked: Staff & service
Front desk JD was rude and had an attitude! Restaurant food was good and the waitress was vey sweet! The pool area is nice and pool temp was great! The room looks very clean but when you take a closer look there are ants and they were crawling on my bag and the rug and floor outside of bathroom area! Housekeeping knocked on the door at 8am to see if we left yet! Checkout is not til 11! I expressed these issues to manager and all I got was ok! Not I'm sorry, I'll look into it or comp or something!!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

franklin

Stayed 1 night in Sep 2023

6/10 Okay

Darryl, Marietta

Just very average. My main issue was this place was lack of AC and USB outlets at the desk and bedside table. You would think that in today’s electronic world that you wouldn’t have to crawl under the SES and unplug the coffee maker in order to plug in your laptop. That is ridiculous in 2023. Everything else was just average and outdated.
Stayed 1 night in Sep 2023

10/10 Excellent

Sina, Crofton

Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and well maintained. Staff was friendly and helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Monica

Stayed 1 night in Aug 2023

6/10 Okay

Karen, norwalk

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at check in was rude especially Yohanna and JD. Everyone else was really nice especially the Marleny at the restaurant.
Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk and housekeeping staff were very helpful! Customer service was excellent!
Stayed 2 nights in Aug 2023

2/10 Terrible

Robert

Traveled with family
Disliked: Amenities, property conditions & facilities
Wouldn’t recommend. Drive further out for better experience.
Stayed 2 nights in Aug 2023
Response from Chris S on Aug 9, 2023
Thank you. We appreciate all feedback, whether specific or not, we try to use it for teaching points for our staff.

4/10 Poor

Thompson

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a room with 2 beds; one was very evidently broken- loud and dented in on the far right side and the other bed was not made with sheets (fitted or flat). The tub had dirty shoe prints in them and the room smelled overwhelmingly like smoke.
Stayed 1 night in Aug 2023
Response from Chris S on Aug 9, 2023
If you could provide further details, we could share with our housekeeping staff.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chris S on Aug 9, 2023
Thank you.

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great location. Great employees.
The front desk personnel are amazing! Since I was at a conference, I didn't have time to explore the amenities the hotel had to offer, but this will be where we stay for our next non-business visit to the Harrisburg area.
Stayed 1 night in Aug 2023
Response from Chris S on Aug 9, 2023
Thank you. I will share with staff. Stop back and see us again.

6/10 Okay

Jeffrey

Liked: Staff & service
The hotel is being renovated. There was no laundry and half the ice machines were not working.
Stayed 2 nights in Jul 2023
Response from Chris S on Aug 9, 2023
As stated, we are currently undergoing an extensive renovation to all areas of the hotel.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable! Lots of dining options
Stayed 1 night in Jul 2023
Response from Chris S on Aug 9, 2023
We are adjacent to High Pointe Mall which features multiple dining and shopping options.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Chris S on Aug 9, 2023
Thank you. Visit us again!

8/10 Good

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to hershey, quiet location, nice room
Stayed 3 nights in Jul 2023
Response from Chris S on Aug 9, 2023
We are conveniently located close to all Hershey attractions.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ENTIRE Staff !!
Stayed 2 nights in Jul 2023
Response from Chris S on Aug 9, 2023
We are appreciate your feedback!

6/10 Okay

Tania

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
It was great service but we saw some bugs.
Stayed 2 nights in Jul 2023
Response from Chris S on Aug 9, 2023
Thank you. We have noted your experience and having taken corrective action.

6/10 Okay

Kate

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sliding doors that don’t open if you close them all the way… ON THE BATHROOM. Hard Pass. Air Conditioning units that sound like jet engines. Tiny beds. Pool area in complete disrepair… like third world country disrepair. On site breakfast to purchase for $17? Nope. Hallways are dark and reminiscent of The Shining.
Stayed 2 nights in Jun 2023
Response from ChrisS on Jul 1, 2023
Thank you for your feedback. We are currently undergoing a complete renovation of our hotel, including all guest rooms and public areas. We hope to see you again in the future.

10/10 Excellent

Saadi

Stayed 1 night in Jun 2023
Response from Chris S on Aug 9, 2023
Thank you!

8/10 Good

BIBI

Stayed 1 night in Jun 2023
Response from Chris S on Aug 9, 2023
Thank you!

10/10 Excellent

Danita

Stayed 2 nights in May 2023
Response from ChrisS on Jul 1, 2023
Thank you for giving us a top score. we will share this with our team members.

4/10 Poor

Ahmad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had plumbing issues They gave us a room and its sink was badly clogged then they gave us another room and its sink was also not working very well and at the end it was badly clogged as well. We paid around $570 CAD for two nights and we were not expecting this!
Stayed 2 nights in May 2023
Response from ChrisS on Jul 1, 2023
Your feedback is appreciated. Thank you.

8/10 Good

Alvaro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel, that's why I always choose it, but now there was a small detail, that the pool was closed. That made me sad but next time it will surely be open to enjoy.
Stayed 2 nights in May 2023
Response from ChrisS on May 19, 2023
Thank you for your review. As you know, we are undergoing a complete renovation of the hotel. The pools will be back in service shortly!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 1 night in May 2023
Response from ChrisS on May 19, 2023
Thank you. I will happy to share your feedback with our crew!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from ChrisS on Apr 20, 2023
Thank you! we hope to see you again.

6/10 Okay

Gilda

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from ChrisS on Mar 22, 2023
Thank you so much. We hope to see you again soon!

10/10 Excellent

Sherri

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in time I was greeted with friendly staff . Very impressed with the indoor/outdoor pool and the restaurant open till mid-night. Actually I was so impressed with the amenities that I am planning a short term vacation with the kids in June as it is close to Hershey Park.
Stayed 1 night in Mar 2023
Response from ChrisS on Mar 5, 2023
Thank you. As you state, we are within a few miles of Hershey Park. We look forward to your next visit!

8/10 Good

Amelia

Traveled with family
Liked: Cleanliness, staff & service, amenities
We were hoping to for the kids to swim but the pool heater sadly wasn't working this time. I did call ahead and knew that this was a possibility however. Hope they're able to get it fixed soon as it's a nice amenity.
Stayed 1 night in Mar 2023
Response from ChrisS on Mar 5, 2023
Thank you for your comments. We appreciate all feedback as it helps us improve moving forward. Feel free to give us a call, if there is anything else we can assist with.

8/10 Good

David

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice place
Hotel is nice! Needs updated in the rooms, not many outlets to plug in your phones, etc.
Stayed 1 night in Feb 2023
Response from Sheraton on Feb 12, 2023
Thank you for your feedback. Starting early spring 2023, we will begin a complete renovation of the hotel, including all guest rooms. We hope you visit us again!

8/10 Good

joel, Miami

10/10 Excellent

Lakesha, Sicklerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice! The dining was also nice.
Stayed 1 night in Dec 2022

8/10 Good

ayana

Liked: Cleanliness, staff & service

10/10 Excellent

Shawn, middletown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and very clean property
Stayed 1 night in Nov 2022
Response from ChrisS on Dec 4, 2022
Thank you for your compliment. We pride ourselves on our customer service. We hope to see you again.

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2022

10/10 Excellent

Paula

Stayed 1 night in Oct 2022

10/10 Excellent

Tifane

Traveled with family
Liked: Staff & service
Older Sheraton, but upgrades are set to begin soon! Looking forward to new upgrades. The cleanliness was not great, bathroom floors had dirt build up in corners and dusty underneath the sink. I forgot my blow dryer and went to pick up the hotel hair dryer bag. The bag was convered in dust as was the shelf.
Stayed 2 nights in Aug 2022
Response from CQ GM on Nov 2, 2022
Thank you for your feedback. We are a new owner/Operator at the hotel and in addition to our upcoming renovation we are committed to providing our staff with the training and tools they need to provide everyone with a clean comfortable room.At your service