good hotel, uniformed staff.
Posted Jan 4, 2016
This hotel has great potential. The room was beautiful and spacious and well cleaned. There are great dining options nearby and it is easy on/off the highway, while still being quiet. The staff just needs to be better trained. At check-in the girl continued to talk on the phone without acknowledging my presence, told me she didn't know the breakfast hours and was visibly sick and sniffly (please, take a sick day). In the middle of the night multiple alarms (including our room) went off in the middle of the night. I shut off ours, but we couldn't sleep from the sound of the other alarm. The night front desk attendant was very nice, but had no idea what to do. No one slept particularly well. In the morning, the front desk told me breakfast was til 10, but it actually only went til 9:30. Hot items had been left to dry out and the attendant started to quickly clear things away even though I had just started to serve myself. How difficult is it to ask someone if they'd like to grab something before it's put away? All of these are quick fixes- hope someone gets in there and cleans up this diamond in the rough.