Ratings based on 906 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New Jersey

Room Cleanliness was Scary

Posted May 15, 2017
Pros: The indoor pool was very nice and helpful when it rained.
Cons: Housekeeping!! Clean the rooms and change the bed sheets and bed pads.
Location: Hershey Park, Hershey Gardens, Chocolate World, Indian Echo Caverns, The Chocolate Story
The front desk staff and the hotel pool were great however when we checked into our room, we were disappointed and grossed out. There was trash in the desk drawer but when I pulled the bed cover off the first bed, there was many curly black hairs on the bed sheets and the bed pad. I checked the second bed to find brown smears on the sheets which we were hoping was food but it was most likely fecal matter. The beds had never been changed since the previous visitors. The front desk staff changed the bed sheets and bed pads but the whole experience left us very uneasy about our room. We weren't comfortable there after that and kept wandering what else was never cleaned. We spent two nights there and didn't allow housekeeping in to fix the beds and take the trash out. If they weren't responsible enough to change bed sheets, we didn't want them in there unattended. I was told the housekeeping staff was privately hired from off the streets.
5 out of 5
for Everyone
by A verified traveler

Our trip to Hersey Outlets

Posted Mar 29, 2017
Pros: Where it was located how well the rooms are kept the friendly staff .
Location: This hotel is located very close to the Hersey amusement,the outlets ,the Hollywood casino in Hersey Pa.
This hotel was located near the attractions we visited the room was nice we enjoyed our stay.
2 out of 5
by A verified traveler

Retro but not good retro

Posted Mar 10, 2017
Bug, hair in sink, old furniture and linens, rough/thin towels, measly breakfast
5 out of 5
by Bhaskar

This traveler left a rating score only Posted Feb 24, 2017 on Hotels
4 out of 5
by A verified traveler

Not bad at all

Posted Feb 14, 2017 on Hotels
The people were nice and helped us out due to our late check in. The room was clean and the heat was on.
5 out of 5
by Jennifer

This traveler left a rating score only Posted Feb 9, 2017 on Hotels
1 out of 5
by christine

Save your money

Posted Jan 20, 2017 on Hotels
The pool was seasonal not year round the heat in the room didn't work the one bed had blood on it and the breakfast was stale cereal no milk and bagels no butter or toster
4 out of 5
by Michael

Value for money - clean, comfortable, with basic a

Posted Jan 16, 2017 on Hotels
Needed a cheap place to sleep while visiting a local event for the weekend. Sensible, no frills accommodation.
4 out of 5
by Pedro

Affordable and nice

Posted Jan 1, 2017 on Hotels
Nice room at first floor, comfortable bed, accessible parking, quick check in and check out, 5 minutes to attractions
4 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Came in, stayed and left. Staff was pleasant, room was simple, which was perfect for my stay.