Ratings based on 1,351 Verified Reviews

3.9 out of 5
79% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

along the way

Posted Oct 18, 2017
Pros: comfortable, clean, staff extremely helpful. Location convenient as well.
Cons: ?
staff exceptionally nice. General manager went out of his way to accommodate our needs when spa was out of order.
3 out of 5
by A verified traveler from Upstate NY

Ready for remodel

Posted Oct 17, 2017
Pros: Location
Cons: Deep cleaning and remodeling
My room needed to be remodeled from the bathroom to the sleeping area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D.C.

Average hotel close to Hershey

Posted Oct 16, 2017
This hotel is conveniently located about 15 minutes from Hershey Park. We got a good rate through Expedia, but wouldn’t pay the rate the hotel charges. The staff were all very friendly and breakfast was good, but the room needed better cleaning and upgrades. The bathroom and carpet were outdated, and there was hair stuck to the shower and toilet (ew). Also, check out time is 11 but we had someone knock on our door at 10 to see if we were still there. Felt a bit rushed to leave. For positives, the pool was nice and warm and the beds were comfy!
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
Your feedback about your recent experience in our hotel is appreciated. It is very unlikely for our housekeeping staff to neglect responsibilities, particularly in keeping our guest rooms tidy. Your feedback will be called to the attention of concerned staff. I hope we could have the opportunity of providing you pleasant, completely comfortable hotel stay. Regards.
3 out of 5
by A verified traveler

Overall nice hotel

Posted Oct 11, 2017
Everything was great except for it being a little outdated. The sheets on our bed had stains on them. The bathroom had cracks in the tub and it looked the ceiling was going to collapse. Breakfast was great!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Stayed over night on way home from a Lanastier PA shopping trip. Great room staff friendly clean quite room. Will stay again
Comment from Hotel Management
Oct 13, 2017 by Guest Relations Manager, Hotel Management
Thanks for your 1 night stay here at Country Inn and Suites By Carlson Harrisburg NE (Hershey). It is absolutely a pleasure knowing that you were comfortable and will stay with us again on your next travels. We would love to hear from you again soon. Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

10 minutes from Hershey park

Posted Oct 2, 2017
Overall the hotel is not bad.. Staff was very nice. The bathroom was clean but old. The room had a musty smell if you turned off the air conditioner. If it wasnt close to hershey i wouldn't stay there.
Comment from Hotel Management
Oct 5, 2017 by Manager, Hotel Management
Thank you so much for the compliments you give to our hardworking staff. We appreciate your comments and for pointing out areas where we can improve better. We will work hard on the issues that you encounter to ensure that you will enjoy the rets of your stay. We hoe to surpass your experience during your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Great place!

Posted Sep 25, 2017
Staff was great. We got a free upgrade. Pool was large and warm. Breakfast had plenty of options. Room was clean. Couldn't ask for more!
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
Many thanks for the lovely feedback you posted in our hotel. We truly appreciate that you've taken the time to share your thoughts about your experience at our hotel. I am glad that you were pleased with the accommodation we provided and took note of your approval on the services you received. It would be a pleasure to see you again.
2 out of 5
by A verified traveler from NJ

In need of renovations

Posted Sep 20, 2017
First impressions were not great from outside. There was a broken shutter hanging and over flowing garbage scattered about the entrance. Desk staff was pleasant. We went to Union Deposit Rd location first by accident. Kind of wish we stayed there. It looked newer. Room had no trash can in the bathroom. Amenities we're plentiful. Towels stiff and scratchy. Dust on light fixtures, carpet stained. Pillows not comfortable. Tub in need of replacement as was sink which appeared cracked inside. Our tv was old model, small flat screen that only got a few stations. A lot of TV channels had volume but no picture. We were put on lower level (Room 108) next to breakfast room. Our room smelled like food by 6:30 am. WiFi did not work. Definitely not worth the money we paid but we stayed only one night for the Hershey RV show. Hot breakfast with plenty of choices, good cookies and coffee all day, unfortunately some of the only positives.
Comment from Hotel Management
Sep 22, 2017 by General Manager, Hotel Management
We thank you for your recent stay and apologize you were not satisfied with the condition of the hotel during your stay. Our team takes great pride in providing an experience that is caring, comfortable, and consistent. Renovations are scheduled for this winter and we trust that you will be thrilled with our new look! We appreciate you taking the time share your experience. Your comments are valued, and we hope to serve you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Not fancy, but we had a lot of fun!

Posted Sep 19, 2017
I accidentally booked the wrong night at the hotel and even though I was a no show in there computer they allowed us to stay at the hotel without an extra nights charge. My kids really enjoyed the gift bags the indoor pool and the breakfast. This is not a fancy hotel but if you come with modest expectations you will leave very happy! Advice to the hotel invest in better shower heads and new mattresses!
Comment from Hotel Management
Sep 25, 2017 by Manager, Hotel Management
Thank you so much for your kind compliments to our hotel. We greatly appreciate you for pointing out areas where we can improve better. We are very happy that you stay comfortably and your kids thoroughly enjoying the pool. We look forward to serve you again and hope it will be just as enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler from newjersey

Great place

Posted Sep 18, 2017
Pros: Clean helpful staff
Cons: The hotel need a up date. Our room had a lot of mold on the wall. Bathroom facility in room need update facet leaked in shower
Location: Not far from hersey,close to Hollywood casino about 1 mile away from hotel .Alot of restraints near by.Also bass pros hop close by.
This is very close to hershy.we have stayed hear in the past and alway satified.
Comment from Hotel Management
Sep 25, 2017 by Manager, Hotel Management
Thank you for staying with us again. I am glad that we have once again met your satisfaction on the services and accommodation we offer at our hotel I am very pleased to read how much you enjoyed your stay. Call us to book your next visit. Kind regards.