Ratings based on 634 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Oklahoma City

Disappointed at every turn

Posted Oct 8, 2017
Valet process was confusing and could not get a clear answer from valet staff. Parking was even more difficult because it was difficult to find and not marked. People were loud all night in room next to us until 5 am and then screaming at each other from different floors of hotel where there was open atrium. Coffee was bitter and horrible both in the room and in the cafe downstairs. Then when we needed to check out early because of booking through Expedia we had to pay for all nights even the night we did not stay. Because of that I will NEVER use Expedia again and I have used it for over 10 years.
5 out of 5
Recommended
for Everyone
by A verified traveler

Most accommodating staff throughout our stay

Posted Sep 25, 2017
From the valet to the restaurant everyone was polite, accommodating and relaxed during our stay. The room was excellent with no issues. Love the restaurant and all the offerings they had!
4 out of 5
Recommended
for Everyone
by A verified traveler from Harrisburg

Nice rooms

Posted Sep 18, 2017
The room was nice and so was the staff. I know every hotel charges for water, but at $3 a bottle it is a bit of a stretch. Paying 240ish a night a bottle of water should be free... other than that not a bad place but def not the best.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
great experience! beautiful view of the river, great location. easy access to food and the Capital.
Comment from Hotel Management
Sep 12, 2017 by Phillip, Hotel Management
Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our hotel to be perfect for your visit. We always aim to ensure every guest feels cared for, valued, and respected. I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Almost perfect

Posted Aug 29, 2017
Pros: Beautiful room, view and hotel with very friendly and accommodating staff. Nice restaurant with upscale menu.
Cons: If you're charging $30 for breakfast, get it right.
Location: There's a lot to do downtown, restaurants and adjoining Whitaker Center. Just do it before 6PM on a Sunday!
Everything perfect until I received the $30 room service breakfast. Eggs were scrambled instead of over medium and toast was omitted. It was a splurge for me so v. disappointing.
Comment from Hotel Management
Sep 12, 2017 by Phillip, Hotel Management
Hi Jana, Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our hotel to be perfect for your visit. We always aim to ensure every guest feels cared for, valued, and respected. I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus OH

Close to Gettysburg

Posted Aug 26, 2017
Had a bad experience getting our room cleaned one day out of a four day stay. In fact it didn't get cleaned at all and at 10:30 pm the night supervisor and his assistant were cleaning the room as if we were checking out! This gentleman was so apologetic for the housekeeping staff and it wasn't his staff that was responsible for the room since that fell to daytime staff. It's a little unnerving when you pay the amount of money we did and the room, and bathroom doesn't get cleaned or the towels replaced. After all the apologies and comping that the hotel did for us to try and make up for this error in our stay everything turned out fine. I must say that after this occurrence the hotel bent over backwards to make our stay pleasant. Basically it was a great stay as we expected and we certainly enjoyed our time in Harrisburg.
Comment from Hotel Management
Aug 29, 2017 by Phillip, Hotel Management
Good morning, Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued, and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet those criteria. I am happy that our ambassadors "bent over backwards" to Make It Right. Your willingness to share your thoughts with us is genuinely appreciated. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make It Right
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 24, 2017
Room is clean, condition is good, staff is good! Only thing is the parking is not convenient, and there is no sign in the elevator direct you back to the hotel from the parking building. The hotel staff drove to the front of the building and told us how to go to the front desk.
Comment from Hotel Management
Aug 29, 2017 by Phillip, Hotel Management
Hello from Harrisburg, Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our hotel to be perfect for your visit. We always aim to ensure every guest feels cared for, valued, and respected. I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 24, 2017
We had no free wi-fi. No complimentary breakfast. Parking wasn't free. For the money we paid we expected more.
Comment from Hotel Management
Aug 29, 2017 by Phillip, Hotel Management
Thanks for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Nice area with great access to food/bar places

Posted Aug 23, 2017
Great hotel with great location to many food places and walkable access to bridge.
Comment from Hotel Management
Aug 29, 2017 by Phillip, Hotel Management
Good morning, Thank you for taking the time to share your comments about your recent stay with us. I am pleased that you found our hotel to be perfect for your visit. We always aim to ensure every guest feels cared for, valued, and respected. I will certainly make sure I acknowledge all of our Ambassadors for their efforts. Thank you for taking the time to share your positive comments with us and your fellow travelers. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make it Right.
1 out of 5
by A verified traveler from CT

Clean hotel;unattentive staff;unsafe emergencyexit

Posted Aug 21, 2017
Pros: The hotel was clean in general and the room was comfortable
Cons: Provisions need to be made for the other guests of the hotel when there is a conference in session.
Location: The area is nice. Not many options for breakfast on the weekends in the immediate surrounding area
I did not have an enjoyable experience for the following reasons: 1. When we got to the hotel on the Friday evening it was raining pretty heavily. The main entrance to the hotel lobby is not where you pull up in the front of the hotel with your car, it is off to the side of the building. We were forced to walk in 2 inches of standing water with our luggage to get from the car to the lobby door 2. We stayed from a Friday afternoon to Sunday morning and the shortest wait time for an elevator to from the 6th floor to the lobby way 3 minutes. On the morning we left, we waited for 16 minutes on the elevator. They were all full because there was a conference. I was forced to take the stairs as the line waiting for the elevator got longer. I pulled my luggage down to the 2nd floor where the signs indicated I should exit. When I got out of the stair well on the 2nd floor I entered into a short hallway with about 6 closed doors. 2 said "HOTEL STAFF ONLY". The others were the rear entrances to conference rooms that were all closed. I was so furious that this was signed as the main egress and there was no way out that I just opened one of the conference room doors and walked right through the conference with my 5yr old and my luggage. 3. Service at the Ad-Lib restaurant was poor. It took very long to be served. you have to ask for utensils. You are given slightly warmer than room temperature water to drink... The staff seemed unconcerned about the issues I raised.
Comment from Hotel Management
Aug 29, 2017 by Phillip, Hotel Management
Good morning, Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued, and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet those criteria. Your willingness to share your thoughts with us is genuinely appreciated. I look forward to an opportunity to welcome you back again. Sincerely, Phillip Neiswender Rooms Division Manager If you're not satisfied with your stay, let us know and we will Make It Right