Ratings based on 1,720 Verified Reviews

3.0 out of 5
58% of guests recommend
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from California

Posted Dec 4, 2017
It took 20 minutes to get checked in. The girl checking me in obviously had no idea what she was doing. She had to stop twice and check with her boss about something. They were whispering back and forth right in front of me. Extremely rude! Never apologized or explained to me what the problem was. They took a $100.00 deposit to insure I did not damage the room. Said I would get it back upon checkout after the room was inspected for damage. Customer service SUCKS!
Comment from Hotel Management
Dec 7, 2017 by ed, Hotel Management
sorry about your service we do the best to make your stay a pleasure one
5 out of 5
Recommended
for Families
by A verified traveler from Albany, NY

Nice hotel that's not far away from Hershey Park.

Posted Nov 14, 2017
Pros: It's close to Hershey Park
Location: Hershey Park is close by along with the Whitaker Center for Science and the Arts.
The staff at the hotel was excellent. They were very professional and helpful. We ran out of toilet paper during our stay and they had a new roll delivered to us within 15 minutes. The hotel was very good for the rate we payed. I will most likely stay here again next time I visit Harrisburg PA.
Comment from Hotel Management
Nov 19, 2017 by ed g, Hotel Management
I glad you like your stay here and hope you return happy hoildays
1 out of 5
by A verified traveler from PA

Ended up leaving and finding another hotel

Posted Nov 13, 2017
Doors didn't lock no smoke alarms in rooms nasty place
Comment from Hotel Management
Nov 19, 2017 by ed g, Hotel Management
sorry your visit wasn't up to your stanards we are making our hotel a better place and newer rooms
1 out of 5
by A verified traveler

Terrible Hotel

Posted Nov 6, 2017
Hotel was under construction had to change rooms three times due to uncleanliness unmade bed dirty tables filthy bathroom bugs where I killed 6 of them extreme amount of noise in the hallways all night long in and out could not find a more affordable hotel in the area so I stayed but very unpleasant experience will not recommend or whenever return to this particular Hotel management and staff was rude disrespectful when tried to address issues and concerns.
Comment from Hotel Management
Nov 19, 2017 by ed g, Hotel Management
sorry for your stay .
5 out of 5
Recommended
for Everyone
by A verified traveler from Hershey, PA

Nice rooms

Posted Oct 23, 2017
Even though we had some issues with checking in, the front desk was very apologetic and make every effort to make it a good experience.
Comment from Hotel Management
Nov 19, 2017 by ed g, Hotel Management
thnks for your input we are happy
3 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Weekend Gettaway

Posted Oct 23, 2017
They are in the process of remodeling, so there's a little bit of a mess. There was a few small dead bugs in the bathroom floor, but again, they were DEAD. I just picked them up with a tissue and threw them in the trash to not be concerned with. I'd rather see dead than alive! Our room hadn't been remodeled yet, so it was still the old look, but it was great for our needs. The front desk staff was so nice! I talked to two different ladies and they were very kind! Also, it was in an easy to get to location! I would very much recommend!
Comment from Hotel Management
Nov 19, 2017 by ed g, Hotel Management
thanks for your input and please come visit us again
2 out of 5
by A verified traveler from Modesto CA

Decrepit facility

Posted Oct 19, 2017
Pros: Shuttle service to airport Friendly reception staff
Cons: See comments above
Location: We were there for only one night before flying home after a 2-week visit to beautiful Lancaster County.
Burned out light bulbs left in sink & not replaced above the sink...."free WIFI" that didn't work.......room door & bathroom door that were very difficult to close because of poor fit......numerous unrepaired unsightly "dings" in room & bathroom.....nasty stale smoke odor strong in hallway. But the shuttle did get us to the airport on time. Renovation is happening in some parts of hotel , but it will take a major makeover to make our room acceptable.
Comment from Hotel Management
Nov 19, 2017 by ed g, Hotel Management
thanks for your input
2 out of 5
by A verified traveler

Posted Oct 16, 2017
I would not stay there again. Hopefully it will be better after its renovation is completed.
Comment from Hotel Management
Nov 19, 2017 by ed g, Hotel Management
thanks for your input
2 out of 5
by A verified traveler

convient location

Posted Oct 9, 2017
Pros: location
Cons: housekeeping
room was unclean upon arrival. Found 2 cleaning rags on rim of shower curtain. Next nite room was not cleaned, talked with management and was set as a stat clean. Returned that nite and room still not cleaned. had house keeper come down with clean sheets and towel and change bed.
Comment from Hotel Management
Nov 19, 2017 by ed g, Hotel Management
thanks for your input and sorry about your unhappy stay
3 out of 5
Recommended
for Everyone
by A verified traveler

excellent situation, comfort, maintenance so so.

Posted Oct 9, 2017
Pros: specious rooms, responsive staff, quietness
Cons: They should improve the maintnance
Location: Very good situation to those who are going to the car event in Hershey.
I ordered long ago non smoking rooms and there were only smoking rooms. They did not offer to transfer me to another hotel and I had suffered 4 nights from odor. The hotel need renovation badly. Otherwise staff was friendly and responsive and the situation is excellent
Comment from Hotel Management
Nov 19, 2017 by ed g, Hotel Management
thanks for your input and hope you will return to us for a better stay