Lobby lounge

Reviews of Red Roof Inn Harrisburg - Hershey

2 out of 5
Red Roof Inn Harrisburg - Hershey
950 Eisenhower Boulevard, Harrisburg, PA

Reviews

5.8
Rating 10 - Excellent. 151 out of 1000 reviews" "
Rating 8 - Good. 231 out of 1000 reviews" "
Rating 6 - Okay. 180 out of 1000 reviews" "
Rating 4 - Poor. 164 out of 1000 reviews" "
Rating 2 - Terrible. 274 out of 1000 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

brittanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tianna RediResponse Specialist on Feb 26, 2024
Hello Brittanie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Harrisburg - Hershey and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Johnaton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 26, 2024
Hello Johnaton,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Harrisburg - Hershey and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 Excellent

Shaneka

Stayed 3 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 8, 2024
Hello Shaneka,I am pleased to have had you as our guest at our Red Roof Inn Harrisburg - Hershey. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Sheets and comforter had holes in it and stains. Bathroom had mold and wasn’t cleaned
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 5, 2024
Dear Eric, Thank you for taking the time to tell us about your experience at the RED ROOF INN HARRISBURG - HERSHEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the bathroom and the sheets along with the comforters that had hole in them. I will certainly share this feedback with our management team in an effort to have your concerns addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

MARY

Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Feb 10, 2024
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARRISBURG - HERSHEY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as I walked into the room the smell of smoke overpowered my nose. The door latch lock was broken. The sheets had cigarette holes. Outside it smelled like weed throughtout the hallways. At this my pount my allergies are fully acting up due to the cigarette stench. I def want a refund.
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 9, 2024
Dear William,We are sorry to hear your recent experience at the Red Roof Inn Harrisburg - Hershey did not meet your expectations. You shared numerous distasteful downsides with us, which we will certainly bring to the property’s attention in an effort to address your concerns.On behalf of Red Roof, we would like to thank you for sharing with us. We look forward to improving your impression of us on your next stay at any of our locations.Sincerely,Red Roof Management

2/10 Terrible

Lawrence

Disliked: Cleanliness, staff & service
When I showed up I found they had me booked for the night before. They wanted to charge 25 dollars extra for the room because of a rate change. While sitting in my car trying to solve the problem kids were wrestling on my car and dented to fender. I was surrounded by residents that I believe were permanent and made me feel unsafe. I lost 69.00 on this deal. Don't go here.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 9, 2023
Thanks for sharing your feedback with us, Lawrence. The team at our Red Roof Inn Harrisburg - Hershey was saddened to see that we failed to provide you with a satisfactory stay. You stated that the guests made you feel unsafe and that the reservation situation, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Timothy, Dulles

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deeply regretted staying there as the bedding was not clean, and the noise from crazies in the smokey hallway was loud until morning, including a man screaming at a baby that was horrifying to hear.
Stayed 1 night in Oct 2023
Response from Linton Red Roof Managment Rediresponse Specialist on Nov 6, 2023
Hi Timothy,Thank you for telling us about your recent visit to RED ROOF INN HARRISBURG - HERSHEY. However, you indicated that the noise disturbances you faced and the uncleanliness of your bedding were the downsides to your stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagmentRediresponse Specialist

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service
Very great for long term stays.
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on Nov 5, 2023
Thank you, Miguel, for telling us about your stay at the Red Roof Inn Harrisburg - Hershey. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again at our Red Roof location in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 3, 2023
Thank you for sharing your 10/10 rating with us, Henry. Our staff at the Red Roof Inn Harrisburg - Hershey was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on Oct 21, 2023
Hello Miguel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Harrisburg - Hershey and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

4/10 Poor

margaret

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 15, 2023
Hello Margaret,Your review of the Red Roof Inn Harrisburg - Hershey was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its nice and convenie
Stayed 1 night in Sep 2023
Response from Nishaye RediResponse Specialist on Sep 21, 2023
Dear Joseph, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Harrisburg - Hershey. We are happy that you were pleased with the convenience of our location and you had a good experience, prompting your 4/5 score. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your visit was satisfactory. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

steven

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Sep 20, 2023
Hello Steven,I sincerely apologize that your stay didn’t meet your expectations at the Red Roof Inn Harrisburg - Hershey. I was disheartened to see it resulted in a 2/10 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kevin

The room smelled of tabacco and musty
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Sep 19, 2023
Hello Kevin,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Harrisburg - Hershey were disheartened to see your stay resulted in a 2/10 score. Red Roof strive to provide guests with all the comforts of home, so I am disappointed that we fell short with you. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was okay clean not clean clean. Beds was trash no remote for tv didnt stay the night ended up gettingmy money back not even 20min there.
Stayed 7 nights in Aug 2023
Response from Linton Rediresponse Specialist on Sep 8, 2023
Dear Joshua,Thank you for sharing your thoughts following your recent visit to the Red Roof Inn Harrisburg - Hershey. You indicated that the cleanliness of your room was ok, which was good to read. However, you stated that the comfortability of your beds and the TV not saying the entire night hindered your experience. At Red Roof, our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Regards,LintonRediresponse Specialist

10/10 Excellent

Tara

Traveled with partner
Liked: Staff & service
clean enough for what it is. Friendly staff. No complaints.
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on Aug 31, 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn Harrisburg - Hershey, Tara. I am happy that you found the facilities clean enough and our staff friendly. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

4/10 Poor

Ashley

Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on Sep 18, 2023
Hello Ashley,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Harrisburg - Hershey and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 24, 2023
I appreciate the time that you took to share your sentiments with us, Joseph. Our team at the Red Roof Inn Harrisburg - Hershey appreciated your 4/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

2/10 Terrible

Jeff

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
People are obviously living at this facility. The hallway smells horrible and people are leaving their garbage in the hallway. They also leave their bikes in the hallway or in the parking lot to make it difficult to drive through the parking area. I did not feel safe at all at this facility and I would like a refund immediately
Stayed 1 night in Aug 2023
Response from Carla Red Roof Management on Aug 7, 2023
Dear Jeff,Thank you for taking the time to tell us about your experience at the Red Roof Inn Harrisburg - Hershey. I was disappointed to read that your stay fell short of your expectation due to the situation you described regarding the odor in the hallways, the lack of cleanliness and the other concerns you listed. In regards to a refund, please contact the property directly. Please accept our sincerest apologies for any inconvenience this had on your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

kathi

Disliked: Cleanliness, property conditions & facilities
It seems like most people staying lived there. While there someone stole my husbands medicine in a mater of 2 hrs of checking in. We had to turn around and leave after driving 2 hrs and go home. The room was supposed to be a king supreme but was awful. Mattress was old and could feel the springs. I absolutely do not recommend this a place to stay for anyone.
Stayed 1 night in Aug 2023
Response from Sharma RediResponse Specialist on Aug 5, 2023
Dear Kathi,Thank you for taking the time to tell us about your experience at the RED ROOF INN HARRISBURG - HERSHEY. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding the medicine, the room not being up toy our standards, and the other highlighted concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SharmaRed Roof Management RediResponse Specialist

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Olivia RediResponse Specialist on Aug 4, 2023
Hello Gabriel, The staff at the Red Roof Inn Harrisburg - Hershey and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRediResponse Specialist

4/10 Poor

Jahmornie

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs no Wi-Fi
Stayed 3 nights in Jul 2023
Response from Recordo Rediresponse Specialist on Jul 28, 2023
Hello Jahmornie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARRISBURG - HERSHEY. It's saddening to hear that your stay fell short of your expectations due to the indicated poor Wi Fi and insects. We do apologize for the poor experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Aftab

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It really is a terrible place and nothing like the pictures on the website. Very dirty and smells very bad. I showed up with a confirmed booking and was told no room is available. Then eventually the staff gave me a room key and when I went to the room someone was staying there. Excuse given yo me was that “someone forgot to update the computer”. Properties like these should not be on the Orbitz platform. I have been a user of this platform for 10 years but will really think twice before using Orbitz again.
Stayed 3 nights in Jul 2023

2/10 Terrible

Robert

Traveled with group, Business traveler
Disliked: Property conditions & facilities
Toilet bowl runs water all day & night. Ice machine broke. Beds not made. I asked on 2nd day for towels, found towels hanging outside room on door handle. sink faucet loose. cabinet missing drawer. I cannot walk good I called and requested first floor room 3 days earlier and told room would be held for me on first floor level. The room (first floor) not available when arriving. I was given upgrade room and paid cash extra for upgrade room.
Stayed 3 nights in Jul 2023
Response from Linton Rediresponse Specialist on Jul 17, 2023
Dear Robert,Thank you for telling us about your recent visit at the Red Roof Inn Harrisburg - Hershey. We are sorry you had a less than ideal experience due to the issue with the faucet, missing cabinet drawer and the other concerns highlighted. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRediresponse Specialist

2/10 Terrible

Christine

Stayed 9 nights in Jun 2023
Response from Xao RediResponse Specialist on Jul 6, 2023
Hello Christine,Your review of the Red Roof Inn Harrisburg - Hershey was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

2/10 Terrible

Kenneth

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Nothing good to say , did my check in and left . Never stayed in the hotel entrance was dirty , carpet was dirty and room had a strong smell of cigarette. I just booked another hotel and left .
Stayed 2 nights in Jun 2023
Response from Xao RediResponse Specialist on Jul 5, 2023
The team at the Red Roof Inn Harrisburg - Hershey would like to thank you for sharing with us, Kenneth. We were saddened to read that the dirty carpet and the strong odor described hindered your experience. Please accept our apologies.Thank you for sharing with us. We look forward to hosting you again so that we can provide you with a better experience.Regards,XaoRediResponse Specialist

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It's disappointing because you don't get what's advertised. I had to reactivate my key card 8 times in 7 days. No access to Drinking water, No coffee bar like on the website, and a smoky-smelling room in a smoke-free hotel... There is McDonalds, Dollar Tree and few restaurants just beside which is convenient to grab the things you need...
Stayed 7 nights in Jun 2023
Response from Recordo Rediresponse Specialist on Jul 1, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARRISBURG - HERSHEY. It's great to hear that you were pleased with how conveniently located our property is to many eateries. However, poor housekeeping, no drinking water, no coffee and a faulted key card hindered your stay. Please know that this is not a level of service that we stand for and will be taken into consideration to make the necessary changes to ensure satisfaction. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Recordo Rediresponse Specialist

4/10 Poor

Jeff

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I had stayed in this property in the past, but the state of the property has declined. Siding is falling off the building, exterior doors have paint missing, scratched off, grates for AC vents smashed in. Ice machine did not work. Interior room had scuffs on walls. A chair looked like it had been picked up at a garage sale. We had an accessible room which functioned but we had no counter space for toiletries etc nor table/desk inside room. The front desk people were nice and helpful. When we arrived we had no towels in our room. He apologized and quickly found us some. Access to the area is ok - our objective was Hersheypark. Rooms in Hershey proper are outrageous. It is fairly easy to drive from here to Hersheypark. There is an excellent restaurant across the street named Gilligan’s. We won’t stay here again, would stay in the area to eat there again. The Capitol Diner next door is pretty good too.
Stayed 3 nights in Jun 2023
Response from Oshane RediResponse Specialist on Jun 30, 2023
Dear Jeff,Thank you for taking the time to tell us about your experience at the RED ROOF INN HARRISBURG - HERSHEY. You indicated that the front desk staff is nice and the property is convenient. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the ice machine, Ac vents along with the other concerns mentioned. To uphold our company's high standards, I have shared your comments with management to have your claims investigated. Your feedback is always welcomed as it only helps us to improve our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist

2/10 Terrible

Eddy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms smelled smoke. Sheets and towels where dirty and with stains Hallways stinks.
Stayed 2 nights in Jun 2023
Response from Xao RediResponse Specialist on Jun 28, 2023
Thanks for sharing your feedback with us, Eddy. The team at our Red Roof Inn Harrisburg - Hershey was saddened to see that we failed to provide you with a satisfactory stay. You stated that the smoke smell described and the stained linens, along with your other concerns hindered your stay. As such, your feedback will be kept into consideration going forward. I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist

2/10 Terrible

Dustin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They double charged the room, sold my reservation, they said they give me an update but required an extra fee. The whole place smells of strong tobacco and urine. The beds were stained. We immediately turned around and walk right out. We are requesting a refund from both the property and Expedia since we are double charged.
Response from Xao RediResponse Specialist on Jun 28, 2023
Thanks for sharing your feedback with us, Dustin. The team at our Red Roof Inn Harrisburg - Hershey was saddened to see that we failed to provide you with a satisfactory stay. You stated that you were double charged for a room and that your reservation was sold. This, along with your other concerns, may be taken into consideration as we strive towards continuously improving our hotel. As it pertains to a refund, please contact your booking source directly to be best assisted.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist

4/10 Poor

Pedro Antonio, TROY

Disliked: Cleanliness, property conditions & facilities
Needs cleaning of common areas. Lots of sketchy people stay in the place. Needs repairs, sheets with holes, fire alarm missing, shower courting rod nearly hanging.
Stayed 5 nights in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 22, 2023
Dear Pedro,Thank you for taking the time to tell us about your experience at the RED ROOF INN HARRISBURG - HERSHEY. I am sorry that your experience was less than ideal due to the uncleanliness, he needed repairs and the loitering people. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and all the best in your future travels.Very truly yours,Kerry-LeeRediResponse Specialist

4/10 Poor

Robert Richard

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property is run down and not very safe in my opinion, the room smelled of cigarettes
Stayed 1 night in Jun 2023
Response from Oshane RediResponse Specialist on Jun 21, 2023
Dear Robert, Thank you for taking the time to tell us about your experience at the RED ROOF INN HARRISBURG - HERSHEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the property not being up to your standards along with the foul odor you described. Your feedback is always welcomed as it only helps us to improve our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Dianna

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I am not the type to write comments. I’m the type if I order food and my order is wrong I won’t say anything and just eat the food. But my stay was horrible. The property looked NOTHING like the pictures. Upon arrival there are windows and areas around the property that are duct tapped together. When I got in my room, the sheets and pillow cases had hair all over it and stains and holes. The hand towels had black stuff and a dried up substance on it. We had to ask for new linen and towels. A lot of the rooms had people that actually lived there. At night they were very loud, yelling and playing music all hours throughout the night. Someone broke a window and glass was all over the side walk. They cleaned up the glass and tapped the window up with cardboard. In our room the ac unit was tapped up with electrical tape. The dresser in our room had a missing drawer. The toilet didn’t flush properly. I could go on and on. I would never come back here and I honestly want my money back. If corporate knew how this specific location looked and was ran they would not be happy and would do something about it. The only nice thing I can assay about my stay is that the staff was nice. That’s it.
Stayed 3 nights in Jun 2023

2/10 Terrible

Derry

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not stay at the property because I drove up to see numerous piles of trash and cigarette butts, torn curtains in the windows and sketchy men walking around the parking lot. Men had their doors open and were lying on their beds in their underwear. I felt that it was too unsafe for me to stay there as a woman. I will not be booking through Expedia again as I feel that the ratings did not come close to reflecting the actual quality of the motel.
Stayed 1 night in Jun 2023
Response from Xao RediResponse Specialist on Jun 28, 2023
Thanks for sharing with us, Derry. Our team at the Red Roof Inn Harrisburg - Hershey was disheartened to see that we failed to provide you with a great experience. You stated that you did not stay due to the poor cleanliness described, alongside the fact that you did not feel comfortable around some of the guests. Please accept our deepest apologies.Thanks to your feedback, we can work towards making the needed improvements. It would be our pleasure to improve the impression left with you at any of our locations in the future.Best wishes,XaoRediResponse Specialist

2/10 Terrible

Brittanee

Disliked: Cleanliness, property conditions & facilities
The toilet was loose and rocked every time you sat on it. The dresser drawer was broken and had a dirty rolled up towel in it. The sink constantly dripped. The pillow cases appeared extremely dirty, I put a towel over the pillow before I would even lay my head on the pillow.
Stayed 1 night in Jun 2023
Response from Recordo Rediresponse Specialist on Jun 22, 2023
Hello Brittanee,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARRISBURG - HERSHEY. It's truly disheartening to hear that your experience didn't meet your expectations due to the faulted toilet, a broken dresser, and a possible unclean pillow you indicated you encountered. Please accept our sincerest apologies. Please know that we value your business and will take your comments into consideration to make changes to improve our customer experience.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRediresponse Specialist

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Devorine RediResponse Specialist on Jun 13, 2023
Thank you for taking a moment to complete our survey, Joseph. The staff at the Red Roof Inn Harrisburg - Hershey and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 Terrible

amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we checked into our room the comforters were stained on both beds. One bed the sheets were stained but also looked like they weren't changed because there was red stuff all over them. I called to the front desk and had them bring new bedding up. The ceilings and walls had marks all over them. There was a dirty towel in the bathroom. The whole place was run down, dirty and gross. I have never had a bad experience at a red roof until this stay.
Stayed 1 night in Jun 2023
Response from Olivia RediResponse Specialist on Jun 7, 2023
Dear Amanda,Thank you for taking the time to tell us about your experience at the RED ROOF INN HARRISBURG - HERSHEY. I am sorry that your experience did not meet your expectations which led to your 1/5 rating. You indicated that the comforters was stained on both beds, the sheets were stained and all the other concerns highlighted which is truly regrettable. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We will take your comments into consideration to make changes to improve our customer experience. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

2/10 Terrible

Kelly

Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on Jun 22, 2023
Dear Kelly, We at the RED ROOF INN HARRISBURG - HERSHEY are disappointed to see your scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your participation. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Nichole

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel smelled like stale smoke even though it is a smoke free hotel the room was nasty in that there was hair in the bathtub hand prints on the walls and lipstick on the supposedly clean linens regardless to say my stay was for one week I only stayed one night
Stayed 7 nights in May 2023
Response from Linton Rediresponse Specialist on May 25, 2023
Dear Nichole,Thank you for sharing your thoughts following your recent visit at the Red Roof Inn Harrisburg - Hershey. We are sorry you had a less than satisfactory experience. You indicated that the stale smoke odor and the uncleanliness concerns listed hindered your stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Regards,LintonRediresponse Specialist

2/10 Terrible

kamal

Traveled with family
There was no room for us.
Stayed 1 night in May 2023
Response from Linton Rediresponse Specialist on May 21, 2023
Dear Kamal,Thank you for telling us about your recent visit at the Red Roof Inn Harrisburg - Hershey. You indicated that the there were no rooms available at the time of your check-in, which is truly disheartening to read. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LintonRediresponse Specialist

4/10 Poor

Paul

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The repairs in the room were a joke,bathroom door was broken holes in wall
Stayed 1 night in May 2023
Response from Dannielle Rediresponse Specialist on May 19, 2023
Dear Paul,Thank you for taking the time to tell us about your experience at the RED ROOF INN HARRISBURG - HERSHEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation described with the broken bathroom door, holes seen in wall and the other issue mentioned. In regards to your feedback, I will be notifying the hotel of the situation described to see how be your concerns can be addressed. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations, in the future.Very truly yours,DannielleRed Roof Management

4/10 Poor

charles

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Just a cheap hotel for a cheap stay.
The door on the bathroom was broke. The toilet was wobbling. The bed was a bad rest Rough on the back.
Stayed 2 nights in Apr 2023
Response from Toni-Ann RediResponse Specialist on Apr 26, 2023
Hello Charles,The feedback provided in your review is much appreciated. I am sorry to hear the issue you described regarding the bathroom door being broken, the toilet wobbling and the comfortability of the bed not meeting your expectations. I really appreciate you bringing this to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Very truly yours, Toni-Ann RediResponse Specialist

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Sashauna RediResponse Specialist on Mar 22, 2023
Hello John,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Harrisburg - Hershey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

6/10 Okay

luis

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Oshane RediResponse Specialist on Mar 16, 2023
Hello Luis, Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN HARRISBURG - HERSHEY appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane RediResponse Specialist

10/10 Excellent

Neil

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Chirell Rediresponse Specialist on Sep 9, 2023
Dear Brittany,Thank you for taking a moment to complete our survey at the Red Roof Inn Harrisburg - Hershey. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

8/10 Good

Kristy

Stayed 1 night in Feb 2023
Response from Chirell Rediresponse Specialist on Sep 9, 2023
Dear Kristy,Thank you for taking a moment to complete our survey at the Red Roof Inn Harrisburg - Hershey. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

10/10 Excellent

Lebron

Stayed 1 night in Feb 2023
Response from Sashauna RediResponse Specialist on Feb 10, 2023
Hello Lebron,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Harrisburg - Hershey appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again the staff and I would love to provide you with another comfortable stay in the future.Sincerely,SashaunaRediResponse Specialist

2/10 Terrible

Enes

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady sitting there supposed to help for people to check-in is keep playing games on her phone. She doesnt care if there is a customer. Also no smile no nice talking. Talking rude.
Stayed 1 night in Jan 2023

2/10 Terrible

Bryan