The staff was friendly at check-in/out and breakfast.
-The breakfast was included and convenient-individually wrapped danishes like apple, cinnamon, raspberry, cheese, 2 cereals, make your own waffle, round sausage patties and round scramble egg patties. Coffee was hot and delicious.
-Rooms were clean and modern. The AC worked great, TV included full cable channels it seemed, not just those typical 20 channels. Mini fridge was cold.
-No reservation needed for indoor pool which was open 9am-10pm. Nice hours.
-Bed was literally rock hard, like a plank of wood. I have a bad back and this killed my back. We are visiting Hershey again in October and this is the one reason I will look elsewhere to stay.
-Walls are thin. We lucked out and didn't have noisy neighbors, but I can see how this may be an issue.
-Cleaning service wasn't done. Now, I know this isn't standard anymore, but our towels on the bathroom floor were taken, but not replenished, nor were the beds made and garbage taken. So if you are in the room anyway, why not do it?
Overall it was a great stay for the value.