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Reviews of Staybridge Suites Harrisburg, an IHG Hotel

3 out of 5
Staybridge Suites Harrisburg, an IHG Hotel
920 Wildwood Park Drive, Harrisburg, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 521 out of 902 reviews" "
Rating 8 - Good. 257 out of 902 reviews" "
Rating 6 - Okay. 78 out of 902 reviews" "
Rating 4 - Poor. 26 out of 902 reviews" "
Rating 2 - Terrible. 20 out of 902 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

COURTNEY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was friendly. There isn't much around in terms of dining options unless you drive a few miles into downtown. There is nothing walkable nearby.
Stayed 2 nights in Apr 2024

10/10 Excellent

Craig

Traveled with family
Liked: Staff & service, property conditions & facilities
First time staying at the property. Was pleasantly surprised at the friendly staff and the oversized rooms. Happy with our stay.
Stayed 2 nights in Apr 2024
Response from Sarah Holliday on Apr 16, 2024
Thank you for taking the time to share your experience. We are delighted that you enjoyed our friendly service and spacious rooms. We look forward to hosting you again at the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

Paige

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Staff over and beyond. Best hotel i have stayed at in years. Plan to return.
Stayed 5 nights in Apr 2024
Response from Sarah Holliday on Apr 16, 2024
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed your visit in all aspects. We look forward to welcoming you back to the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

Lorianny

Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 10, 2024
It was a pleasure having you as our guest and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

6/10 Okay

Bhaskar, Chantilly

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Apr 1, 2024
It was a pleasure having you as our guest and we appreciate your rating of your experience. We hope to be of service again and we hope all aspects of your next stay beat your expectations.

10/10 Excellent

Stephanie, Glen Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Apr 1, 2024
It was a pleasure having you as our guest at the Staybridge Suites Harrisburg Hershey, and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

6/10 Okay

Robin, Pittsburgh

Traveled with family
Liked: Cleanliness
Disliked: Amenities
It was clean and average. Staff wasn't really present. Coffee in the morning was cold and clearly from the night before. I was down pretty early but no one at the front desk or anywhere to be found to ask about it. Only one coffee packet in the room for a 2 night stay. The rooms and overall feel of the hotel is old and worn. The pool was closed so the kids could not use it. Overpriced for the current condition and experience.
Stayed 2 nights in Mar 2024
Response from Sarah Holliday on Apr 1, 2024
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. We pride ourselves on having a friendly and helpful staff and our general manager has taken your comments to heart and conducted additional staff training in an effort to ensure a better experience for future guests. We appreciate the opportunity to respond to your concerns and trust that, should your travels return you to our area, your next stay with us will exceed your expectations.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Short & sweet stay had what I needed for a one night business stay
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 25, 2024
Thank you for being our guest and reviewing your stay. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed your business stay. We hope you continue to choose the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sarah Holliday on Mar 8, 2024
It was a pleasure having you as our guest at the Staybridge Suites Harrisburg Hershey, and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Joseph

Stayed 1 night in Feb 2024
Response from Sarah Holliday on Mar 25, 2024
It was a pleasure having you as our guest and we appreciate your feedback. We hope to see you back again soon!

10/10 Excellent

Charmin, Apollo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and the property was super clean. We stayed in a King Suite with a kitchenette. The room was perfect, however, the refrigerator was very loud. Free breakfast was great and included fresh fruit and a waffle station. We would definitely stay again.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 29, 2024
Thank you for being our guest and reviewing your stay. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and your comments are the seal of approval on our efforts. We are delighted that you enjoyed our high standards of cleanliness, spacious rooms with kitchenette, and complimentary breakfast. We look forward to hosting you at the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, well kept with nice breakfast.
Stayed 2 nights in Feb 2024
Response from Sarah Holliday on Feb 29, 2024
Thank you for your kind words about your recent stay. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed our complimentary breakfast, well appointed rooms, and high standards of cleanliness. We hope you continue to choose the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

8/10 Good

Christopher B, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sarah Holliday on Feb 29, 2024
Thank you for being our guest and for taking the time to rate your experience. We hope to see you again soon and hope your next stay is even more pleasant than the last.

10/10 Excellent

Candra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sarah Holliday on Feb 22, 2024
Thank you for taking the time to rate your experience at the Staybridge Suites Harrisburg Hershey. We are pleased you enjoyed your stay and hope to welcome you back again soon!

8/10 Good

Matt

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, kitchen was nice to have , convenient to Farm center
Stayed 2 nights in Feb 2024
Response from Sarah Holliday on Feb 22, 2024
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed our high standards of cleanliness, our full kitchen, and convenient location. We hope you continue to choose the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sarah Holliday on Feb 14, 2024
It was a pleasure having you as our guest at the Staybridge Suites Harrisburg Hershey, and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Georgeanna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can walk to Farm Show complex
Stayed 2 nights in Feb 2024
Response from Sarah Holliday on Feb 7, 2024
Thank you for your kind words about our convenient location. We hope you continue to choose the Staybridge Suites Harrisburg Hershey whenever you are in the area.

2/10 Terrible

Nina

Uhaul mechanical emergency an hour away from hotel. No time to call ahead to cancel for unforseen emergency and neither hotel nor Expedia will grant a refund or even a credit when we broke down on highway and can not stay in room.....yet they remain free to rebook the space as they have cancelled my stay.
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Feb 1, 2024
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. Unfortunately, with this type of reservation the guidelines are determined by the site at which the reservation was made. When we are contacted directly, we strive to work with our guests to make any changes to their reservation whenever it is possible for us to do so. Please know that we take your feedback to heart and will use it as a valuable tool to improve our services and facilities. We are committed to delivering the high-quality experience you deserve, and we hope you will consider giving us another opportunity to demonstrate our commitment to your satisfaction.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 30, 2024
Thank you for taking the time to rate your experience at the Staybridge Suites Harrisburg Hershey. We are pleased you enjoyed your stay and hope to welcome you back again soon!

4/10 Poor

Susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Close to farmshow complex
Stayed 3 nights in Jan 2024
Response from Sarah Holliday on Jan 21, 2024
It is never easy to receive a lower rating on a guest’s stay and we would like to apologize for any disappointments you may have encountered. Should your travels return you to our area, please allow us the opportunity to replace this experience with a superior one!

10/10 Excellent

Alison

Stayed 2 nights in Jan 2024
Response from Sarah Holliday on Feb 7, 2024
Thank you for taking the time to rate your experience. We are pleased you enjoyed your stay and hope to welcome you back again soon!

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, laundry, friendly staff
Stayed 4 nights in Jan 2024
Response from Sarah Holliday on Jan 21, 2024
Thank you for being our guest and reviewing your stay. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed our high standards of cleanliness, laundry, and great service. We look forward to welcoming you back to the Staybridge Suites Harrisburg Hershey whenever you are next in the areal.

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here before and loved it for the farm show easy walk to the complex, clean and in good area!
Stayed 2 nights in Jan 2024
Response from Sarah Holliday on Jan 21, 2024
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and we are delighted that you enjoyed our high standards of cleanliness and convenient location close to the PA Farm Show complex. We look forward to welcoming you back to the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was picked for its closeness to the PA Farm Shoe which was in walking distance. The room was great, and I was surprised to find it ready even though we arrived several hours early before check in time. Don't who is responsible for the sidewalks in PA but the sidewalk ended at a narrow bridge which is heavily used by commercial traffic and there was no safe sidewalk to cross the stream. To walk across the bridge, you were walking in the driven lane of the bridge which put you in danger of being hit by a motor vehicle. The property owner should work with the State to put a pedestrian bridge across the stream to eliminate the safety hazard for their guest.
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 21, 2024
Thank you for being our guest and sharing your experience. We are delighted that you enjoyed our close proximity to the PA Farm Show Complex, and we appreciate your feedback for the benefit of our future guests. We look forward to welcoming you back to the Staybridge Suites Harrisburg Hershey again soon.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good!
Great stay. Quiet, clean, things work. There should be paper recycling bins, and a bin for bottles and cans. Otherwise no complaints.
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 21, 2024
Thank you for being our guest and reviewing your stay. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and your comments are the seal of approval on our efforts. We are delighted that you enjoyed our quiet atmosphere, high standards of cleanliness, and convenient location. We look forward to hosting you again at the Staybridge Suites Harrisburg Hershey again soon.

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Highly recommend
We had a great stay! The room was large, clean, and comfortable. Breakfast was great with lots of variety. Every employee we encountered was friendly. The short walk to the Farm Show Complex was quick and easy.
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Jan 21, 2024
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed our spacious rooms, high standards of cleanliness, and comfortable beds. We are pleased that you enjoyed the great variety of our complimentary breakfast and convenient location close to the PA Farm Show Complex. We look forward to hosting you again at the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

8/10 Good

Moire

Stayed 2 nights in Jan 2024
Response from Sarah Holliday on Jan 14, 2024
It was a pleasure having you as our guest and we appreciate your feedback. We hope to see you back again soon!

10/10 Excellent

Emily

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it’s right next to the farmshow complex and is one of the best hotels I’ve stayed in
Stayed 2 nights in Jan 2024
Response from Sarah Holliday on Jan 21, 2024
Thank you for taking the time to review your visit to the Staybridge Suites Harrisburg Hershey. We are delighted that you enjoyed our convenient location, and we look forward to hosting you again soon.

10/10 Excellent

Shalisha

Stayed 2 nights in Dec 2023
Response from Sarah Holliday on Jan 21, 2024
Thank you for being our guest and thank you for rating your stay. We are delighted you enjoyed a 5-star experience and hope to welcome you back again soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sarah Holliday on Jan 1, 2024
Thank you for being our guest and thank you for rating your stay. We are delighted you enjoyed a “perfect 10” experience and hope to welcome you back again soon.

10/10 Excellent

Kerry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at many hotels over the last few years. I must say the staff from check-in to check-out were incredible! I’m literally referring to every single person employed at this hotel, very friendly and pleasant! The hotel is well kept all the way around. Was a very enjoyable experience! Next time I’m in Harrisburg, no question where I’m staying.
Stayed 2 nights in Dec 2023
Response from Sarah Holliday on Dec 20, 2023
Thank you for being our guest and sharing your experience. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and your comments are the seal of approval on our efforts. We look forward to welcoming you back to the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarah Holliday on Dec 20, 2023
Thank you for taking the time to rate your experience at the Staybridge Suites Harrisburg Hershey. We are pleased you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top rate
Clean, fully equipped and quiet
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Dec 20, 2023
Thank you for reviewing your stay. We appreciate your kind words about your high standards of cleanliness, fully appointed kitchen, and quiet atmosphere. We hope you continue to choose the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

Elisabeth L

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Dec 10, 2023
Thank you for taking the time to rate your experience. We are pleased you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Nancy

Business traveler
All around great
Comfortable quiet hotel next to the Farm Complex
Stayed 5 nights in Nov 2023
Response from Sarah Holliday on Dec 10, 2023
Thank you for being our guest and reviewing your stay. Our friendly staff love for each guest to feel welcomed and at home, and we are delighted that you enjoyed our quiet atmosphere and convenient location close to the PA Farm Show Complex. We hope you continue to choose the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not adequate parking when I returned from an outing later in the evening. Several other people were driving around trying to locate a spot, also. I eventually parked curb side that was deemed acceptable by the person working that evening. She explained there was a grassy area that could be used as well but was not marked as such.
Stayed 2 nights in Nov 2023
Response from Sarah Holliday on Dec 10, 2023
Thank you for sharing your feedback following your recent stay. We appreciate your candid review and want to extend our sincere apologies for the inconveniences you encountered during your visit. Your comments are invaluable to us as they help us identify areas for improvement. We appreciate the opportunity to respond to your concerns and trust that, should your travels return you to our area, your next stay with us will exceed your expectations.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from the front desk staff.
Stayed 1 night in Nov 2023
Response from Sarah Holliday on Nov 29, 2023
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed your stay in all aspects. We hope you continue to choose the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

Atchley

The hotel and room was pretty clean. The bed was a bit small, but it was comfortable. We were able to walk right over the the FARM SHOW Complex, but had to walk along the road to cross over the bridge. A walking bridge from the hotel to the Complex would be nice so you don't need to walk along the road.
Stayed 1 night in Nov 2023
Response from Sarah Holliday on Nov 22, 2023
Thank you for being our guest and reviewing your stay. Our friendly staff strive for each guest to feel welcomed, and we are delighted that you enjoyed our comfortable bed, high standards of cleanliness, and convenient location. We appreciate your feedback on ways to improve, and we hope you continue to choose the Staybridge Suites Harrisburg Hershey in the future.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the highway. Clean room with kitchenette. Breakfast and light dinner included. Would stay there again.
Stayed 1 night in Nov 2023
Response from Sarah Holliday on Nov 22, 2023
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed our high standards of cleanliness, complimentary breakfast, and convenient location. We hope you continue to choose the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

tish

Business traveler, Traveled with family
.
Stayed 1 night in Nov 2023
Response from Sarah Holliday on Nov 22, 2023
It was a pleasure having you as our guest at the Staybridge Suites Harrisburg Hershey, and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Yi-Mei

Traveled with partner
Spacious, short drive to restaurant areas in Harrisburg, good budget option
Stayed 1 night in Nov 2023
Response from Sarah Holliday on Nov 15, 2023
Thank you for your kind words about your recent stay. We are delighted that you enjoyed our spacious room, convenient location, and great value. We hope you continue to choose the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

Kelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located right off the main highway. Easy parking, but I wish the electric vehicle parking was located towards the side or rear of the property. It was empty all weekend, taking up several prime parking spots. Lobby, hallways, and our room was extremely clean. The hotel is located close to a train track. Not overly loud but you do periodically hear this throughout the overnight hours. There was also free breakfast in the morning which was a nice surprise. A great stay for the price we paid.
Stayed 2 nights in Nov 2023
Response from Sarah Holliday on Nov 15, 2023
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed our high standards of cleanliness, convenient location near the highway, and complimentary breakfast. We hope you continue to choose the Staybridge Suites Harrisburg Hershey whenever you are next in the area.

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarah Holliday on Nov 15, 2023
Thank you for taking the time to rate your experience. We are pleased you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Cho

Stayed 1 night in Oct 2023
Response from Sarah Holliday on Nov 5, 2023
Thank you for being our guest at the Staybridge Suites Harrisburg Hershey, and thank you for rating your stay. We are delighted you enjoyed a “perfect 10” experience and hope to welcome you back again soon.

8/10 Good

Robin

Stayed 1 night in Oct 2023
Response from Sarah Holliday on Nov 22, 2023
It was a pleasure having you as our guest and we appreciate your feedback. We hope to see you back again soon!

10/10 Excellent

Crissie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sarah Holliday on Oct 30, 2023
It was a pleasure having you as our guest at the Staybridge Suites Harrisburg Hershey, and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Michele

Liked: Property conditions & facilities
Very clean and convenient
Stayed 1 night in Oct 2023
Response from Sarah Holliday on Oct 20, 2023
Thank you for being our guest and reviewing your stay. We are delighted that our high standards of cleanliness and convenient location could help make your visit enjoyable, and we look forward to welcoming you back to the Staybridge Suites Harrisburg Hershey again soon.

6/10 Okay

Marty

Liked: Staff & service
The property was convenient. The pet fee is on the high side.
Stayed 1 night in Oct 2023
Response from Sarah Holliday on Oct 18, 2023
We appreciate you being our guest and reviewing your stay. We are delighted that you enjoyed our convenient location. We are happy that you shared your feedback with us and hope to host you again soon.

10/10 Excellent

Samantha A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great that it is so close to the show grounds. A walking bridge to that would be nice
Stayed 1 night in Oct 2023
Response from Sarah Holliday on Oct 6, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and we are delighted that you enjoyed our convenient location to the PA Farm Show. We look forward to welcoming you back to the Staybridge Suites Harrisburg Hershey when you are next in the area.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah Holliday on Oct 6, 2023
It was a pleasure having you as our guest and we are delighted to see that you enjoyed your experience at the Staybridge Suites Harrisburg Hershey. We hope to see you again soon!