Room switched for unsafe dirty room!
Posted Jul 18, 2016
Last hotel stop on east coast college trip. Two queen prepaid room was confirmed but given away. Upon arrival were given dirty king room and cot. No towels. Bathroom soiled and never cleaned from previous guests. No effort to clean. Worst of all, man cleaning rooms in the morning was told not to enter room by husband "daughters getting ready". Man entered room, was shocked to see me, an adult, in the room but continued to attempt entering. I started yelling "get out". We quickly gathered our things and checked out. Hotel near college campus. Not a safe environment for families, especially women!
Comment from Hotel Management
Aug 20, 2016 by GM-Whitewater, Hotel Management
We sincerely apologize for not having your room ready upon arrival.
Additionally, the housekeeping gentleman entered your room in the morning to clean as a checkout and did not realize that everyone in the room had not checked out of the hotel.
I appreciate that we were able to reach a satisfactory resolution with you and hope to welcome you again in the future.