Dear Jason,I would like to extend my sincerest apologies for the shortcomings you experienced during your recent stay at our hotel. Your feedback is incredibly valuable to us, and we are truly sorry that we fell short of meeting your expectations.We understand your concerns regarding the pricing, the condition of our facilities, the lack of a complimentary continental breakfast, and the issue with the coffee cup lids. Please know that we take your comments very seriously, and I have shared your feedback with our leadership team.It is disappointing to hear that you would not choose to stay with us again, and we genuinely regret any inconvenience this may have caused you. We strive to provide all our guests with a comfortable and enjoyable experience, and it is clear that we have not succeeded in your case.We would like to express our gratitude for bringing these matters to our attention and giving us the opportunity to improve. Your satisfaction is our top priority, and we hope that you will consider giving us another chance to exceed your expectations in the future.Once again, please accept our deepest apologies for the inconveniences you encountered. If there is anything else we can do to make amends or if you would like to discuss your experience further, please do not hesitate to contact us.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back and restore your faith in our services.

Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize that your stay at Courtyard Marriott Harrisonburg did not meet your expectations.We understand your concerns about the condition of our property, and we want to assure you that we take these issues very seriously. The presence of mildew in your shower and the scratches on the walls are indeed not indicative of the high standards we set for our hotel. We have already alerted our maintenance team to address these issues immediately.Regarding the balcony door, we appreciate your feedback. We will ensure it is repaired or replaced so future guests do not encounter the same difficulty.Although our property has been serving guests for many years, we continually strive to maintain and improve our facilities. Your feedback is valuable to us, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back to a renewed and improved Courtyard Marriott Harrisonburg.

Dear valued guest,Thank you for taking the time to share your thoughts on your recent stay at Courtyard by Marriott Harrisonburg. We appreciate your candid feedback as it helps us improve and better serve our guests.We're sorry to hear about your experience with the sheets not staying over the bed's edge. We understand how this can affect your comfort and rest, and we will ensure to address this with our housekeeping team to improve the quality of our bed-making process.Your comments regarding the pillows and their covers have been noted, and we apologize if they didn't meet your expectations. We strive to provide a comfortable and inviting environment, and your feedback is crucial in helping us achieve that goal.We also regret to hear about the issues you experienced with the room temperature. A comfortable, well-conditioned room is fundamental to an enjoyable stay, and we're sorry that we fell short in this regard. Our maintenance team has been informed about this issue and will work diligently to rectify it.We look forward to welcoming you back to Courtyard by Marriott Harrisonburg and showing you the improvements we have made based on your valuable feedback.