Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas

Reviews of Hampton Inn Harrisonburg - University

2.5 out of 5
Hampton Inn Harrisonburg - University
85 University Blvd, Harrisonburg, VA

Reviews

7.6

Good

Rating 10 - Excellent. 331 out of 1000 reviews" "
Rating 8 - Good. 331 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service
The room was small in comparison to other hotels. Breakfast was outstanding Hotel staff friendly and helpful
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Barbara, it's wonderful to hear that you enjoyed our delicious breakfast at Hampton Inn Harrisonburg University. We're grateful for your comments on the friendliness and helpfulness of our team members. Regarding your feedback on the room size, we assure you our accommodations are designed to offer comfort and efficiency. We look forward to welcoming you back for another memorable stay.

4/10 Poor

Maureen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This Hampton Inn was old, not clean and not maintained. We will not be coming here again.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Maureen, we regret to hear about your less-than-satisfactory visit. We strive to always maintain cleanliness and quality in our establishment. It's unfortunate your experience did not meet these standards. While we understand you may have reservations about returning, we'd appreciate another chance to elevate your experience should you choose to join us in the future.

8/10 Good

Arlene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
convenience off highway, excellent breakfast, plenty of fresh options. Good coffee
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Arlene, it's wonderful to hear that you found Hampton Inn Harrisonburg University conveniently located and enjoyed our variety of breakfast offerings and quality coffee. We strive to make every guest's stay as comfortable and enjoyable as possible. We look forward to welcoming you back on your next visit.

8/10 Good

OJ

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 26, 2024
OJ, thanks for your Expedia rating of Hampton Inn Harrisonburg University. We're happy to know your stay must have been satisfying. It's our goal to create positive experiences for all our guests, and we hope to welcome you back in the future for an even better stay.

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Laura, it's great to see your top score! We're delighted you had a wonderful stay at Hampton Inn Harrisonburg University. Your satisfaction means a lot to us. We hope we can look forward to welcoming you back in the near future. Safe travels!

2/10 Terrible

Carolyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel for its proximity to JMU. AVOID IT! We stayed for a night- just needed somewhere to rest and shower before heading to the university for an event that was very early the next day. So long story short son and I get about 7 hours of sleep and get up to shower. SHOWER HEAD WAS BROKEN. Like not working not even a trickle. To the front desk clerks credit he opened up the room next door so we could at least shower. However, they didn’t have maintenance around at 6:40 am to address or fix the issue. My takeaway test all faucets to make sure they work and there’s hot water- no matter how exhausted I am.
Response from Customer Service on Mar 3, 2024
Carolyn, it is regrettable to hear about the inconvenience you experienced with the bathroom facilities during your stay. We appreciate your patience while our front desk colleague provided an alternative solution early in the morning. Our aim is to prioritize our guest's comfort, and we highly value the feedback for improvement. We hope that in the future, we will have a chance to provide you with an improved stay should you need accommodations close to JMU again.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Thank you for the 4-star rating, Dan!We are delighted to see that you had a wonderful time at Hampton Inn Harrisonburg University. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 Okay

Lumy, Heathsville

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I needed a place to stay mid-trip and selected Hampton Inn based on my previous experiences. But, this particular property needs updating. It does not feel or look like an HHonors hotel. Having said that staff was very nice.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Lumy, thank you for sharing your experience. We're glad to hear that our team members were helpful, but we understand that certain aspects of the property did not quite meet your expectations. Your feedback regarding the need for modern updates has been noted and will be beneficial for improvements. We hope for the opportunity to serve you better in the future.

2/10 Terrible

Peter

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to our room It was filthy Floor was dirty and a bra and underwear were on the floor The most disgusting Hilton room ever Steer clear of this property
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Peter, it's regrettable to hear about your recent experience. We strive to maintain high cleanliness standards and it's concerning to hear about the state of your room upon arrival. We have brought your feedback to the attention of our dedicated team members to ensure future improvements. Despite this experience, we hope that you'll give us another chance for a superior visit.

8/10 Good

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a faint sweaty type smell and bedding wasn't displayed well when entering the room.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Dan, thank you for your feedback. It's regrettable to hear that your room did not meet your full expectations in terms of aroma and bedding presentation. We strive for a superb guest experience and your comments help inform areas of improvement. We hope to welcome you back so we can give you the top-notch experience you deserve at the Hampton Inn Harrisonburg University.

10/10 Excellent

Sylvia

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Sylvia, it's great to know you had a wonderful experience at Hampton Inn Harrisonburg University. We value your feedback and hope to welcome you back on your next visit!

10/10 Excellent

Wendy, Pittsford

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Wendy, thank you for taking the time to rate the Hampton Inn Harrisonburg University. We are delighted that your stay met your expectations. We look forward to welcoming you back in the future.

2/10 Terrible

Debra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so dirty. The carpeting needs replacing. There were tears, dirty spots and even blood stains. I couldn’t use the phone in the room to call downstairs because there was so much grime on the phone. Walls in the rooms were beat up. The hallway not much better. Obviously whoever owns the place takes zero pride.
Stayed 2 nights in Dec 2023

8/10 Good

Andrea

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for the 4-star rating, Andrea!It's great your time at Hampton Inn Harrisonburg University was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

4/10 Poor

Mary

Shower didn't work
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Mary, it's disheartening to see that your experience didn't meet expectations. Your satisfaction is important to us and we appreciate your feedback. We wish you the best in your future travels and hope for another opportunity to provide an improved experience.

2/10 Terrible

James

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed.
Not so amazing. No microwave in rooms. No ice bucket in my room. Had to go and get one.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 11, 2023
James, we appreciate your feedback. We regret to hear about the lack of amenities in your room. We understand how important these can be during a stay and we're sorry for this inconvenience. Please know that issues of this nature are not common and your comments have been shared with the team to ensure future stays are up to standard. Thank you for bringing this to our attention.

10/10 Excellent

Kathleen

Liked: Cleanliness, property conditions & facilities
Very nice
Response from Customer Service on Feb 14, 2024
Kathleen, it's wonderful to hear that you had an enjoyable stay at the Hampton Inn Harrisonburg University. Thank you for taking the time to leave us your gracious comment. We hope to see you again in the future!

10/10 Excellent

Ricky

Stayed 1 night in Sep 2023
Response from Customer Service on Nov 19, 2023
Thank you for the fantastic rating, Ricky!It's outstanding you had such a wonderful experience at Hampton Inn Harrisonburg University. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Amanda, it's wonderful to see that you had a pleasant experience with us at Hampton Inn Harrisonburg University. Our team members strive to ensure our guests feel welcome and comfortable. We hope to see you again soon!

10/10 Excellent

Peter, Roanoke

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice breakfast choices.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 9, 2023
Peter, it's fantastic to hear you enjoyed your stay at Hampton Inn Harrisonburg University. We're delighted our team was welcoming and you appreciated our breakfast selection. We look forward to hosting you again soon!

6/10 Okay

Cindy, Purcellville

Traveled with partner
Frustrating to have made a king reservation…call to confirm our room was still available when we were running late only to arrive to double beds.
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 5, 2023
Cindy, we deeply regret hearing about the mix-up concerning your preferred room type. It's of utmost importance to us that all guest preferences are accurately met and we're sorry that this was not the case for you. Please rest assured, we will take steps to improve our reservations process to prevent such instances in the future. We hope you will still consider us for your next visit for a seamless stay.

6/10 Okay

Steve

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not the best Hampton Inn
The bed was hard and uncomfortable. The room was too small and the layout terrible.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Steve, we regret to hear about the discomfort you felt during your stay concerning the bed and room design. Our goal is to provide spaces that facilitate relaxation and pleasure for all guests. Your feedback will be shared with the relevant teams to ensure improvements are made. Please don't hesitate to contact us directly for any future specific needs. We hope to have an opportunity to welcome you back for a better experience.

2/10 Terrible

Beth

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 12, 2023
We appreciate your feedback, Beth.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Convenient location to campus and restaurants.
Stayed 1 night in Sep 2023
Response from AGM on Oct 17, 2023
Thank you Michael I'm glad you enjoyed your stay. Hope to see you next time you're in town

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not so clean
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 10, 2023
We appreciate the feedback.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Terrible

Christopher

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
They overbooked our room. Got here at 11:30pm and now just starting to clean room. Having to wait 20-30 minutes to clean. We drove 4 hours for this????
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 9, 2023
Christopher, it's regrettable to hear about your recent experience of having to wait for your room to be prepared, especially after a lengthy drive. Ensuring a smooth check-in for our guests is important to us. Your feedback will be shared with our team for review to enhance our services. We hope you'll give us another chance to show you the quality hospitality you deserve.

2/10 Terrible

Mike, MONTGOMERY VILLAGE

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 26, 2023
Mike, it's disappointing to learn that your recent stay wasn't up to expectations. Our aim is to enhance guest experiences, and your input can guide these efforts. We hope for an opportunity to provide you with a better experience in the future.

8/10 Good

Michelle

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property a little dated. Old elevators, old floors in room. Rooms were clean but small.
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 3, 2023
Michelle, thank you for sharing your appreciation for the cleanliness of Hampton Inn Harrisonburg University. We're glad you noticed our efforts in ensuring cleanliness. As for your feedback on some features appearing to be of a certain age and room size, it’s through comments such as yours that we’re able to reflect on areas where we could potentially improve. We value your feedback and hope to have the opportunity to serve you again in the future.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The room was clean and well lit. It was a tough week and weekend, however, for Hampton Inn. A busy week they didn't seem to be prepared for. Internet service was down which meant delays in checking in and guests had to be walked to their room and let in. The room was supposed to have a microwave but didn't and I was told there were none available. My only option was to buy one to use in the room. The refrigerator didn't work correctly, maintaining a tepid temperature in lieu of cold. The batteries in the tv remote were dead. I went to the front desk to get replacement batteries. The replacement batteries were dead. The next day, I asked for and received two more batteries from the front desk. Those batteries were dead as well. The next day, I finally specifically asked for **new** batteries. The ice machine wasn't working but there was no sign indicating that.
Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 2, 2023
It seems your stay didn't quite meet your expectations and for that, we apologize. The issue with internet connectivity resulting in check-in delays and the need for guided room entry is unusual and will be looked into. We're also addressing your feedback about the lack of a microwave, refrigerator efficiency, and the TV remote issues to enhance our guest experience. We apologize that the ice machine was out of order and we'll ensure proper communication about such matters in the future. We hope for the opportunity to provide a smoother stay for you next time around.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 21, 2023
Thank you for the 5/5 rating, David!It's excellent you enjoyed your time at Hampton Inn Harrisonburg University so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 28, 2023
Linda, thank you for taking the time to rate your stay at Hampton Inn Harrisonburg University. We're thrilled to see you had a great visit. We hope to serve you again soon!

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and easy to get into.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 26, 2023
Thanks for the 4/5 rating, Amy!We're thrilled you enjoyed your time at Hampton Inn Harrisonburg University so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Thomas J, Laurel

Stayed 2 nights in Sep 2023
Response from Customer Service on Nov 1, 2023
Thomas, thank you for choosing Hampton Inn Harrisonburg University. It's wonderful to see your high rating, which suggests you had a great experience with us. We value your patronage and look forward to welcoming you back in the future.

10/10 Excellent

robert

Stayed 1 night in Sep 2023
Response from AGM on Sep 21, 2023
Thank you for staying with us I'm glad you enjoyed your stay.

10/10 Excellent

Angela

Stayed 1 night in Aug 2023
Response from AGM on Sep 8, 2023
Thank you for staying with us I am glad you have a good experience.

6/10 Okay

JEMMA

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When I check in the front staff doesn’t looks nice and doesn’t want to talk to me.
Stayed 1 night in Aug 2023
Response from AGM on Sep 8, 2023
I'm sorry your check in experience was not friendly. I will speak to the staff Thank you for your feedback

6/10 Okay

Robert

Traveled with family
Liked: Staff & service
Room was nice, but rest of hotel needs an upgrade. It is also a pet friendly hotel, so if you have allergies- don’t stay there.
Stayed 1 night in Aug 2023
Response from AGM on Aug 22, 2023
Thank you for choosing our hotel. We are in the process of doing upgrades. And yes we are pet friendly.

10/10 Excellent

Jeffrey

Stayed 1 night in Aug 2023
Response from AGM on Sep 8, 2023
Thank you for staying with us I'm glad you enjoyed your stay Michelle FIorvante AGM

8/10 Good

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tub where very slippery. I had a semi handicap room and had to be very careful when taking a shower. I had other friends that were staying there state the same thing. No strips in the bath tub to preventing sliding.
Stayed 4 nights in Aug 2023
Response from AGM on Aug 17, 2023
Joanne:Thank you for staying at our hotel I will address this information with our team. Hope to see you again when you are in the area Michelle Fiorvante

4/10 Poor

William

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our first room assignment smelled like urine so staff reassigned to other room which was better but had no privacy curtain. Staff was very nice
Stayed 1 night in Aug 2023
Response from AGM on Aug 17, 2023
Wiilliam:I am so sorry you had an unpleasant experience at our hotel I will address this with my team. Hope to see you again when you are in the area.Michelle Fiorvante

4/10 Poor

John

Traveled with family
Liked: Cleanliness, staff & service
Pool not open
My family booked this hotel because of the outdoor pool that is the face of the hotels website. We were visiting Shenandoah and hiking and would have loved to use pool. We were told after finding pool empty and closed that pool was not open all summer. Should really state this when booking!!
Stayed 4 nights in Aug 2023
Response from AGM on Aug 17, 2023
John:I do apologize for our pool not being open It has been under full renovation this summer. Hope to see you next time when you are in our area. Michelle Fiorvante

6/10 Okay

Norene E

Liked: Cleanliness, room comfort
Hampton Inn University Harrisonburg
The bed clothes were clean. The carpet squares were coming apart which is unsafe. At desk he said I was getting an assessable room. But there was No walk -in tub. Grab bar should be at the back end to use when stepping up and over, not where the water is running. The toilet was very very low. It needs to be very high. Pool not usable. We were not told.
Stayed 1 night in Jul 2023
Response from AGM on Aug 17, 2023
Norene:I do apologize for your unpleasant experience at our hotel I will address these issues with my staff. the pool is under full renovation this year. Hopefully we will see you again when you are in the area and make your stay a better experience.Michelle Fiorvante

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Going down hill
Lots of things looked kind of run down. Chipped paint, smears on the woodwork, elevator doors. The continental breakfast was poorly stocked. The biggest issue was that we discovered that our door was never locked unless we were in the room and had manually engaged the deadbolt. We were going down for breakfast and my wife checked the door and it would open without using the key. It never would lock.
Stayed 1 night in Jul 2023
Response from AGM on Aug 17, 2023
Stephen:I do apologize for your experience at out hotel. We did address the door issue with our Maintenace team. We are making a lot of changes at the hotel so hopefully when you are in the area, we will see you again. Michelle FIorvante

10/10 Excellent

Ralph, Ellicott

Stayed 4 nights in Jul 2023
Response from AGM on Aug 17, 2023
Ralph:Thank you for staying at our hotel. Hope to see you again in the future. Michelle Fiorvante

10/10 Excellent

Carl J

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Jul 2023
Response from AGM on Aug 17, 2023
Carl:Thank you for staying at our hotel hopefully we will see you again in the future.Michelle FIorvante

6/10 Okay

Doug

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was not available due to "routine maintence". The folks working on the pool were jackhammering the bottom of the empty pool. Not routine at all. Front desk gave me a discount which we appreciated but really....this pool won't be usable for a long time. In a gracious world, they would notify their guests, but we all know they won't.
Stayed 2 nights in Jul 2023
Response from AGM on Aug 17, 2023
Doug:apoligeI do apologize for our pool being closed. It was a full renovation that was delayed over the season. If you are in the area again it is now up and running, I am sorry you weren't informed before check-in Michelle Fiorvante Michelle Fiorvante

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was dust or some type of film all over the desk I needed to wipe off before I put things down. The front desk was great but it would have been nice to know if we needed something over the weekend we needed to ask.
Stayed 2 nights in Jul 2023
Response from AGM on Aug 17, 2023
I do apologize that your experience with our hotel was not up to par. I have spoken with our team about the condition of your room. And the front desk also. Hope to see you again if you are in the area.Michelle Fiorvante

8/10 Good

Walter

Stayed 1 night in Jul 2023
Response from General Manager on Jul 7, 2023
Thank you Walter for the 8 on the 10!

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness
No bottled water or soft drinks were available at this property. Very limited snack options available. Waited approx 15-20 minutes for hot breakfast foods to be prepared at 8 am. The same with the availability of coffee.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 7, 2023
Steven,Thank you for sharing your recent experience with others. We are very sorry to hear that our delayed delivery impacted your stay so much. Please know that the Treats Shop has been restocked!

10/10 Excellent

Beatrice

Stayed 1 night in Jun 2023
Response from General Manager on Jul 7, 2023
Beatrice,Thank you for your 10 out of 10!