I was very upset about the check in process. My family and I arrived late at night on our check in date, to find the front doors locked,no one answering the call button left on the front door, and no one answering the front desk phone. We were finally let in by someone coming back into the building with a key. We went to the front desk where a sign was stating the front desk person would be back at 6am. We called the number that was left on the sign and again there was no answer. Thankfully my paperwork was left on the front desk along with my keys. My husband had to reach over to grab it. Thankfully the keys had already been activated. We also had our reservation assigned to pay on arrival and my card was charged earlier that day as well.