Candlewood Suites Hartford Downtown, an IHG Hotel

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Premium bedding, pillowtop beds, desk, blackout drapes
Premium bedding, pillowtop beds, desk, blackout drapes
Premium bedding, pillowtop beds, desk, blackout drapes
Premium bedding, pillowtop beds, desk, blackout drapes

Overview of Candlewood Suites Hartford Downtown, an IHG Hotel

Candlewood Suites Hartford Downtown, an IHG Hotel

2.5 star property

4.1/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
370 Market Street, Hartford, CT, 06120

Explore the area

  • Popular LocationConnecticut Science Center12 min walk
  • Popular LocationConnecticut Convention Center15 min walk
  • Popular LocationConnecticut Golf Land and Games11 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)16 min drive

Choose dates to view prices

About this area

Hartford

Candlewood Suites Hartford Downtown, an IHG Hotel is located in Downtown Hartford, a neighborhood in Hartford, and is in the city center. Old State House and Butler McCook House and Garden are local landmarks, and travelers looking to shop may want to visit Westfarms Mall and Manchester Parkade. Looking to enjoy an event or a game while in town? See what's happening at XL Center or Dunkin' Donuts Park.

What's nearby

  • Dunkin' Donuts Park - 4 min walk
  • Riverside Park - 9 min walk
  • Connecticut Science Center - 12 min walk
  • Connecticut Convention Center - 15 min walk
  • Connecticut Golf Land and Games - 11 min drive

Getting around

  • Hartford Union Station - 15 min walk
  • Bradley Intl. Airport (BDL) - 16 min drive

Restaurants

  • City Steam Brewery — 9 min walk
  • Sorella — 9 min walk
  • Jojo's Coffee Roasting Co — 10 min walk
  • Vaughan's Public House — 10 min walk
  • Vaughan's Public House — 10 min walk

About this property

Candlewood Suites Hartford Downtown, an IHG Hotel

Business-friendly hotel in the heart of Downtown Hartford
Close to XL Center and Xfinity Theatre, Candlewood Suites Hartford Downtown, an IHG Hotel provides dry cleaning/laundry services, a gym, and a 24-hour business center. Stay connected with free in-room WiFi, and guests can find other amenities such as a snack bar/deli.
You'll also enjoy perks such as:
  • Swimming pool
  • Free self parking
  • A 24-hour front desk, a front desk safe, and an elevator
  • Multilingual staff and smoke-free premises
  • Guest reviews speak well of the breakfast, helpful staff, and location
Room features
All 81 rooms feature comforts such as premium bedding and pillow menus, in addition to perks like air conditioning and separate dining areas. Guests reviews speak well of the clean rooms at the property.
Other conveniences in all rooms include:
  • Pillowtop mattresses and free cribs/infant beds
  • Kitchens with full-sized refrigerators/freezers, dishwashers, and microwaves
  • 42-inch flat-screen TVs with premium channels
  • Separate dining areas, stovetops, and cookware/dishes/utensils

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Things to do

  • Fitness center
  • Swimming pool

Family friendly

  • Free cribs/infant beds
  • Full-sized refrigerator
  • Kitchen
  • Laundry facilities
  • Microwave
  • Separate dining area
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Conference space (650 square feet)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 31 2021 to December 31 2021 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
Up to 80 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of USD 100.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Candlewood Suites Hartford Downtown Hotel
Candlewood Suites Hartford
Candlewood Suites Hartford Downtown
Candlewood Suites Hartford Downtown, an IHG Hotel Hotel
Candlewood Suites Hartford Downtown, an IHG Hotel Hartford
Candlewood Suites Hartford Downtown, an IHG Hotel Hotel Hartford

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 112 out of 271 reviews
5 - Excellent 41%
Rating 4 - Good. 102 out of 271 reviews
4 - Good 38%
Rating 3 - Okay. 30 out of 271 reviews
3 - Okay 11%
Rating 2 - Poor. 16 out of 271 reviews
2 - Poor 6%
Rating 1 - Terrible. 11 out of 271 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with my overall experience. I would definitely stay here again.
Stayed 3 nights in Jan 2022

1/5 Terrible

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like anything they didn’t even come to clean my room once and I was there for 6 days offered no tissue no towels and when I checked out early didn’t even give me a refund never again will I stay there
Stayed 6 nights in Nov 2021

2/5 Poor

Business traveler
Liked: Amenities
Disliked: Cleanliness
I stayed here 2X. The first time, the room was great - clean, neat, fresh sheets, etc. However, I was disappointed that housekeeping did not come in even though I stayed for 10 days; the notice in the room said that housekeeping would come after a week. As another reviewer mentioned, the elevator smelled like mildew - but the first room smelled OK. The second time, I had a room that looked neat but did not smell right in places. For example, when I showered, there was a really unpleasant smell that became more powerful; I suspect it was mildew - perhaps mixed with something else. I asked the front desk for another shower curtain; after I changed it, the shower smelled much better. When I went to the bed and lay down, I was surprised to realize that some of the pillows did not smell like the covers had been recently washed. One surface smelled like someone else's shampoo/lotion. Some other surfaces smelled a bit like mildew. One of the unused towels (all white) had some black stuff on it. Let's just say that this experience wasn't what I had been expecting. As far as the front desk goes, a few people were great and a few people did not seem to care very much.
Stayed 2 nights in Nov 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and property was clean but the staff was not friendly and I was asked for to have my credit card and driver's license to be copied for there records. I told them no but it was a strange request that I did not feel comfortable with.
Stayed 4 nights in Oct 2021

1/5 Terrible

Stayed 1 night in Oct 2021