I stayed here 2X. The first time, the room was great - clean, neat, fresh sheets, etc. However, I was disappointed that housekeeping did not come in even though I stayed for 10 days; the notice in the room said that housekeeping would come after a week. As another reviewer mentioned, the elevator smelled like mildew - but the first room smelled OK. The second time, I had a room that looked neat but did not smell right in places. For example, when I showered, there was a really unpleasant smell that became more powerful; I suspect it was mildew - perhaps mixed with something else. I asked the front desk for another shower curtain; after I changed it, the shower smelled much better. When I went to the bed and lay down, I was surprised to realize that some of the pillows did not smell like the covers had been recently washed. One surface smelled like someone else's shampoo/lotion. Some other surfaces smelled a bit like mildew. One of the unused towels (all white) had some black stuff on it. Let's just say that this experience wasn't what I had been expecting. As far as the front desk goes, a few people were great and a few people did not seem to care very much.