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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
900 East Main Street, Meriden, CT

Reviews

7.4

Good

Rating 10 - Excellent. 304 out of 1002 reviews" "
Rating 8 - Good. 338 out of 1002 reviews" "
Rating 6 - Okay. 165 out of 1002 reviews" "
Rating 4 - Poor. 99 out of 1002 reviews" "
Rating 2 - Terrible. 96 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, staff was friendly. Room was clean and comfortable and had every amenity of much more expensive hotels.
Stayed 1 night in Apr 2024

8/10 Good

janmarie

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Manager on Apr 17, 2024
Thank you for choosing to stay with us. We look forward to serving you again in the future.

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Manager on Apr 13, 2024
Thank you so much for giving High Rating and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Your business is very important to us and we hope to see you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Property Manager on Apr 10, 2024
Thank you so much for giving Five Rating. I will share your review with our Team. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

8/10 Good

Ronald

Traveled with family
Well used property
Stayed 1 night in Apr 2024
Response from Property Manager on Apr 6, 2024
Thank you for choosing to stay with us. soon we are planning renovations at the property, We hope to see you again.

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Property Manager on Apr 6, 2024
Thank you so much for giving High Rating. We very much appreciate and value your feedback and will share it with our team. Your business is very important to us and we hope to see you again.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Manager on Apr 6, 2024
Thank you so much for giving High Rating. We very much appreciate and value your feedback and will share it with our team. Your business is very important to us and we hope to see you again.

10/10 Excellent

Roshaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it maybe add turkey sausages or chicken or beef no pork products and offer pancakes
Stayed 3 nights in Mar 2024
Response from Property Manager on Apr 3, 2024
Thank you so much for giving High Rating. I will share your review with our Team. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My entire stay was amazing.
Stayed 2 nights in Mar 2024
Response from Property Manager on Apr 1, 2024
Thank you so much for the Five Star Rating, fantastic review on Property and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Property Manager on Mar 27, 2024
Thank you for choosing to stay with us and giving high rating. Your business is very important to us and we hope to see you again.

4/10 Poor

Jennifer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water was freezing cold, no hot water when I went to shower. Staff at the desk was not pleasant and seemed not to care. The hotel smelled like pure weed and it states no smoking
Response from Property Manager on Mar 25, 2024
We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our staff. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately. We look forward to serving you again in the future.

8/10 Good

Alondra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Manager on Mar 24, 2024
Thank you for choosing to stay with us and giving high rating. Your business is very important to us and we hope to see you again.

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and good
Stayed 1 night in Mar 2024
Response from Property Manager on Mar 19, 2024
Thank you so much for giving Five Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

10/10 Excellent

Niuheva

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service, great breakfast and very well clean room.
Stayed 5 nights in Mar 2024
Response from Property Manager on Mar 19, 2024
Thank you so much for the fantastic review by giving Five Star Rating and appreciation on our Property. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good i recommend
Stayed 3 nights in Mar 2024
Response from Property Manager on Mar 16, 2024
Thank you for choosing to stay with us and five star rating. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Property Manager on Apr 6, 2024
Thank you so much for giving High Rating. We very much appreciate and value your feedback and will share it with our team. Your business is very important to us and we hope to see you again.

10/10 Excellent

Cristina

Stayed 1 night in Mar 2024
Response from Property Manager on Apr 3, 2024
Thank you for choosing to stay with us and giving high rating. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Your business is very important to us and we hope to see you again.

6/10 Okay

Paulina

Liked: Staff & service
I could use an upgrade , the hall ways had a smell of cigarette, and around 3 am . There were some people walking by are where so loud .
Stayed 1 night in Mar 2024
Response from Property Manager on Mar 12, 2024
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately. We look forward to serving you again in the future.

4/10 Poor

Henry

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like smoke, as did the whole hall. Price of replacement stickers on many things in room which believes me to think it's an unsafe and sketchy area. Not as clean and up to date as it should have been.
Stayed 1 night in Feb 2024
Response from Property Manager on Mar 8, 2024
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately.

6/10 Okay

Lauren

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Property Manager on Feb 26, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good.
Stayed 1 night in Feb 2024
Response from Property Manager on Feb 22, 2024
Thank you so much giving Five Star Rating. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

8/10 Good

nel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Few hotels offer a hot tub at a affordable price. Nice experience. Breakfast ok.
Stayed 1 night in Feb 2024
Response from Property Manager on Feb 19, 2024
Thank you for choosing to stay with us and giving High rating. Your business is very important to us and we hope to see you again!

8/10 Good

Daniela

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Property Manager on Feb 17, 2024
Thank you so much for giving High Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Property Manager on Feb 17, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

6/10 Okay

starrazsha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Property Manager on Jan 23, 2024
Thank you for choosing to stay with us and rating. Your business is very important to us and we hope to see you again.

10/10 Excellent

Genise D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Property Manager on Jan 21, 2024
Thank you so much for giving Five Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

4/10 Poor

Sean

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Not Great
The entire 3rd level corridor smelled like a Phish show. Other guests were very obviously blazing in their rooms. There was also little to no sound dampening for both interior and exterior noise, so you could hear noises from both the hallway and the street. Would not recommend.
Stayed 1 night in Jan 2024
Response from Property Manager on Jan 17, 2024
Please accept our sincere apologies for the inconvenience caused during your stay with us. I will share this with our team.

6/10 Okay

Verified traveler

Liked: Room comfort
Bed was comfortable no hot water for shower in the morning. Luke warm but initial smell on the floor was the smell of marijuana throughout the whole floor and elevator
Stayed 1 night in Jan 2024
Response from Property Manager on Jan 17, 2024
.Thank you for appreciation on our property. Please accept our sincere apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Property Manager on Jan 13, 2024
Thank you for choosing to stay with us and giving high star rating. Your business is very important to us and we hope to see you again!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the frig, microwave, free breakfast, iron/board, and hairdryer. The hotel is walkable to quite a few eateries, CVS and Walgreens. Easy access to the freeway. There is always lemon water, tea and coffee available by the front desk. Everyone is polite and friendly. I would stay there again.
Stayed 3 nights in Dec 2023
Response from Property Manager on Jan 9, 2024
Thank you so much for the fantastic review by giving High Rating, appreciation on property and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

6/10 Okay

Robert

Disliked: Amenities, property conditions & facilities
The rooms are a run down. Carpet and furniture was torn and very worn out. When I checked in the first room I went to had a terrible smoking oder; the second room I was given had a loud heater that hummed all night and had carpet that was torn and furniture that is torn up.
Stayed 2 nights in Jan 2024
Response from Property Manager on Jan 9, 2024
Thank you for your review, choosing to stay with us. Please accept our sincere apologies for the inconvenience caused during your stay with us. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately. Soon we are planning some renovation at property.

10/10 Excellent

Mario

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Property Manager on Jan 9, 2024
Thank you so much for giving High Rating in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future!

2/10 Terrible

Kyisha

Stayed 1 night in Nov 2023
Response from Property Manager on Jan 9, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

4/10 Poor

Kyisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Property Manager on Jan 9, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are polite and friendly. The free breakfast was a plus. There is always coffee, tea and lemon water available in the lobby. Many fast food places, coffee, gas and drug stores in walking distance. I would stay there again.
Stayed 3 nights in Dec 2023
Response from Property Manager on Jan 5, 2024
Thank you for choosing to stay with us and giving high rating, appreciation on staff and breakfast. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Your business is very important to us and we hope to see you again.

6/10 Okay

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Property Manager on Jan 8, 2024
Thank you for choosing to stay with us, We look forward to serving you again in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure no roaches in your room
We have stayed here almost every weekend for the past few months. We booked through Hotels.com and Expedia mainly. We normally get the Kung Suites but decided to do the room with the 2 Queen beds for this stay. We got room 317 and on our second morning my stepson opened a drawer and saw a roach. It was dead and we thought it may have been overlooked. That night at around midnight my Husband called me out of the restroom because he thought he saw something on the wall. I went back to the restroom and saw a couple tiny bugs by the door. He thought they were beetles but I told him they were just tiny roaches, at that time another emerged from under the sink that was larger and clearly a roach. We spoke to the front desk and they said they would check room after we leave and since we booked 3rd party there was nothing they could do and that our stay wasn't that much. (I used Hotels.com to get the best deal I used a retail me not code and each night was 85 instead of the usually 140 before fees but what does that have to do with anything?) I contacted Hotels.com via chat and was informed the hotel decides any actions and they said they found no evidence of roaches. My husband grabbed a worker and told them to come to our room and showed them the roach in the drawer. The cleaning lady was brought in and grabbed it with a glove. Some guy took a photo of the roach. I had the Hotels.com person contact hotel again now that they had actually come to the room and they refunded 1 night
Stayed 2 nights in Dec 2023
Response from Property Manager on Jan 8, 2024
We apologies for the inconvenience caused during your stay with us. We will look into those maintenance issues immediately. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from Property Manager on Dec 30, 2023
Thank you so much for giving High Rating and sharing your experience in recent stay with us. Your feedback is greatly appreciated. We look forward to serving you again in the future.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in. Clean room!
Stayed 1 night in Dec 2023
Response from Property Manager on Dec 27, 2023
Thank you so much for giving Ten Rating and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

6/10 Okay

Carleigh

Business traveler
Liked: Cleanliness
Good for the cost.
It was clean. I overlooked the parking lot, not a mountain view. The heating system was very loud and went on and off all night. Was gone before breakfast, but for the cost it was a decent stay. The mattress needed to be changed or flipped over it was higher in the middle than on the side.
Stayed 2 nights in Dec 2023
Response from Property Manager on Dec 22, 2023
Thank you for choosing to stay with us and appreciation on property. We apologies for the inconvenience caused during your stay with heating system. I have personally addressed this with our housekeeping staff to ensure this won't happen again. Your business is very important to us and we hope to see you again.

8/10 Good

Alison

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Property Manager on Dec 19, 2023
Thank you so much for giving High Rating. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Your business is very important to us and we hope to see you again

10/10 Excellent

Suleyman

Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean. And the staff were nice. Thank you!
Stayed 2 nights in Dec 2023
Response from Property Manager on Dec 18, 2023
Thank you so much for the fantastic review on our property and staff by giving Five Rating and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

10/10 Excellent

Simone, passaic

Stayed 1 night in Dec 2023
Response from Property Manager on Jan 8, 2024
Thank you so much for giving Five Rating, We look forward to serving you again in the future.

2/10 Terrible

Victor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención
Stayed 2 nights in Dec 2023
Response from Property Manager on Dec 15, 2023
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

8/10 Good

Verified traveler

Business traveler
Liked: Room comfort
Stayed 2 nights in Dec 2023
Response from Property Manager on Dec 13, 2023
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

2/10 Terrible

Bianca Rose

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. Numerous times I tried to address issues in regards to our room, bringing to their attention that our room was a non-smoking room and wreaked a cigarette smoke. Due to the smoke I wasn't able to unpack my clothes. Booked a room with a jacuzzi and was told that I did not book that room and only was I able to book that room through the hotel itself and not expedia. Absolutely uncommodating and zero satisfaction. Ultimately the hotel was absolutely filthy. Cops and fire trucks surrounded the building our second night there, absolutely unsafe. When Googling the hotel there has been numerous murders at this property. Please take this hotel off of expedia.
Stayed 2 nights in Dec 2023
Response from Property Manager on Dec 12, 2023
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately. We will work hard and improve our property according to Guest’s requirements.

8/10 Good

Pacianita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Property Manager on Dec 12, 2023
Thank you for choosing to stay with us and giving high star rating. We look forward to serving you again in the future.

6/10 Okay

Erin

Business traveler, Traveled with partner
Disliked: Amenities
The stay was off season. The price was quite a deal. It was barely occupied.
Stayed 2 nights in Dec 2023
Response from Property Manager on Dec 6, 2023
Thank you for choosing to stay with us. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

10/10 Excellent

Carlos J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Property Manager on Dec 5, 2023
Thank you so much for giving Ten Star Rating. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

2/10 Terrible

Anayez

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very dirty & had bedbugs. Very unhappy stay
Stayed 2 nights in Nov 2023
Response from Property Manager on Nov 30, 2023
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. I will share this with pest control partner.