Posted Oct 3, 2016
Upon opening room door, immediately noticed many stuff on the floor, very loud guy's snoring with strong alcoholic smell. It's so scary that I rushed out immediately. After I told the staff, basically they told me that it's not their fault! I asked them should I be afraid that a stranger would open my door and enter into my room while I were sleeping? Was it safe there? As they even did not know who was in that room or which room was occupied. In the new room, hair in the tub.
Courtyard has always been my favorite, but this one definitely was scary! Not sure if they ever clean the bathtub?
Comment from Hotel Management
Oct 5, 2016 by bdlwdagm, Hotel Management
Thank you for sharing your recent experience with us at the Hartford Windsor Courtyard. We definitely appreciate the honesty. I am terribly sorry to hear what you have experienced during your stay here with us. I have shared your feedback with our housekeeping department in regards to room cleanliness and front desk team handling the situation. Let me assure you that this was not typical of our high level standards of service. I would like to apologize on behalf the Hartford Windsor Courtyard team. We hope you will give us another try and look forward to your next visit to Windsor.