Ratings based on 69 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Silver Spring MD

Excellent value.

Posted Jan 18, 2017
Pros: the kitchen.
Cons: more under cabinet kitchen lighting
Tina at the front desk was very welcoming and efficient. The room was very clean and had calm decor. One very minor complaint was the stark brightness of the overhead lighting in the kitchen area, a bit much in the morning. The full size kitchen was a pleasant surprise and made my stay more like home. The bed was comfortably firm and the recliner and desk were just right. The location was great, just off 84, but set back enough on the edge of a nice park. I will be staying here when in West Hartford.
Comment from Hotel Management
Jan 19, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to read you received excellent customer service from our staff. It is also satisfying to read your approval of the cleanliness of your room and the fully equipped kitchen. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Pros: Its in a remote enough area that its nice and quiet. Easy to get a good night sleep.
Location: I was there for an interview and didn't have time to look around town.
The place was nothing special but decent for the discounted price I got. When I tried to check out in the morning I waited 15 minutes and no one ever came to the front desk so I had to leave my key card and a note. I found that a bit unprofessional.
Comment from Hotel Management
Jan 12, 2017 by Manager, Hotel Management
Thank you for sharing your experience. I am pleased to read you enjoyed your stay at our hotel and the quiet atmosphere, however, I apologize for the lack of coverage at the desk. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, NY, Jamaica

Posted Dec 11, 2016
Very friendly and helpful staff but have no first aid information for hospital visit in an emergency. Need to be more information given to guests about the nearby UConn Medical Center and Emergency facilities. There is one very reliable and honest taxi person who I was glad to be referred to by them - his name is Carlos. Wished for some fresh fruits, plain toast and yogurt for breakfast. Too much sweet stuff. Would still return but would go shopping first.
Comment from Hotel Management
Dec 14, 2016 by Manager, Hotel Management
Thank you for taking the time to share with us your feedback on your recent experience at our Extended Stay in Farmington. I am so pleased to hear that you will be returning, but I was concerned that we could not provide you with the information you needed. Please know that it is our goal to provide you with everything you need while staying as our guest and I apologize that we fell short of that. I will be sharing your comments with our staff and using your feedback to improve our service and I will certainly share your comments regarding the breakfast items on the grab and go with our corporate office. Thank you again and I look forward to seeing you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Clean, large rooms

Posted Nov 30, 2016
I enjoyed my stay very much, wish to go there again with my bf!
Comment from Hotel Management
Dec 14, 2016 by Manager, Hotel Management
The team and I appreciate your remarks. It is good to know you valued the size of your room and that you enjoyed your overall stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified traveler from Maine

Don't extend your stay

Posted Nov 28, 2016
I stayed at two different Extended Stay hotels on this trip, and neither one of them felt clean or convenient. However, both desk clerks kind of apologized for the lame "Grab and Go" breakfast that they advertise. Don't stay there.
Comment from Hotel Management
Dec 1, 2016 by Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize that our hotels do not feel convenient or clean. We strive to make all our guest have an enjoyable experience. I am sorry that we did not meet your expectations. I will be sure to share your feedback so that we can work to improve on our service. Thank you again for sharing your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Overnight stay w/daughter-cooking meal-Priceless

Posted Nov 7, 2016
Location: The Westfarms Mall is close by as well as the Capital, Hartford.
I stayed at this establishment with my daughter for an overnight and I was very happy to see that an Extended Stay venue was available in the area I wanted. I was greeted by a very personable young man named Brandon and he was wonderful in getting me all I needed as well as answering any questions. The room was quaint and functional and after realizing that I had to get the kitchen stuff from the front desk, I was able to do all I needed right in my room and spend the time at a table with my daughter as if we were home. The Whole Foods Market was 10 mins away, so I was able to get all I needed quickly. Bathroom was clean and the room was comfortable. If you plan on staying, I would remember napkins of some type and any storage things you may want. I was completely satisfied with my stay but for the lack of coffee or tea at the front desk for those who do not want to buy coffee for an overnight or short stay, or if they are the only one who drink coffee in their party. And maybe give some better dairy/gluten free options at the breakfast bar. :-)
Comment from Hotel Management
Nov 10, 2016 by Manager, Hotel Management
It is so rewarding to read the wonderful time you had staying with us. We are thrilled you took advantage of the fully equipped kitchen provided in your room and that you received excellent customer service from our staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3 out of 5
by A verified traveler from Canada

Bare basics here

Posted Oct 28, 2016
Pros: It was clean.
Cons: I didn't realize there was no housekeeping - perhaps this was an oversight on my part. Otherwise it was fine.
Location: I was there for a conference so don't really know. The nearest starbucks was about 5 miles away.
The hotel was clean. No USB port for charging, no conditioner just shampoo, towels smelled fresh but were thin. The only vague disappointment was no housekeeping service - it's just nice a nice treat to come back the room with the bed made up! Also, the grab and go breakfast bar only had coffeemate for hot beverages, no milk or cream.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 17, 2016
Nice clean comfortable stay. Quiet location. Dog friendly.
Comment from Hotel Management
Oct 20, 2016 by Manager, Hotel Management
We appreciate you taking the time to write a review. It is great to see that you were provided with excellent accommodation, our quiet location was suitable, and that you value our pet-friendly policy. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2016
Pros: The whole property is super clean. Very quite and the rooms were very nice & comfortable.
Cons: A much better breakfast for those that are only staying 1 or 2 nights.
Very quite and the rooms were very nice & comfortable.
Comment from Hotel Management
Oct 20, 2016 by Manager, Hotel Management
We appreciate you taking the time to write a review and for choosing to stay with us. Despite our grab-and-go breakfast not satisfying you, I am glad that out clean property and comfortable rooms were to your liking. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from iowa city, ia

Right off the hwy

Posted Sep 11, 2016
Very clean and useful. We only used it for a stopover on our way by but if you had to stay longer, it would be even more value. Would stay here again.
Comment from Hotel Management
Sep 19, 2016 by Manager, Hotel Management
Thank you for sharing your experience. I'm glad to read you were provided with clean, comfortable accommodations when you stopped to rest at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.