Ratings based on 234 Verified Reviews

3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Always great value for your buck

Posted May 28, 2017
Pros: I like the room layout, cleanliness and style in updated furniture. The room compliments my work style with an in room office space that I enjoy.
Cons: Nothing as long as I am offered the same room type. Very professional in feel and scope.
Location: Very safe environment and 24 hour store nearby.
I enjoy using this hotel when I am in the area as they are very professional and helpful. Hotel staff is quick to offer assistance in any way to which I appreciate.
Comment from Hotel Management
May 28, 2017 by General Manager, Hotel Management
Jon, it was our pleasure having you as our guest at Extended Stay America - Hartford – Farmington. We are delighted to know you loved our excellent service and our staff took excellent care of you. Please visit with us again the next time you are in the area. Sincerely, General Manager
2 out of 5
by A verified traveler from Philadelphia

Pass on this Place

Posted May 1, 2017
Cons: CLEAN the room before someone comes in.
Location: Out of the way, no restaurants in the vicinity.
IWe understood when we went that this was an extended stay hotel so that we wouldnt have maid service daily, but we thought someone would possibly clean the room before we got there. First, the smell of smoke permeated the room, second the bathroom wasnt clean with soap and hair from the previous tennants still there (disgusting). I dont believe anybody cleaned the room. No ice machine. I would tell you to stay away!!!
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Bob, we sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we are really sorry. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and quiet extended-stay style hotel

Posted Apr 27, 2017
Pros: Quiet and clean.
Cons: Breakfast; having ice machine.
Location: Good access to the highway and services, although you will have to travel for a decent restaurant.
Clean and quiet; easy to sleep-in. Accommodations minimal: no ice machine, no morning newspaper, and the advertised "take-away breakfast" is coffee, oatmeal packets, and bars, with no common area to eat it in; so don't count on anything satisfying that you don't bring in yourself. Staff is generally pleasant, and a quiet night is worth other inconveniences.
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Hartford - Farmington for your visit and for sharing your comments. We are glad that you liked our well-kept property, convenient location, as well as our courteous associates. However, we are sorry for not being able to impress you with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Worth the $ spent..

Posted Apr 27, 2017
Cons: Breakfast could be a little better..
Decent place to stay for a business trip, Rooms are clean and tidy. Recommended!
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Thanks for the wonderful review of Extended Stay America - Hartford – Farmington. We are delighted to know that your business visit was pleasant and you enjoyed our clean facilities and the excellent value we offer. We appreciate you recommending us and look forward to seeing you again soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

great price

Posted Apr 5, 2017
manger was great very helpful wish I rember her name she works 3 to 11
Comment from Hotel Management
May 22, 2017 by Manager, Hotel Management
We appreciate your comments. It is good to know you were well accommodated by one of our managers. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 27, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from poconos

Clean & quiet

Posted Feb 19, 2017
Clean room quiet location. Full kitchen. Good tv. Nice bathroom. Downside is you have to pay extra for glasses, pots, and in room coffee pot.
Comment from Hotel Management
Feb 22, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am more than pleased to read you were satisfied with the cleanliness of your room and the fully equipped kitchen provided. However, please accept our apologies that the cookware policy was not to your liking. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
by Marlene

This traveler left a rating score only Posted Feb 16, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean room. Great to have kitchenette!

Posted Feb 12, 2017
Brandon was nice and helpful! Even called later to be sure I liked the room and had everything I needed. Great job!
Comment from Hotel Management
Feb 17, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you received great customer service from Brandon. He will be informed on your positive comments regarding his performance. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler

well equipped hotel with small kitchen

Posted Feb 8, 2017
I was only there one night but would recommend for a longer stay Quiet well equipped kitchen and very comfortable
Comment from Hotel Management
Feb 9, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you would recommend our hotel because how comfortable your stay was. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.