Ratings based on 282 Verified Reviews

3.6 out of 5
65% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Mar 23, 2017
Cons: Don't eat at the hotel
Other choices in the area may be a better bet. Local restaurant served in edible food.
Comment from Hotel Management
Apr 1, 2017 by Yvonne, General Manager, Hotel Management
I'm so sorry you didn't enjoy your meal in Silver City. We typically receive great reviews for the meals served! I'm sorry this was not the case for you.
4 out of 5
by Melissa

Posted Feb 7, 2017 on Hotels
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Thank you for being our guest!
2 out of 5
by A verified traveler

Posted Feb 4, 2017
The shower tub was dirty and around the edges of the room
Comment from Hotel Management
Feb 13, 2017 by Yvonne, General Manager, Hotel Management
I'm so sorry to hear you were disappointed with the cleanliness of the guest room. I assure you your concern will be addressed. We work hard every day to be the very best Four Points we can be, and it seems we fell short during your stay. For that I am truly sorry. Thank you so much for taking the time to share your comments. -Y.
4 out of 5
by William

Posted Feb 1, 2017 on Hotels
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Thank you for being our guest!
5 out of 5
by Cathleen

Posted Jan 29, 2017 on Hotels
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to submit your survey and for the great scores! It means a great deal to my team and to me. Thanks again! -Y.
5 out of 5
Recommended
for Everyone
by A verified traveler from Meriden Connecticut

A Beautiful Retreat. ..

Posted Jan 29, 2017
My sister and I decided to meet up on the East Coast I was coming home but I gotta see the grandbaby... I was met my wonderful staff smiling cheerful helpful had no challenges on where to eat or where to shop the room was clean and inviting thank you for a wonderful stay great customer service and wonderful hospitality I will be back to this see my family and stay with you..
Comment from Hotel Management
Feb 19, 2017 by Yvonne, General Manager, Hotel Management
Thank you for this lovely review. We're delighted that you enjoyed your stay. We look forward to your next visit!
3 out of 5
by Justin

Average

Posted Jan 24, 2017 on Hotels
only average, older hotel and looked it. nothing really bad. bed was a little old. just overall average but if it wasn't on an extreme sale, I wouldn't have been happy.
Comment from Hotel Management
Feb 28, 2017
Sorry you weren't delighted with your stay. We're working hard every day to be the best Four Points we can be. Your feedback is appreciated.
1 out of 5
by A verified traveler

Posted Jan 16, 2017
I was denied access into my hotel room. And also denied a refund. Would not recommend his hotel whatsoever. The staff was rude and offered no assistance to my problem.
Comment from Hotel Management
Feb 19, 2017 by Yvonne, General Manager, Hotel Management
I'm sorry we were unable to check you into your room, but we do require our guests to be 21 years or older. We did allow this non-refundable stay to be refunded to you since we couldn't check you in. We look forward to the time that you can enjoy our facility.
3 out of 5
by A verified traveler

Clean and friendly

Posted Jan 12, 2017 on Hotels
Hotel is showing its age, but clean room and friendly staff.
Comment from Hotel Management
Feb 28, 2017
Thank you for your feedback! It's appreciated.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 10, 2017 on Hotels