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Reviews of Holiday Inn Express Hartford South - Rocky Hill, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hartford South - Rocky Hill, an IHG Hotel
20 Waterchase Drive, Rocky Hill, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facility were great. Will stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Rahul, HINSDALE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and big rooms with practical layout.
Stayed 1 night in Mar 2024
Response from Andrew Kovacs General Manager on Apr 10, 2024
Rahul, Thank you for your kind review about my staff and rooms.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrew Kovacs General Manager on Mar 23, 2024
Hello Kathleen,Thank you for your kind review.We hope to see you again!

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds, great breakfast options & wonderful customer service
Stayed 1 night in Mar 2024
Response from Andrew Kovacs General Manager on Mar 19, 2024
Hi Cheryl,Thank you for your kind words! We hope to see you again!

4/10 Poor

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Andrew Kovacs General Manager on Mar 19, 2024
Hello Brandi,I do apologize that your stay was not the best it could have been. I hope you will give us another chance.

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024
Response from Andrew Kovacs General Manager on Apr 10, 2024
Hi Amanda, Thank you so much for your kind review!

8/10 Good

michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff nice room
Stayed 1 night in Mar 2024
Response from Andrew Kovacs General Manager on Mar 19, 2024
Hi Michael,We are glad you had a good stay. We look forward to seeing you again!

10/10 Excellent

Crista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was so friendly and accommodating! A great little hotel with great price!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Hello Crista,Thank you for your kind words about our manager. We are glad you had a great stay and look forward to seeing you again.

2/10 Terrible

Yesenia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew Kovacs General Manager on Mar 15, 2024
Hello Yesenia,I do apologize that your stay was not the best it could have been. I left you a voicemail and would like to talk to you more about your stay.

10/10 Excellent

ANEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew Kovacs General Manager on Mar 10, 2024
Dear Anel,Thank you for your kind review of the hotel.We look forward to seeing you again.

4/10 Poor

Kristin

Stayed 1 night in Mar 2024
Response from Andrew Kovacs General Manager on Apr 10, 2024
Hello Kristin,I hope you will give us another chance,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propery is ssfe and quiet.
Stayed 7 nights in Feb 2024
Response from Andrew Kovacs General Manager on Feb 25, 2024
HI Stuart,I'm glad you felt safe at the hotel and that the atmosphere was quiet.We look forward to seeing you again!

10/10 Excellent

Maribel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning, Quiet
Stayed 1 night in Feb 2024
Response from Andrew Kovacs General Manager on Feb 19, 2024
Hello Maribel,We look forward to having you back in the future.Thank you for your kind words!

4/10 Poor

Andrew

Business traveler
Disliked: Staff & service, amenities
Checked in late before midnight, the front desk lady was short and borderline rude. Once in the room, it was right next to the front lobby. I asked for a different room on a different level. Was told no , come back later in the week. Once in the room, all you could hear was loud noise all night coming from the lobby, or blaring music from the parking lot till 3-4am to the point the room was echoing from the bass. Checking out ….. same desk person, rude and passive aggressive . Waste of money for a weeks stay, go elsewhere.
Stayed 5 nights in Feb 2024
Response from Andrew Kovacs General Manager on Feb 10, 2024
Dear Andrew,I do apologize that your stay was not the best it could be. Please be rest assured that I will be doing retraining with my staff and will be ensuring that the attitude you received will not happen again. We hold ourselves to a high standard and I hope you will give us another chance.

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a good stay here. The bed was comfortable. The room was clean. If I am ever in the area again, I will likely stay here.
Stayed 1 night in Feb 2024
Response from Andrew Kovacs General Manager on Feb 10, 2024
Hello Jessica,Thank you for your kind words about the hotel!We look forward to seeing you back in the future.

8/10 Good

Dante

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really updated furniture and appliances
Stayed 1 night in Jan 2024
Response from Andrew Kovacs General Manager on Feb 6, 2024
Dear Dante,Thank you for your kind review.We look forward to seeing you again

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine, just not a lot going on in and around the hotel during the week.
Stayed 2 nights in Jan 2024
Response from Andrew Kovacs General Manager on Feb 3, 2024
Helo Wayne,Thank you for your review.We look forward to seeing you next time!

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry clean and friendly people
Stayed 2 nights in Dec 2023
Response from Andrew Kovacs General Manager on Feb 3, 2024
Ana,Thank you for your kind words about my staff and hotel.We hope to see you again!

8/10 Good

Marahia

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Andrew Kovacs General Manager on Feb 3, 2024
Hi Marahia,Thank you for your kind review. We look forward to seeing you next time!

6/10 Okay

Bob

Liked: Cleanliness
Good for what I needed but average or below
Response from Andrew Kovacs General Manager on Jan 28, 2024
Hello Bob,I do apologize that this property was average or below and not great.I hope you will give us another opportunity to change your opinion.

6/10 Okay

Stefan

Stayed 2 nights in Jan 2024
Response from Andrew Kovacs General Manager on Jan 28, 2024
Hello Stefan,I apologize your stay wasn't the best it could have been.We hope you will give us another chance in the future!

10/10 Excellent

Bradley

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was attentive, friendly, and helpful
Stayed 1 night in Jan 2024
Response from Andrew Kovacs General Manager on Jan 24, 2024
Hello Bradley,Thank you for your kind words about my staff.We hope to see you again in the future.

10/10 Excellent

Douglas

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andrew Kovacs General Manager on Jan 23, 2024
Hello Douglas,Thank you for choosing our hotel for your stay.We look forward to seeing you again in the future!

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Respite
Had a great visit at this Holiday Inn & would definitely recommend it & will stay again
Stayed 1 night in Jan 2024
Response from Andrew Kovacs General Manager on Jan 23, 2024
Hello Russell,Thank you for your kind words. We look forward to having you as our guest again!

4/10 Poor

Jerry

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Dump- do not stay here
The hotel is in poor repair. The room furniture is stained and generally not clean. The room itself was also not cleaned well. The gym was outfitted well but the equipment was poorly kept. The treadmill was out of order, the stair climber made horrible whining noises and the bike had the pulse monitor torn from the right hand side. I will not stay here again.
Stayed 1 night in Jan 2024
Response from Andrew Kovacs General Manager on Jan 13, 2024
Hello Jerry,I do apologize your stay was not the best it could be.We have ordered a new treadmill and are awaiting its arrival. I do want you to know that we hold cleanliness of the property to the highest standing and our hotel is NOT a "DUMP". Had we been notified of your dissatisfaction we would have resolved the issue immediately but we were not informed.

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and accommodations
Great travelers hotel. Has what you need to be comfortable and rested. Breakfast is delicious ! Toilet lid broke on this stay but all others facilities were in great shape!
Stayed 1 night in Jan 2024
Response from Andrew Kovacs General Manager on Jan 13, 2024
Hello Christine,Thank you for your kind words regarding the hotel and our breakfast. I apologize the toilet seat lid broke but i appreciate you bringing it to my attention.

6/10 Okay

Daniel

Stayed 1 night in Jan 2024
Response from Andrew Kovacs General Manager on Jan 13, 2024
Hello Daniel,Thank you for choosing our hotel for your recent stay.I am always looking to make the hotel the best it can be and would like to talk to you further about your stay.

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2023
Response from Andrew Kovacs General Manager on Jan 28, 2024
Hello Kenneth,I'm glad to hear you had a wonderful stay.We hope to see you in the future!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and staff was cery polite and helpful
Stayed 2 nights in Dec 2023
Response from Andrew Kovacs General Manager on Dec 31, 2023
Thank you for your kind words about the cleanliness and staff. We hope to see you again!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew Kovacs General Manager on Dec 31, 2023
Thank you for your kind review, we look forward to seeing you in the future.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and professional, Michael was his name I believe. We were talking to him about a restaurant we visited nearby a few years back and the manager overheard us and interjected with positive comments. The breakfast was hot and fresh, the overall one night experience was very good. We would recommend and return should be in the area in the future. Thank you
Stayed 1 night in Dec 2023
Response from Andrew Kovacs General Manager on Dec 26, 2023
Thank you for your kind review.We look forward to seeing you again should you be in the area in the future!

8/10 Good

Nelson, Concord

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Andrew Kovacs General Manager on Dec 10, 2023
Dear Nelson,Thank you for your kind words!We hope to see you again!

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness
We were told that our room was in a recently renovated part of the hotel. The condition of the bathroom gave the lie to that. The tp holder was falling out of the wall, the toilet seat was detached on one side, the baseboard tiles were uneven and misaligned.
Stayed 1 night in Nov 2023
Response from Andrew Kovacs General Manager on Dec 8, 2023
Hello Anne,Thank you for informing us about the quality of the room. We immediately fixed the issues upon learning about them.

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michael at the front desk , was phenomenal! Superb customer service!! All day & night!
Stayed 1 night in Nov 2023
Response from Andrew Kovacs General Manager on Dec 2, 2023
Thank you for your kind words regarding Michael and the customer service. We look forward to having you back in the future!

8/10 Good

Dan

Stayed 1 night in Nov 2023
Response from Andrew Kovacs General Manager on Dec 26, 2023
Thank you for your review.We hope to see you again.

10/10 Excellent

Damaris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and pleasant to stay
Stayed 2 nights in Nov 2023
Response from Andrew Kovacs General Manager on Nov 13, 2023
Damaris, We hope to see you again. Thank you for your kind words.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and location. Will return
Response from Andrew Kovacs General Manager on Nov 13, 2023
Debbie, Thank you for your kind words! We look forward to seeing you in the future.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Come Back
All of the amenities of the hotel are very nice. Staff is very friendly and accommodating. Great location with a variety of restaurants in the area
Stayed 1 night in Nov 2023
Response from Andrew Kovacs General Manager on Nov 12, 2023
Thank you for your kind words! We hope to see you return!

10/10 Excellent

Ashleigh

Liked: Cleanliness, room comfort
Everything was great, the desk operator when we checked in was knowledgeable and courteous. The morning / overnight desk operator was very rude during the breakfast hours. She literally came over and ordered / spoke negatively to almost everyone who was grabbing something to eat while we were in the food serving area and dining room. Not a pleasant atmosphere first thing in the morning. Otherwise, great stay.
Stayed 1 night in Nov 2023
Response from Andrew Kovacs General Manager on Nov 11, 2023
Hello Ashleigh,I do apologize for the experience you had with my night auditor. I will do some retraining with her on customer service. I'm glad the rest of the stay went well though.

4/10 Poor

Rebecca

Stayed 1 night in Nov 2023
Response from Andrew Kovacs General Manager on Dec 2, 2023
Dear Rebecca,I'm sorry your stay was not a 5/5. We hope you give us another chance in the future!

10/10 Excellent

Gail, Highland

Liked: Cleanliness, staff & service, property conditions & facilities
Night manager was very nice and accommodating
Stayed 1 night in Nov 2023
Response from Andrew Kovacs General Manager on Nov 10, 2023
Hello Gail,Thank you for your kind words! You were an awesome guest! We hope to see you again.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Oct 2023
Response from Andrew Kovacs General Manager on Oct 31, 2023
Thank you so much for your kind review.We hope to see you again!

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Andrew Kovacs General Manager on Oct 28, 2023
Thank you for your great review!We look forward to seeing you in the future!

10/10 Excellent

Greg

Stayed 1 night in Oct 2023
Response from Andrew Kovacs General Manager on Nov 13, 2023
Thank you for your kind review Greg!We hope to see you again!

6/10 Okay

Christine

Business traveler
It was OK. The heater in the room had a very loud fan and I had to turn it off or I never could have slept. When I checked in I was asked if I was an IHG member when I said yes I was rudely told I would get no points since I booked through a 3rd party. I indicated that the 3rd party gave me a better rate which was I did no5 book through them. They were renovating which is good but they had used a strong paint outside on the driveway that was overwhelming. Overall it was a place to sleep and was convenient for where I had to work.
Stayed 2 nights in Oct 2023
Response from Andrew Kovacs General Manager on Oct 21, 2023
Dear Christine, I do apologize about the misunderstanding regarding my employees tone when informing you about points. We ask of our guests if they are IHG members so we can attach the profile and make sure their status is recognized. Unfortunately IHG does not allow third party reservations to earn points due to the fact that you get a better rate. I appreciate the feedback regarding the heater fan, I am having that replaced.

6/10 Okay

Emilio, Chicago

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Short staff during a busy weekend. Very limited dining.
Stayed 2 nights in Oct 2023
Response from Andrew Kovacs General Manager on Oct 28, 2023
I do apologize that the stay wasn't the best it could be.We hope you give us another chance.

6/10 Okay

Joie

Liked: Cleanliness
Convenient, normal… room was clean and spacious.
Stayed 1 night in Oct 2023
Response from Andrew Kovacs General Manager on Oct 8, 2023
Dear Jolie,We hope you give us another chance to make your stay a 5.

4/10 Poor

Jocelyn

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Andrew Kovacs General Manager on Oct 8, 2023
Dear Jocelyn,I'm sorry your stay was not a 10.We hope you give us another chance!

10/10 Excellent

Andrew

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was a recently refurbished room, only slight issue was the ac unit was old and noisy. Staff were great and very helpful.
Stayed 1 night in Sep 2023
Response from Andrew Kovacs General Manager on Oct 8, 2023
Thank you for your kind words about my staff,We hope to see you again!

8/10 Good

Antonia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrew Kovacs General Manager on Sep 29, 2023
Thank you for your kind review.We hope to see you again in the future!