Posted Apr 15, 2016
The only way you receive free WIFI is if you are a member of the Marriott, thankfully, I was, but some may not. I had an open mechanical door that went to hotel ducts so a camera or peeping Tom could have easily seen all they wanted. The hotel did fix the issue, but only after I complained. My room was on heat and I was on the first floor, when I complained that the room was too hot, they brought a fan and asked me to keep my first floor sliding glass screen door open all night. I told them I was concerned about someone breaking in and they told me it was a safe facility. Seriously?????
Comment from Hotel Management
Apr 18, 2016 by Eric G., Hotel Management
Dear valued guest,
Thank you for taking time out of your busy day to tell us about your recent experience at the Farmington Marriott. Please accept my sincere apologies for the uncomfortable stay you endured with us. Rest assured your comments have been shared with the affected department heads so this is an isolated Incident going forward. Thanks again for staying with us and we hope we can have another opportunity to WOW you in the near future.
Front Office Manager
Hartford Marriott Farmington